Job
Description
This role is for one of our clients Industry: Sales Seniority level: Mid-Senior level Min Experience: 7 years Location: Mumbai JobType: full-time About The Role We’re on the lookout for a dynamic, customer-obsessed Store Manager to lead operations at one of our premier luxury retail locations. This role calls for a seasoned retail leader who can combine business acumen with an unwavering commitment to world-class customer experiences. You’ll drive performance, elevate team capabilities, and embody the brand’s ethos in every interaction and operational touchpoint. Your Responsibilities 🛍 Customer Experience & Relationship Building Champion a seamless, luxurious in-store experience that delights clients at every touchpoint. Cultivate long-term customer relationships through personalized service, clienteling, and VIP engagement programs. Resolve customer concerns with discretion and professionalism, safeguarding brand reputation. 🧑🤝🧑 Team Leadership & Development Lead, coach, and inspire a team of sales consultants and support staff to deliver results. Build a performance-driven culture through continuous training, feedback, and empowerment. Drive employee engagement, retention, and succession planning within the store. 📈 Sales & Commercial Performance Develop and implement strategic initiatives to meet revenue, conversion, and footfall targets. Analyze sales trends, buying behavior, and regional market dynamics to inform business decisions. Collaborate with marketing and merchandising teams for targeted campaigns and store events. 🧾 Operations & Inventory Ensure operational excellence across inventory control, shrinkage, visual merchandising, and SOP compliance. Coordinate replenishment cycles and stock movements with backend and logistics teams. Maintain store hygiene, ambiance, and visual standards aligned with brand guidelines. 💰 Budgeting & Reporting Own the store P&L monitor expenses and optimize cost-efficiency without compromising on experience. Generate regular MIS reports, track KPIs, and recommend course-corrective actions. Participate in audits and ensure full adherence to legal, safety, and company policies. What We’re Looking For ✅ Must-Have Qualifications Bachelor's degree in Retail, Fashion Management, Business, or related field. 7–10 years of progressive experience in premium or luxury retail, with at least 3 years in a Store Manager or equivalent leadership role. 🧠 Core Competencies Deep understanding of luxury consumer behavior and fashion/lifestyle retail dynamics. Proven track record in team management, revenue generation, and high-ticket customer engagement. Strong interpersonal and communication skills; fluency in English and regional language preferred. Familiarity with retail CRM tools, POS systems, and basic financial reporting. 💼 Behavioral Traits Polished, confident, and emotionally intelligent leader. Customer-first attitude with attention to detail and aesthetic sensibility. Flexible and proactive, with the ability to adapt in a dynamic retail environment. Passionate about fashion, luxury, and delivering excellence. Key Skills & Tools Luxury Sales | Customer Experience | Retail Operations | Visual Merchandising | Inventory Control | Leadership & Coaching | Business Analytics | Clienteling | Fashion Industry Trends Show more Show less
