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Social Media & Member Relations (Hospitality Industry)

4 years

0 Lacs

Bengaluru Karnataka India

Posted:1 month ago| Platform: Linkedin logo

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Skills Required

membership drive engagement strategies content graphics crm swift analytics metrics reports strategy management communication outreach scheduling hootsuite video editing salesforce hubspot marketing mailchimp data retention service coordination seo ads html css collaborative mentoring compensation development analysis

Work Mode

On-site

Job Type

Full Time

Job Description

About The Opportunity

A leading player in the premium hospitality and membership services sector, we deliver unforgettable experiences and cultivate lasting relationships for discerning members. Our fast-paced on-site teams drive social engagement, member loyalty, and brand advocacy across digital channels and real-world events. We’re looking for a dynamic Social Media & Member Relations professional to elevate our community and amplify our premium hospitality offerings.Role & Responsibilities
  • Develop and execute social media strategies across Instagram, Facebook, LinkedIn, and emerging platforms to increase engagement and grow membership.
  • Create compelling multimedia content (graphics, videos, stories) that reflects the brand’s hospitality ethos and resonates with our target audience.
  • Manage day-to-day member communications via social channels, email campaigns, and CRM platforms to ensure swift resolution and exceptional service.
  • Build and nurture an online community by responding to comments, moderating discussions, and initiating member-centric campaigns.
  • Collaborate with events and operations teams to promote on-site member events, collect feedback, and drive post-event engagement.
  • Monitor social analytics and member satisfaction metrics; prepare weekly/monthly reports to inform strategy refinement and growth initiatives.

Skills & Qualifications

Must-Have
  • 2–4 years of hands-on experience in social media management and member relations, preferably within hospitality or membership-driven brands.
  • Strong written and verbal communication skills, with a flair for crafting on-brand social copy and member outreach messages.
  • Proficiency in social media scheduling tools (Hootsuite, Buffer, Sprout Social) and basic graphic/video editing (Canva, Adobe Spark).
  • Experience with CRM or membership platforms (Salesforce, HubSpot, Zoho) and email marketing tools (Mailchimp, Sendinblue).
  • Data-driven mindset: ability to interpret social analytics (engagement rate, reach, member retention) and translate insights into actionable tactics.
  • Exceptional customer-service orientation and problem-solving skills to manage member inquiries and issues on site.

Preferred

  • Background in hospitality operations or event coordination to align digital campaigns with on-site experiences.
  • Knowledge of SEO best practices for social content and familiarity with paid social advertising (Facebook Ads, Instagram Promotions).
  • Basic HTML/CSS skills or experience managing website content and landing pages.
Benefits & Culture Highlights
  • Collaborative on-site work environment with peer mentoring and cross-functional exposure to events, marketing, and operations.
  • Competitive compensation, performance bonuses, and membership perks for our premium hospitality services.
  • Opportunities for professional development, industry conferences, and in-house training.
Skills: community engagement,video editing,communication skills,crm platforms,communication,data analysis,membership,graphic editing,customer service,problem-solving,member relations,social media management,email marketing,social media

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