Job
Description
Role Overview As a Customer Care Executive, you’ll be the primary point of contact for shoppers—handling in-store inquiries, front-desk support, and coordinating delivery orders. You’ll ensure every interaction is smooth, timely, and leaves a positive impression. Key Responsibilities Customer Interaction Greet and assist walk-in customers at the front desk, over the phone, and via email or chat Handle inquiries about products, promotions, returns/refunds, and store policies Delivery Order Coordination Receive, process and log delivery requests from customers Liaise with warehouse/logistics teams to schedule and track deliveries Proactively update customers on delivery status and resolve any issues Front-Desk Support Staff the front desk to assist customers with billing, order pickups, and general questions Keep the front-desk area organized and stocked with any necessary forms or brochures Issue Resolution Diagnose and resolve customer complaints promptly; escalate complex issues to the manager Track and follow up on outstanding cases to ensure full resolution Record Keeping & Reporting Log customer interactions and delivery orders accurately Generate weekly/monthly reports on call volumes, delivery performance, and customer feedback Collaboration Coordinate with store operations, inventory, logistics, and marketing teams on stock availability, deliveries, and promotions Share insights from customer feedback to help improve products and service Qualifications & Experience Bachelor’s degree in Business, Communications, or related field (or equivalent experience) Minimum 2 years’ experience in a hypermarket environment Key Skills & Competencies Communication: Excellent verbal and written skills in English and Malayalam Coordination: Strong organizational skills to manage delivery schedules and front-desk tasks Problem-Solving: Ability to de-escalate conflicts and find win-win solutions Empathy & Patience: Customer-centric attitude and calm under pressure Team Player: Collaborative mindset with a positive, can-do attitude Performance Indicators First-call and first-visit resolution rates On-time delivery rate and quality of customer updates Front-desk service metrics (e.g., average greeting response time, transaction accuracy) Customer satisfaction (CSAT) and Net Promoter Score (NPS) Accuracy and timeliness of reporting Job Type: Full-time Pay: ₹15,000.00 - ₹16,000.00 per month Experience: supermarket: 1 year (Required) Work Location: In person Speak with the employer +91 8669910100
