Role Overview As a Customer Care Executive, you’ll be the primary point of contact for shoppers—handling in-store inquiries, front-desk support, and coordinating delivery orders. You’ll ensure every interaction is smooth, timely, and leaves a positive impression. Key Responsibilities Customer Interaction Greet and assist walk-in customers at the front desk, over the phone, and via email or chat Handle inquiries about products, promotions, returns/refunds, and store policies Delivery Order Coordination Receive, process and log delivery requests from customers Liaise with warehouse/logistics teams to schedule and track deliveries Proactively update customers on delivery status and resolve any issues Front-Desk Support Staff the front desk to assist customers with billing, order pickups, and general questions Keep the front-desk area organized and stocked with any necessary forms or brochures Issue Resolution Diagnose and resolve customer complaints promptly; escalate complex issues to the manager Track and follow up on outstanding cases to ensure full resolution Record Keeping & Reporting Log customer interactions and delivery orders accurately Generate weekly/monthly reports on call volumes, delivery performance, and customer feedback Collaboration Coordinate with store operations, inventory, logistics, and marketing teams on stock availability, deliveries, and promotions Share insights from customer feedback to help improve products and service Qualifications & Experience Bachelor’s degree in Business, Communications, or related field (or equivalent experience) Minimum 2 years’ experience in a hypermarket environment Key Skills & Competencies Communication: Excellent verbal and written skills in English and Malayalam Coordination: Strong organizational skills to manage delivery schedules and front-desk tasks Problem-Solving: Ability to de-escalate conflicts and find win-win solutions Empathy & Patience: Customer-centric attitude and calm under pressure Team Player: Collaborative mindset with a positive, can-do attitude Performance Indicators First-call and first-visit resolution rates On-time delivery rate and quality of customer updates Front-desk service metrics (e.g., average greeting response time, transaction accuracy) Customer satisfaction (CSAT) and Net Promoter Score (NPS) Accuracy and timeliness of reporting Job Type: Full-time Pay: ₹15,000.00 - ₹16,000.00 per month Experience: supermarket: 1 year (Required) Work Location: In person Speak with the employer +91 8669910100
Position: Assistant Store Manager Location: Metreo Centre Hypermarket, Town Square (near Dhanalakshmi Hospital), Kannothumchal Road, Thana, Kannur, Kerala 670012 About Metreo Centre Hypermarket Metreo Centre Hypermarket is a full-service retail store offering groceries, household goods, apparel, electronics, and more. We focus on efficient operations, strong team collaboration, and exceptional everyday value for our customers. Position Overview The Assistant Store Manager will support the Store Manager in all aspects of running the Thana outlet. You’ll ensure smooth daily operations, maintain store standards, guide the team, and deliver a consistently excellent shopping experience. Key Responsibilities Store Operations Assist with opening and closing procedures: cash handling, POS reconciliation, and security checks. Monitor store presentation: shelving, signage, cleanliness, and product displays. Oversee inventory control: conduct cycle counts, reconcile variances, and coordinate replenishment. Team Leadership Supervise department supervisors and sales associates; provide training, coaching, and feedback. Create and manage staff schedules to ensure appropriate coverage during all trading hours. Foster a positive, collaborative work environment and uphold Metreo Centre’s service standards. Customer Service Handle escalated customer inquiries and resolve issues promptly. Lead by example in delivering friendly, efficient service. Reporting & Analysis Review and verify daily sales, cash reports, and shrinkage data before submission. Analyze key metrics (sales trends, stock turns) and recommend actions to improve performance. Compliance & Safety Enforce company policies, loss-prevention procedures, and local health & safety regulations. Conduct regular safety inspections and ensure all team members follow safety guidelines. Vendor & Stock Coordination Verify incoming shipments for accuracy and quality; liaise with suppliers on discrepancies. Manage transfers and returns between Metreo Centre outlets as needed. Qualifications & Experience Bachelor’s degree in Business, Retail Management, or related field (preferred). Minimum 3 years’ retail experience, including at least 1 year in a supervisory role at a large-format store or hypermarket. Proficiency with POS/ERP systems (experience with Gofrugal is a plus). Strong computer skills: Excel, Word, and basic data analysis. Core Competencies Leadership & Coaching: Motivates staff, develops talent, and enforces accountability. Customer Focus: Demonstrates empathy, problem-solving skills, and commitment to service. Analytical Thinking: Uses data to identify trends and drive store performance. Communication: Clear and effective with team members, customers, and vendors. Adaptability: Comfortable handling varied tasks in a dynamic retail environment. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Experience: SUPERMARKET: 2 years (Required) Work Location: In person
