Strategic Planning: Implement hiring strategies to meet global business needs. Global Sourcing: Develop Hiring strategies to attract talent from diverse global markets. Vendor Management: Manage recruitment agencies to ensure quality & compliance. Required Candidate profile 14+ yrs of exp in Global senior level hiring in the BPO Industry. Exp using ChatGPT, Generative AI, or other AI-driven tools for sourcing, screening,& automating candidate engagement.

Will manage Financial Accounting teams with a focus on Fund Accounting & recon processes. Will oversee a range of products including Equities, Fixed Income, Derivatives & NAV, ensuring compliance with SLA & custodian & accounting standards. Required Candidate profile Min of 15-18 yrs of exp in managing FA teams with 10 -12 yrs relevant exp in Fund Accounting & recon process. Exp in managing a team of 40-90 FTE's. Exp in global stakeholder management

Manage a team of 300 people across multiple locations in India & abroad. Manage end-to-end Operations Delivery of the Capital Market Process. Hands on Exp in areas like Margin Operations, Custody Billing, Regulatory Operations etc. is mandatory. Required Candidate profile 18-20 yrs exp in managing custody ops / asset management ops. Exp in managing large teams of 300 FTe's. Exp in managing teams in multiple global location. Exp in technologies like RPA, AI, ML etc.

Setting development, test, release, update & support processes for DevOps ops. Implementing development, testing, automation tools & IT infrastructure. Ensuring Production is managed & controlled with the appropriate level of governance and agility. Required Candidate profile Must be certified with AZ400, 104 or 900. 5-8 yrs of Azure DevOps with deployments & support . Exp on Deployment using .NET, , REACT.NET. Understanding on Web development, API, Microservices & CICD.

perform the Month end Reporting Record to Report Like accrual, General Ledger, Fixed Asset Accounting, Intercompany Accounting. Perform external reconciliation between SSB and different IMs to compare the NAV. Required Candidate profile 1- 4 Years exp on RTR, OTC in the private equity domain. Exp in Fof the net asset values of the funds on Monthly basis for hedge funds as well as private equity funds.

Responsible for building a high performing team to ensure service levels are met, and to prioritize and adapt work to align with organizational goals . Champion continuous improvement initiatives, and support and adapt to changes in technology Required Candidate profile 6- 8 yrs exp in Capital market Investor Services. Providing day-to-day Investor services to both Fund Manager & the investors. Meeting the delivery of services to clients against a pre-agreed SLA

prepare & review unit prices for investment funds, private equity funds & listed investment companies. Produce & review GAV & NAV including unit pricing calculation for NAV. Exp in Reconcile cash records, positions & trades to the custodian/ PB Required Candidate profile 1 to 3 yrs exp in a custody, fund administrator or fund manager. Exp in financial markets including investment products, markets & securities. Exp in Fund accounting & NAV calculation must.

Would be part of the US Insurance delivery team & responsible & accountable for the entire process. He/ She would ensure that the process is running smoothly & all the process deliverables are delivered as per the SLA. Required Candidate profile should have a min 10 - 12 yrs of management experience in a P&C or Specialty Insurance BPO service provider. Expert in US P&C Insurance. Understanding of end to end Claims handling.

The Team Lead/Sr Team Lead is responsible for ensuring adherence to SLA,s & managing the overall workflow within the team. Will handle all team-related issues, including people management, conflict resolution & administrative tasks. Required Candidate profile Min 2 yrs exp as a TL in domestic voice process. Min of 5 yrs of exp in domestic Voice Program from BPO. Exp in Analyzing systems & procedures to identify areas for improvement & optimize efficiency.

allocation to SDE’s interacting with client, attending Client calls & meetings, Conduct Weekly, SMR, Project Review, Daily Team meetings, Ensuring Process Improvement By Identifying Areas And Methods For Continuous Improvement (Re-engineering) Required Candidate profile Creating & Updating Daily Dashboards. Controlling Attrition. Maintaining/ Updating Skills Matrix. Ensuring Resource Utilization.Timely Escalation & Tracking Of Issues. Ensuring Resolution Of Issues

