Job
Description
Responsibilities AWS Cloud Software Engineer Reporting Relationship This role will report to Delivery Manager/Senior Delivery Manager Experience Level : 2-4 years Role Overview Function as a AWS Cloud Software Engineer from technical & support perspective with more focus on day to day operations & service excellence including Incident & Problem Management -SEV (Severity) management, SLA & Support metrics) & technical product enhacements to bring overall operational efficiency. Strong knowledge in AWS Cloud skills & Python development, Cloud migration including good understanding of software Engineering concepts, CI/CD pipeline tools & integrations. Key Responsibilities Experience in Kanban & Scrum methodologies is preferred. Responsible for day-to-day operations within Technology Operations including SEV management, On Call Support & SLA compliance & Incident reductions Good Understanding on software Engineering frameworks and standard procedures. Documentation of key processes and applications, be part of Knowledge transitions & keep focus on continues process improvement. Assist the team on process enhancements, build dashboards & system health improvement initiatives Work with diverse teams & provide assistance in areas of issue resolutions, deep dive analysis & troubleshooting. Strong knowledge on AWS Cloud skills & Python Development. Service Excellence As part of On-Call Support , report & handle SEV1, incident & Problem Management with key stakeholders partners for key apps. Work with leads to look at ways to Improve support protocols aimed at issue resolution & maintain SLA compliance Provide L1 , L2 support Ensure timely communication and alerts to key stakeholders with regards to SEV, application downtimes & ETA’s. Security & Environment Management Support & remediate critical and high security vulnerabilities, ensure code deployments & pipeline migrations as per Engineering standards. Begin to deliver scheduled AVA (Application Vulnerability) tests, DR (Disaster Recovery) tests & ADO to GitHub migrations Operational Efficiency - Prepare documentations for key apps and processes , including centralized knowledge base for troubleshooting, processes, and solutions Get actively involved in Training, self-development & knowledge sharing Good verbal and written communication skills. Strong interpersonal skills including mentoring, coaching, collaborating, and team building. Qualifications Education : Graduate - Bachelor’s degree (any stream) Additional Information Skill set: Strong knowledge on AWS & Python Development. Exposure to Java, Informatica, MuleSoft and .NET is good to have. Good Python knowledge (including frameworks like Addo or Django) with understanding of data types, error handling, best coding practices. Database - SQL(Amazon Redshift, Amazon RDS), NoSQL(Amazon DynamoDB), Postgres, JSON, file Good experience working with Amazon S3, AWS Glue, AWS Lambda, CDK, IAM, Amazon Athena Exposure to Tools like JIRA/Confluence/Service Now Well versed with DevOps practices (CI, CD, etc.). Knowledge of Azure DevOps & shell scripting is a plus Incident Management, Problem Management, Root Cause Analysis & Continues Improvement initiatives to drive measurable Outcomes Competencies Strong engineering mindset. Ability and willingness to work across various Cloud Architecture / SysOps / DevOps initiatives. Ability to deal with ambiguity. Ability and willingness to work in a fast-paced, agile environment. High level understanding of systems and processes supported by the system. Sound technical skills, high aptitude, positive attitude, strong inter-personal skills, excellent communication and time management skills. Show more Show less