Position: Assistant Store Manager Location: Metreo Centre Hypermarket, Town Square (near Dhanalakshmi Hospital), Kannothumchal Road, Thana, Kannur, Kerala 670012 About Metreo Centre Hypermarket Metreo Centre Hypermarket is a full-service retail store offering groceries, household goods, apparel, electronics, and more. We focus on efficient operations, strong team collaboration, and exceptional everyday value for our customers. Position Overview The Assistant Store Manager will support the Store Manager in all aspects of running the Thana outlet. You’ll ensure smooth daily operations, maintain store standards, guide the team, and deliver a consistently excellent shopping experience. Key Responsibilities Store Operations Assist with opening and closing procedures: cash handling, POS reconciliation, and security checks. Monitor store presentation: shelving, signage, cleanliness, and product displays. Oversee inventory control: conduct cycle counts, reconcile variances, and coordinate replenishment. Team Leadership Supervise department supervisors and sales associates; provide training, coaching, and feedback. Create and manage staff schedules to ensure appropriate coverage during all trading hours. Foster a positive, collaborative work environment and uphold Metreo Centre’s service standards. Customer Service Handle escalated customer inquiries and resolve issues promptly. Lead by example in delivering friendly, efficient service. Reporting & Analysis Review and verify daily sales, cash reports, and shrinkage data before submission. Analyze key metrics (sales trends, stock turns) and recommend actions to improve performance. Compliance & Safety Enforce company policies, loss-prevention procedures, and local health & safety regulations. Conduct regular safety inspections and ensure all team members follow safety guidelines. Vendor & Stock Coordination Verify incoming shipments for accuracy and quality; liaise with suppliers on discrepancies. Manage transfers and returns between Metreo Centre outlets as needed. Qualifications & Experience Bachelor’s degree in Business, Retail Management, or related field (preferred). Minimum 3 years’ retail experience, including at least 1 year in a supervisory role at a large-format store or hypermarket. Proficiency with POS/ERP systems (experience with Gofrugal is a plus). Strong computer skills: Excel, Word, and basic data analysis. Core Competencies Leadership & Coaching: Motivates staff, develops talent, and enforces accountability. Customer Focus: Demonstrates empathy, problem-solving skills, and commitment to service. Analytical Thinking: Uses data to identify trends and drive store performance. Communication: Clear and effective with team members, customers, and vendors. Adaptability: Comfortable handling varied tasks in a dynamic retail environment. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Experience: SUPERMARKET: 2 years (Required) Work Location: In person
Job Description: Deliver goods and products to customers' homes or designated locations using a two-wheeler or four-wheeler vehicle. Ensure timely and accurate delivery while providing excellent customer service. Qualifications: Valid two-wheeler and/or four-wheeler driver's license Clean driving record Familiarity with local roads and traffic patterns Good communication and customer service skills Responsibilities: Load items onto the delivery vehicle Follow delivery schedules and routes Confirm delivery details with customers Deliver orders promptly and accurately Collect payments and maintain delivery records Maintain vehicle cleanliness and report any issues Job Type: Full-time Salary: ₹500.00 - ₹600.00 per day Ability to commute/relocate: Cannanore, Kerala: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Required) Driving 2-Wheeler: 1 year (Required) License/Certification: LMV License (Required) Motorcycle (Preferred) *Speak with the employer* +91 8669910100 Closed View public job page Job Type: Full-time Pay: ₹15,000.00 - ₹180,000.00 per month Experience: supermarket: 1 year (Required) Driving 4 wheeler : 1 year (Required) License/Certification: 3 wheeler license (Preferred)