Would be part of the Transition team responsible for migration of business processes, for New & Existing Clients, Responsible for end to end management of transition projects from the inception phase till the project reaches stability post Go Live. Required Candidate profile 12 yrs exp in bpo with 2+ yrs of E2E Transition Exp in International & domestic Voice, back office process. Must have transition exp of projects from inception phase till the project reaches stability

1 to 2 yrs of exp in P&C or Specialty Insurance. Exp to FNOL (First Notice of Loss) & FROI (First Report of Injury) processes, along with claim management & payment processing exp. •Exp in handling complex claim cases & resolving disputes effectively Required Candidate profile 1 to 2 yrs exp in P&C.(Property & Casualty). Exp to FNOL and FROI processes. Exp in claim management & payment processing. Knowledge of US insurance regulations & standards.

exl in operations management with hire to retire HRO function. Responsible for account management, revenue generation, SLA maintenance, quality assurance, strategic planning & crisis management. Exp with tools/software like SAP, Peoplesoft, Workday Required Candidate profile 15 to 20 yrs exp in HRO preferably in US Payroll, US Benefits, Time & Absence with min 3 yrs in hire to retire HR processes at Senior Manager level. Exp with PEO (Professional Employer Organization).

Freelance Trainers Required with hands on exp in API Integration Mastery Database Management System Data Analytics & Visualization using Power BI 6 D’s of Product Management Cloud Computing Fundamentals (AWS preferred) AI/ML Applications for BA Required Candidate profile Prior training exp preferred. Must bring in case studies, hands-on exercises, and live demos. Able to deliver engaging, outcome-driven sessions. Certification is a plus (for AWS, Power BI, etc.)

Account-based marketing approach for upselling & cross-selling BPO Services. Research on industry trends, right party contacts, & gather competitive intelligence .Good communication skills understand US accents & able to converse with prospects . Required Candidate profile People only from US Market (International US Experience Mandate). Able to work in a team environment. Inside sales/demand generation. Build relations with CXO community of the target accounts.

Customer Service TL.Experience in Banking /Financial Services /Insurance or BPO Exp on BPO Metrics(CSAT, AHT, Shrinkage, Quality scores, KPI).Handling Escalation calls of Customers.Track Customer Satisfaction & ensure closure of complaints. Required Candidate profile Team Leader or AM in Customer Service Inbound or Outbound in domestic BPO. Good Communication and people management Skills. Min 1 Year as

Must have skills and level of expertise: OOPS, Asp.Net MVC, .Net Core, .Net API Development, C# & Advance features, Design Patterns, Entity Framework or Dapper, OKTA, UNIT Testing & Mocking Framework, Code Security & Performance concepts Required Candidate profile Must have10-14 years exp with Microsoft technologies. Hand on exp in .NET Framework, including working with libraries & components effectively. Knowledge in ASP.NET, ASP.NET MVC & ASP.NET Core Must

exl in operations management with hire to retire HRO function. Responsible for account management, revenue generation, SLA maintenance, quality assurance, strategic planning & crisis management. Exp with tools/software like SAP, Peoplesoft, Workday Required Candidate profile 15 to 20 yrs exp in HRO preferably in US Payroll, US Benefits, Time & Absence with min 3 yrs in hire to retire HR processes at Senior Manager level. Exp with PEO (Professional Employer Organization).

Will be responsible for ensuring quality in P&C Insurance process, specifically in FNOL, FROI & payments. Exp in using QC tools & methodologies, such as Six Sigma, monitor calls, conduct audits, analyze audit findings & implement corrective actions. Required Candidate profile Graduate with exp in FNOL (First Notice of Loss) and FROI (First Report of Injury) processes Within P&C Insurance. Min of 1+ yr of exp in a quality assurance in the P&C insurance process.

Designs KPIs & KRAs of team. Develop plans to minimize cost & increase productivity. Conduct RCA for challenged metrics. Exp working in international process. Develop quality team in accordance to quality roadmap. Ensure that SLAs in Quality are met. Required Candidate profile Min 6 yrs of exp in Quality. Good comm skills. proficient in MS Office & possess great Analytical skills. Min 2 years’ exp as a Quality AM. Keep trackers, ISO documents & other account files updated.