This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Who We Are
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Family Definition:
Designs, develops, troubleshoots and debugs software programs for software enhancements and new products. Develops software including operating systems, compilers, routers, networks, utilities, databases and Internet-related tools. Determines hardware compatibility and/or influences hardware design.
Management Level Definition
Contributes to assignments of limited scope by applying technical concepts and theoretical knowledge acquired through specialized training, education, or previous experience. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.
What You’ll Do
Job Responsibilities
- Responding to customer tickets/escalations:
- Monitor and manage incoming customer support tickets.
- Prioritize and categorize tickets based on urgency and impact.
- Provide timely and professional responses to customer inquiries and issues.
- Initial investigation/resolution of customer issues:
- Perform preliminary analysis to identify the root cause of reported issues.
- Utilize debugging tools and techniques to gather relevant information.
- Implement quick fixes or workarounds to resolve issues when possible.
- Make and update Jira tickets regarding customer issues with detail:
- Create detailed Jira tickets for unresolved customer issues.
- Include comprehensive information such as steps to reproduce, logs, screenshots, and any other relevant data.
- Regularly update Jira tickets with progress, findings, and resolution steps.
- Follow up with QA/Dev teams regarding customer Jira tickets:
- Collaborate with QA and development teams to ensure timely resolution of customer issues.
- Communicate customer feedback and issue status to relevant stakeholders.
- Track the progress of Jira tickets and ensure they are addressed within SLA timelines.
Job Requirements
What you need to bring:
- Strong troubleshooting skill set.
- Ability to diagnose and resolve complex technical issues efficiently.
- Experience with debugging tools and techniques.
- Strong analytical skills to identify root causes of problems.
- Has a mature attitude and is passionate towards learning and helping customers resolve their issues.
- Demonstrates patience and empathy when dealing with customer concerns.
- Eager to continuously learn and stay updated with the latest technologies.
- Proactively seeks out solutions and improvements.
- Comfortable working with multiple teams in a fast-paced environment.
- Excellent communication and collaboration skills.
- Ability to manage time effectively and prioritize tasks.
- Experience working in agile or cross-functional teams.
- Good knowledge in mobile-based technologies.
- Understanding of how these technologies work and their applications.
- Experience with configuring and troubleshooting mobile-based systems.
- Familiarity with industry standards and best practices.
- Python scripting based on customer needs.
- Proficient in writing and maintaining Python scripts.
- Ability to automate tasks and processes using Python.
- Experience with libraries and frameworks relevant to the job.
- Educational Background:
- Bachelor’s or master’s degree in computer science, Information Technology, Electronics, Electrical Engineering, or related fields.
Automated Testing Experience
Extensive experience with automated testing frameworks specifically for mobile, such as:
- Appium for cross-platform mobile testing.
- XCUITest for iOS-specific UI tests.
Proficiency in writing and maintaining automated test scripts in Swift for iOS or Java/Kotlin for Android.
Tools And Technologies
- Familiarity with mobile testing cloud services using Firebase Test Lab.
Scripting And Programming
- Solid coding skills in Python or JavaScript for writing test scripts or custom test utilities.
- Knowledge of writing maintainable, reusable, and scalable test scripts.
Performance And Load Testing
- Understanding of performance metrics specific to mobile devices like battery usage, network usage, memory, and CPU usage.
Integration And Deployment
- Experience with CI/CD pipelines for automated testing, ensuring tests run on every build.
- Setting up jobs in CI tools to execute mobile tests.
- Managing test results and reporting within the CI system.
Additional Skills
Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, Solutions Design, Testing & Automation, User Experience (UX)
What We Can Offer You
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.#india#networking
Job
Engineering
Job Level
TCP_01HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