Job Description: We are seeking a reliable and customer-oriented Supermarket Delivery Driver to join our team. As a supermarket delivery driver, you will be responsible for delivering groceries and other goods to our customers in a timely and efficient manner while providing excellent service. Responsibilities: Safely and efficiently drive delivery vehicles to transport goods from the supermarket to customers' homes. Load and unload goods from the delivery vehicle, ensuring proper handling to prevent damage. Plan delivery routes to optimize efficiency and ensure timely delivery to customers. Provide exceptional customer service, including greeting customers upon delivery and addressing any concerns or inquiries. Collect payments from customers as needed and accurately maintain delivery records. Adhere to all traffic laws and safety regulations while driving and operating delivery vehicles. Perform routine vehicle maintenance and inspections to ensure vehicles are in good working condition. Communicate effectively with the dispatch team and report any issues or delays encountered during deliveries. Maintain a clean and organized delivery vehicle, both inside and out. Assist with other duties in the supermarket as needed, such as stocking shelves or assisting customers. Requirements: Valid driver's license with a clean driving record. Proven experience as a delivery driver or similar role. Familiarity with local roads and neighborhoods. Excellent time management and organizational skills. Strong communication and customer service abilities. Ability to lift and carry heavy items. Knowledge of operating both two-wheeler (2-wheeler) and four-wheeler (4-wheeler) vehicles. Ability to work flexible hours, including weekends and holidays. High school diploma or equivalent. Job Type: Full-time Pay: ₹13,500.00 - ₹16,500.00 per month Experience: supermarket: 1 year (Required) Work Location: In person *Speak with the employer* +91 8669910100 Job Type: Full-time Pay: ₹13,500.00 - ₹16,500.00 per month Education: Higher Secondary(12th Pass) (Preferred) Experience: total work: 1 year (Preferred) License/Certification: Driving Licence (Preferred) Work Location: In person
Job Description: Deliver goods and products to customers' homes or designated locations using a two-wheeler or four-wheeler vehicle. Ensure timely and accurate delivery while providing excellent customer service. Qualifications: Valid two-wheeler and/or four-wheeler driver's license Clean driving record Familiarity with local roads and traffic patterns Good communication and customer service skills Responsibilities: Load items onto the delivery vehicle Follow delivery schedules and routes Confirm delivery details with customers Deliver orders promptly and accurately Collect payments and maintain delivery records Maintain vehicle cleanliness and report any issues Job Type: Full-time Salary: ₹500.00 - ₹600.00 per day Ability to commute/relocate: Cannanore, Kerala: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Required) Driving 2-Wheeler: 1 year (Required) License/Certification: LMV License (Required) Motorcycle (Preferred) *Speak with the employer* +91 8669910100 Closed View public job page Job Type: Full-time Pay: ₹15,000.00 - ₹180,000.00 per month Experience: supermarket: 1 year (Required) Driving 4 wheeler : 1 year (Required) License/Certification: 3 wheeler license (Preferred)
Job Description: We are seeking a reliable and customer-oriented Supermarket Delivery Driver to join our team. As a supermarket delivery driver, you will be responsible for delivering groceries and other goods to our customers in a timely and efficient manner while providing excellent service. Responsibilities: Safely and efficiently drive delivery vehicles to transport goods from the supermarket to customers' homes. Load and unload goods from the delivery vehicle, ensuring proper handling to prevent damage. Plan delivery routes to optimize efficiency and ensure timely delivery to customers. Provide exceptional customer service, including greeting customers upon delivery and addressing any concerns or inquiries. Collect payments from customers as needed and accurately maintain delivery records. Adhere to all traffic laws and safety regulations while driving and operating delivery vehicles. Perform routine vehicle maintenance and inspections to ensure vehicles are in good working condition. Communicate effectively with the dispatch team and report any issues or delays encountered during deliveries. Maintain a clean and organized delivery vehicle, both inside and out. Assist with other duties in the supermarket as needed, such as stocking shelves or assisting customers. Requirements: Valid driver's license with a clean driving