Job
Description
Position: Assistant Store Manager Location: Metreo Centre Hypermarket, Town Square (near Dhanalakshmi Hospital), Kannothumchal Road, Thana, Kannur, Kerala 670012 About Metreo Centre Hypermarket Metreo Centre Hypermarket is a full-service retail store offering groceries, household goods, apparel, electronics, and more. We focus on efficient operations, strong team collaboration, and exceptional everyday value for our customers. Position Overview The Assistant Store Manager will support the Store Manager in all aspects of running the Thana outlet. You’ll ensure smooth daily operations, maintain store standards, guide the team, and deliver a consistently excellent shopping experience. Key Responsibilities Store Operations Assist with opening and closing procedures: cash handling, POS reconciliation, and security checks. Monitor store presentation: shelving, signage, cleanliness, and product displays. Oversee inventory control: conduct cycle counts, reconcile variances, and coordinate replenishment. Team Leadership Supervise department supervisors and sales associates; provide training, coaching, and feedback. Create and manage staff schedules to ensure appropriate coverage during all trading hours. Foster a positive, collaborative work environment and uphold Metreo Centre’s service standards. Customer Service Handle escalated customer inquiries and resolve issues promptly. Lead by example in delivering friendly, efficient service. Reporting & Analysis Review and verify daily sales, cash reports, and shrinkage data before submission. Analyze key metrics (sales trends, stock turns) and recommend actions to improve performance. Compliance & Safety Enforce company policies, loss-prevention procedures, and local health & safety regulations. Conduct regular safety inspections and ensure all team members follow safety guidelines. Vendor & Stock Coordination Verify incoming shipments for accuracy and quality; liaise with suppliers on discrepancies. Manage transfers and returns between Metreo Centre outlets as needed. Qualifications & Experience Bachelor’s degree in Business, Retail Management, or related field (preferred). Minimum 3 years’ retail experience, including at least 1 year in a supervisory role at a large-format store or hypermarket. Proficiency with POS/ERP systems (experience with Gofrugal is a plus). Strong computer skills: Excel, Word, and basic data analysis. Core Competencies Leadership & Coaching: Motivates staff, develops talent, and enforces accountability. Customer Focus: Demonstrates empathy, problem-solving skills, and commitment to service. Analytical Thinking: Uses data to identify trends and drive store performance. Communication: Clear and effective with team members, customers, and vendors. Adaptability: Comfortable handling varied tasks in a dynamic retail environment. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Experience: SUPERMARKET: 2 years (Required) Work Location: In person
