Customer Care Executive

IGT Solutions

0 - 2 years

0 - 1 Lacs

new delhi gurugram delhi / ncr

Posted:1 hour ago| Platform:

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Skills Required

voice process bpo inbound voice process upselling domestic voice process bpo voice telecalling domestic calling voice support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position:

Process:

Qualification:

Salary:

Shifts:

Weekly Off:

Location:

Roles & Responsibilities:

Handle inbound customer calls for banking-related queries.
Assist customers with account information, transaction details, card issues, and general banking support.
Resolve customer complaints professionally and escalate cases as needed.
Maintain customer satisfaction through effective communication and solution-oriented service.
Update customer interaction details in the CRM system accurately.

Skills Required:

Excellent verbal communication skills in
[Hindi & English language]
.
Strong customer-handling and problem-solving abilities.
Ability to work under rotational shifts and weekly rotational offs.
Basic computer knowledge and typing skills.
Prior experience in customer support or banking process is an advantage (optional).

Key Requirements:

Must be a
Graduate
(any stream).
Comfortable with
rotational shifts
and
rotational weekly offs
.
Good communication and customer service mindset.

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