Strategic Program Management Office – Senior Manager - Operate

Job Description

At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. In sourcing and procurement at PwC, you will focus on optimising sourcing and procurement processes to drive cost savings, supplier collaboration, and supply chain resilience. You will work closely with clients to analyse sourcing strategies, identify opportunities for cost reduction and supplier optimization, and develop strategies to enhance procurement efficiency and effectiveness. Working in this area, you will also provide guidance on implementing strategic sourcing frameworks, supplier relationship management, and digital procurement solutions. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. JD Template -Strategic Program Management Office Sourcing Senior Manager - Operate F ield CAN be edited Field CANNOT be edited _________________________________________________________________ Job Summary - A career in our Managed Services team will give you an opportunity to collaborate with many teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Strategic Program Management Office Sourcing practice will provide you with the opportunity to help organizations balance long term strategies and short-term imperatives to optimize their investments and strategic activity required to achieve the organization's business objectives. We help enhance organizations project and program performance by identifying alternative project approaches, consistently aligning projects with corporate strategy, setting the tone and pace of programs from the outset, responding quickly and effectively to crisis situations and extracting value from agile program delivery. Our team's roles focus on project portfolio management for both people and client management. Additionally, our team processes services such as portfolio, program, and project management which require a diverse range of skill sets needed and growth opportunities for new and experienced team member Minimum Degree Required (BQ) *: Bachelor’s Degree Degree Preferred Bachelor's degree Required Field(s) Of Study (BQ) Preferred Field(s) of Study: Management, Finance, Operations, Project Management Minimum Year(s) of Experience (BQ) *: Certification(s) Preferred Minimum of 7 year(s) of experience CAPM or PMP and Agile Certification Preferred Knowledge/Skills *: Demonstrates extensive level of abilities and/or a proven record of success as follows: Leads all aspects of delivery on multiple engagements Manages client relationships and expectations, ensuring client satisfaction of services Leads delivery resource recruitment efforts Develops training and certification plans for delivery resources Conceptualizes, designs, and develops products/processes to improve delivery quality and efficiency Facilitates team operations management of multiple engagements and clients Manages client executive leadership relationships Deep knowledge of PMO Domain Proven track record implementing PPM systems. Planning Management Ability to lead a team to consistently deliver high-quality results and establish project governance Manage documentation of project intake Oversee tracking and maintenance of project plans Ability to develop on a business case Establish, analyze, and provide insights from metrics such as KPIs and OKRs Manage development of Delivery Roadmaps such as GANTT charts Execution & Financial Management Effectively lead a team to track and manage a RAID log Operate and manage under Change Management processes, including project scoping and design (i.e. establishing proper change management guardrails) Track budgets and identify and report variances Lead a team towards establishing plans to increase delivery governance Establish demand management and resource forecasting processes Use project schedules to drive execution and plan Communication & Knowledge Analyze documentation of processes and lead creation of training materials Inform and engage stakeholders through presentation of team-generated status reports Define and deliver support model with key stakeholders across delivery organizations Leverage experience in all phases of project delivery (development, execution, and transition) Knowledge of project governance and ability to track deliverable acceptance and feedback Continuous Improvement Implement process improvements Effectively track an established set of performance metrics and service levels across engagements Identify and manage operational risks and execute successful service transitions Deliver on time and to the quality standards expected from clients