record. Proven experience as a delivery driver or similar role. Familiarity with local roads and neighborhoods. Excellent time management and organizational skills. Strong communication and customer service abilities. Ability to lift and carry heavy items. Knowledge of operating both two-wheeler (2-wheeler) and four-wheeler (4-wheeler) vehicles. Ability to work flexible hours, including weekends and holidays. High school diploma or equivalent. Job Type: Full-time Pay: ₹13,500.00 - ₹16,500.00 per month Experience: supermarket: 1 year (Required) Work Location: In person *Speak with the employer* +91 8669910100 Job Type: Full-time Pay: ₹13,500.00 - ₹16,500.00 per month Education: Higher Secondary(12th Pass) (Preferred) Experience: total work: 1 year (Preferred) License/Certification: Driving Licence (Preferred) Work Location: In person
Job description Job Description: Supermarket Billing and Cashier Position: Billing and Cashier Executive Location: Metreo Centre Hypermarket, Kannur Job Summary: We are seeking a reliable, customer-friendly Billing and Cashier Executive to manage all transactions accurately and efficiently at our supermarket. The candidate will be responsible for handling cash, operating billing machines, assisting customers during the checkout process, and ensuring high levels of customer satisfaction through excellent service. Key Responsibilities: Accurately handle cash, credit card, and digital transactions at the billing counter. Operate billing machines and scanners efficiently. Provide excellent customer service, addressing customer queries and resolving complaints politely and promptly. Balance the cash register and generate transaction reports daily. Keep the checkout area tidy, organized, and welcoming. Collaborate closely with sales and inventory teams to manage stock levels and pricing updates. Report discrepancies or issues immediately to supervisors or management. Skills and Qualifications: Proven experience as a cashier or billing executive ( Minimum 1 year experience working in any supermarket ). Basic proficiency in billing software and digital payment systems. Strong numerical accuracy and attention to detail. Excellent interpersonal and communication skills. Ability to remain calm and efficient during busy hours. High integrity and trustworthy with handling cash and sensitive customer information. Minimum educational qualification: High school diploma or equivalent. Job Type: Full-time Pay: ₹15,000.00 per month Experience: supermarket: 1 year (Required) Job Type: Full-time Pay: ₹15,000.00 - ₹15,001.00 per month Work Location: In person
Job description Job Description: Supermarket Billing and Cashier Position: Billing and Cashier Executive Location: Metreo Centre Hypermarket, Kannur Job Summary: We are seeking a reliable, customer-friendly Billing and Cashier Executive to manage all transactions accurately and efficiently at our supermarket. The candidate will be responsible for handling cash, operating billing machines, assisting customers during the checkout process, and ensuring high levels of customer satisfaction through excellent service. Key Responsibilities: Accurately handle cash, credit card, and digital transactions at the billing counter. Operate billing machines and scanners efficiently. Provide excellent customer service, addressing customer queries and resolving complaints politely and promptly. Balance the cash register and generate transaction reports daily. Keep the checkout area tidy, organized, and welcoming. Collaborate closely with sales and inventory teams to manage stock levels and pricing updates. Report discrepancies or issues immediately to supervisors or management. Skills and Qualifications: Proven experience as a cashier or billing executive ( Minimum 1 year experience working in any supermarket ). Basic proficiency in billing software and digital payment systems. Strong numerical accuracy and attention to detail. Excellent interpersonal and communication skills. Ability to remain calm and efficient during busy hours. High integrity and trustworthy with handling cash and sensitive customer information. Minimum educational qualification: High school diploma or equivalent. Job Type: Full-time Pay: ₹15,000.00 per month Experience: supermarket: 1 year (Required) Job Type: Full-time Pay: ₹15,000.00 - ₹15,001.00 per month Work Location: In person
