Supervisor, Admin & Infra - India

Job Description

Overview THE ROLE: Planning, coordinate, and complete a broad range of Admin and Facility services that allow organization to operate efficiently This position will have lot of collaborate with Associates and Senior Management and plays a vital role in smooth operations of Admin and Infra team The candidate should have the ability to manage a large group of diversified functions. Accomplished with Multiple stake holders’ management and with a proven track record of consistently exceeding performance goals and managing operations in a demanding business environment. compliance, facilities management, Vendor, Travel and Transport management with knowledge of the India market and business culture Operations/Administration supports Administration team and the firm through financial management, compliance management, client engagement, risk management, communication protocol, staff training/development, and process/technology improvements Ideal Candidate should Inclusive, Great teammate, should demonstrate ability to Mentor, Develop and focus on professional growth and skill enhancement, Accountability, Vendor Management, Scalability, Vendor management – Individual should be able to manage multiple service providers Financial/ Analytics – Work on budgets, Capex & Opex requirements, Fixed & variable spends, should have eye for cost & expenses Strategic – Process oriented who need to be proactive & take full ownership for the deliverables as required Compliance & Audit – ensure compliance requirements are adhered too & conduct audits of access points How You Would Contribute Travel Arrangements: (Air and Ground transportation) Booking: Arrange flights, hotels, car rentals, and other transportation. Itineraries: Create detailed travel itineraries for clients or employees. Visa Assistance: Help with visa applications and other travel documentation. Coordination: Vendor Liaison: Work with travel agencies, airlines, hotels, and other service providers to secure the best rates and services. Schedule Management: Coordinate travel schedules to avoid conflicts and ensure timely arrivals and departures. Emergency Support: Provide assistance in case of travel disruptions or emergencies. Budget Management: Cost Control: Monitor and manage travel budgets, ensuring cost-effective solutions. Expense Tracking: Keep accurate records of travel expenses and prepare reports. Negotiation: Negotiate with vendors for discounts and better deals. Internal Customer Service: Client Support: Address travel-related queries and provide support to Employees / travelers. Feedback Handling: Collect and act on feedback to improve services. Personalization: Tailor travel arrangements to meet individual preferences and needs. Compliance: Policy Adherence: Ensure all travel arrangements align with company policies and regulations. Documentation: Maintain proper documentation for all travel-related activities. Risk Management: Identify and mitigate potential travel risks. Technology Use: Travel Software: Use travel management systems and booking platforms. CRM Tools: Use customer relationship management software to track interactions and preferences. Data Analysis: Analyze travel data to identify trends and optimize processes. Continuous Improvement: Industry Trends: Stay updated with the latest travel industry trends and standard processes. Training: Provide training and support to team members on travel management tools and procedures. Innovation: Implement new technologies and strategies to enhance efficiency What’s Special About The Team Inclusivity: Creating an environment where everyone feels welcome. Work-life balance: Promoting a healthy balance between work and personal life. Continuous learning: Encouraging professional development and growth Shared goals: Aligning individual objectives with team goals. Diverse perspectives: Valuing different viewpoints and expertise. Problem-solving: Working together to overcome challenges. Vision: Setting a clear direction and inspiring the team. Empowerment: Delegating responsibilities and trusting team members. Adaptability: Being flexible and open to change Skills SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL: Communication Skills: Effective Communication: Clearly convey information and instructions. Active Listening: Understand and address employee needs and concerns. Professionalism: Maintain a courteous and friendly demeanor. Organizational Skills: Time Management: Prioritize travel/ transport requests and manage time efficiently. Attention to Detail: Ensure accuracy in bookings and documentation. Multitasking: Handle multiple tasks simultaneously without compromising quality. Technical Proficiency: Travel Software: Familiarity with travel management systems like Amadeus and Sabre CRM Tools: Use customer relationship management software to track client interactions. Online Booking Platforms: Navigate and utilize various booking websites and apps. Problem-Solving Skills: Quick Decision-Making: Resolve issues promptly, such as flight cancellations or delays. Negotiation: Work with vendors to find solutions and secure the best deals. Contingency Planning: Prepare for unexpected travel disruptions. Customer Service: Internal Client Satisfaction: Ensure a positive experience for travelers. Feedback Handling: Address complaints and suggestions constructively. Personalization: Tailor services to meet individual client preferences. Cultural Awareness: Understanding Norms: Be aware of cultural customs and etiquette. Sensitivity: Respect cultural differences and provide relevant recommendations. Global Knowledge: Familiar with international destinations and travel regulation Financial Management: Budgeting: Manage travel budgets and expenses. Cost Control: Optimize travel costs without compromising quality. Expense Tracking: Keep accurate records of expenditures. Adaptability: Flexibility: Adapt to changing travel trends and client needs. Innovation: Implement new technologies and practices to improve efficiency. Continuous Learning: Stay updated with industry developments and standard processes Experience: Minimum of 8 years in handling, Travel, Transport, Compliance, Events. Education: Bachelor's degree or higher in Travel Management, Business Administration, or related field Work Environment Flexible, Adaptable, approachable & proactive Terms of Use Privacy Policy Compliance Documents CSR Policy Show more Show less