Software Engineer

About Client:

Our Client is a global IT services company headquartered in Southborough, Massachusetts, USA. Founded in 1996, with a revenue of $1.8B, with 35,000+ associates worldwide, specializes in digital engineering, and IT services company helping clients modernize their technology infrastructure, adopt cloud and AI solutions, and accelerate innovation. It partners with major firms in banking, healthcare, telecom, and media.

Our Client is known for combining deep industry expertise with agile development practices, enabling scalable and cost-effective digital transformation. The company operates in over 50 locations across more than 25 countries, has delivery centers in Asia, Europe, and North America and is backed by Baring Private Equity Asia.

Job Title: ServiceNow developer

Skills

Job Locations: Hyderabad

Experience: 5

Budget:

Education Qualification

Work Mode:

Employment Type:

Notice Period:

Interview Mode:

ServiceNow developer

Responsibilities:

• Design, develop, and implement custom applications and workflows using ServiceNow's scripting languages (JavaScript, AngularJS)
• Create and customize ServiceNow forms, scripts, and UI pages to meet business requirements
• Leverage UI Builder to create modern, user-friendly interfaces
• Manage ServiceNow instance configuration, including user roles, security access controls (ACLs), and business rules
• Configure and maintain ServiceNow Now Assist, Virtual Agent, HR Service Delivery (HRSD) modules, including case management, knowledge management, and reporting
• Implement workflows and automation to streamline HR processes
• Design and develop virtual agent conversations and integrations to provide automated support to users
• Create and manage automated workflows using Flow Designer to streamline processes and reduce manual effort
• Manage and maintain knowledge articles, categories, and search configurations to improve knowledge accessibility
• Configure and customize Employee Center Pro to provide a seamless employee experience
• Write SQL queries and use Glide scripting to retrieve and manipulate data from the ServiceNow database

Technical Skills and Experience:

• Strong proficiency in JavaScript and ServiceNow scripting languages (JS, AngularJS)
• Solid understanding of ServiceNow core concepts, including configuration, scripting, and workflow automation
• Experience with ServiceNow Now Assist, HRSD, Virtual Agent, Flow Designer, Integration Hub, and UI Builder
• Knowledge of REST/SOAP APIs and web services
• Experience with database queries (SQL, Glide)
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team.

sushma.n@people-prime.com