Job Title: Rice & Pulses - salesman Location: Metreo Centre Hypermarket (Kannur) Department: Grocery — Rice & Pulses Section Reports To: Grocery Department Manager Job Summary We’re seeking a knowledgeable, customer‑focused Rice & Pulses Sales Executive to join our hypermarket team. You’ll be the go‑to expert for all things rice and pulses—advising customers on varieties, quality, cooking methods and helping them select products that perfectly meet their needs. Key Responsibilities Customer Consultation: Greet shoppers, assess their requirements (dietary preferences, cooking style, budget), and recommend suitable rice and pulses varieties. Product Expertise: Maintain in‑depth knowledge of rice Merchandising & Inventory: Ensure rice & pulses displays are well‑stocked, clean and attractively presented. Monitor stock levels, perform FIFO rotation and liaise with procurement to reorder before items run low. Quality Control: Inspect shipments for pests, damaged packaging or moisture issues. Coordinate with Quality Assurance for any discrepancies. PLU Operations: Accurately weigh items and enter the correct PLU codes for pricing. Package products efficiently and ensure labeling matches PLU entries. Handle cash/card payments following store cash‑handling procedures. Customer Feedback & Service: Resolve inquiries or complaints professionally. Gather customer feedback to help refine our product mix. Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Work Location: In person Speak with the employer +91 8669910100
Job Title: Rice & Pulses - salesman Location: Metreo Centre Hypermarket (Kannur) Department: Grocery — Rice & Pulses Section Reports To: Grocery Department Manager Job Summary We’re seeking a knowledgeable, customer‑focused Rice & Pulses Sales Executive to join our hypermarket team. You’ll be the go‑to expert for all things rice and pulses—advising customers on varieties, quality, cooking methods and helping them select products that perfectly meet their needs. Key Responsibilities Customer Consultation: Greet shoppers, assess their requirements (dietary preferences, cooking style, budget), and recommend suitable rice and pulses varieties. Product Expertise: Maintain in‑depth knowledge of rice Merchandising & Inventory: Ensure rice & pulses displays are well‑stocked, clean and attractively presented. Monitor stock levels, perform FIFO rotation and liaise with procurement to reorder before items run low. Quality Control: Inspect shipments for pests, damaged packaging or moisture issues. Coordinate with Quality Assurance for any discrepancies. PLU Operations: Accurately weigh items and enter the correct PLU codes for pricing. Package products efficiently and ensure labeling matches PLU entries. Handle cash/card payments following store cash‑handling procedures. Customer Feedback & Service: Resolve inquiries or complaints professionally. Gather customer feedback to help refine our product mix. Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Work Location: In person Speak with the employer +91 8669910100
Job Description – Supermarket Manager (Purchase & Operations) Location: Metreo Centre Supermarket – Mundayad, Varam, Kannur Reporting To: Director / Business Head Role Overview Metreo Centre Supermarket is opening a new branch at Mundayad, Varam . We are looking for a dedicated and experienced Supermarket Manager to handle operations, purchasing, and staff supervision . . Key ResponsibilitiesStore Operations Oversee daily operations across all departments (Grocery, FMCG, Fruits & Vegetables, Frozen, Dairy, Beverages, Household, etc.). Maintain hygiene, safety, and compliance with company standards. Plan and execute promotions, seasonal offers, and in-store campaigns. Purchasing & Vendor Management Forecast and plan purchase requirements for all categories. Negotiate with suppliers/distributors for best prices and credit terms. Maintain optimum stock levels, avoiding both shortages and excess. Track expiry, damages, vendor returns, and credit adjustments. Source high-demand and fast-moving products based on market trends. Staff Supervision & Monitoring Recruit, train, and allocate staff for different departments. Monitor staff discipline, performance, and customer service. Create duty rosters and ensure effective manpower utilization. Conduct regular reviews and ensure adherence to SOPs. Customer & Sales Management Drive sales and ensure excellent customer service. Handle escalations and build strong customer relationships. Use ERP reports to analyze sales and improve performance. Finance & Reporting Monitor daily sales, margins, shrinkage, and expenses. Ensure smooth billing, cash handling, vendor payments, and reconciliations. Generate and present MIS reports using Gofrugal and Software Infy . Qualifications & Skills Graduate / Postgraduate in Business, Retail, or related field. 5+ years’ experience in supermarket/retail management with a strong purchase background. Working knowledge of Gofrugal and Software Infy is ad on advantage. Strong leadership, staff monitoring, and negotiation skills. Good communication and problem-solving abilities. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Work Location: In person