We are Progress (Nasdaq: PRGS) - a trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Site Reliability Engineer in our Product Operations division in Hyderabad and help us do what we do best: propelling business forward.
In this role, you will work on:
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Data Security and Compliance:
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Protect systems from data breaches, prioritizing data security.
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Ensure compliance with PCI-DSS, HIPAA, SOC2, and other compliance policies, standards, and procedures.
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Participate in the quarterly, bi-yearly, and yearly audit compliance activities.
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Infrastructure and Security Services:
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Build and maintain reliable infrastructure and security services for highly available and scalable services by utilizing native Azure/AWS/GCP infrastructure services from Azure/AWS/GCP and other industry leading tools.
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System Administration and Automation:
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Perform basic system administration tasks such as configuring servers, setting up HA/DR, automating routine tasks, and backup/restore procedures.
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Implement automation to minimize manual work and achieve security and compliance objectives.
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Automation and Tooling:
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Develop and maintain automation frameworks, tools, and processes to streamline operations and improve efficiency.
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Champion the adoption of infrastructure as code (IaC) principles for configuration management and deployment automation.
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Performance Optimization:
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Analyze system performance and identify opportunities for optimization and efficiency improvements.
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Implement performance tuning strategies to enhance system reliability and scalability.
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Monitoring and Observability:
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Design and implement comprehensive monitoring and observability solutions to proactively identify and address system issues.
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Utilize advanced monitoring tools and techniques to gain insights into system behavior and performance.
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Incident Management and Postmortems:
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Participate in incident management processes, ensuring timely resolution of incidents and minimizing impact on users.
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Conduct postmortem reviews to identify root causes and implement preventive measures to mitigate future incidents.
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Capacity Planning and Forecasting:
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Perform capacity planning and forecasting to anticipate resource requirements and ensure adequate scalability.
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Develop strategies for optimizing resource utilization and cost-effectiveness.
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On-call Support and Troubleshooting:
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Serve on the on-call team, acting as an escalation contact for service incidents.
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Troubleshoot and resolve issues related to application development, deployment, and operations.
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Work with Technical Support to troubleshoot customer issues.
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Collaboration and Agile Support:
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Work collaboratively with agile software development teams, providing support to developers, QA, and technical support.
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Collaborate with other team members during our planned scheduled maintenance windows.
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Customer Account Provisioning:
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Provision new customer accounts, including handling complex orders in coordination with Progress Sales/Professional Services.
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Collaborate with other Engineering teams to support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and launch reviews.
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High-Availability Deployments:
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Implement automated high-availability deployments, ensuring system reliability and uptime.
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End-to-End Solution Understanding:
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Become proficient in understanding how each software component, system design, and configuration are linked to form an end-to-end solution.
Your background:
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Experience:
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Proven experience as a Site Reliability Engineer (or similar position) in a production capacity.
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You understand what it means to operate infrastructure as code and have experience developing services and automation to do so. Chef knowledge would be a plus.
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You have a great ability to debug and optimize code and automate routine tasks to eliminate toil.
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You have a systematic problem-solving approach, coupled with strong communication skills and a sense of ownership, initiative, grit, and drive.
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You have designed and implemented applications and systems that scale, are resilient to failure, and are observable.
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Technical Expertise:
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Strong understanding of Windows, Linux, automation tools (Terraform, Ansible, Chef, or Puppet), Azure/AWS services (ECS, EKS, S3, and more), and scripting languages (Shell, Python, PowerShell, or others).
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Knowledge of databases (Azure SQL, Postgres/RDS, Graph databases), Service Mesh (Linkerd or Envoy), API gateways, authentication services, 3rd party integrations, and more.
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Proficient in managing containerized environments using Kubernetes, Docker, and Rancher, along with other related tools and technologies.
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Security Knowledge:
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Familiarity with security concepts, including cloud authentication, authorization, web attacks, and environment security.
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Experience with network concepts, including TCP/IP, HTTP, and TLS.
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Cloud Experience:
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Experience with cloud-hosted apps/services (Azure/AWS preferred) and translating business requirements into securely implemented capabilities in the cloud.
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Education:
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Bachelor’s degree in computer science, Information Systems, or a related field.
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Compliance and Communication:
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Proven ability to adhere to policies, standards, and procedures related to change control and operational best practices.
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Strong written and verbal communication skills for both technical and non-technical audiences.
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Flexible and Proactive:
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Willingness to be flexible in responding to customer issues and ability to identify product/deployment improvements for future mitigation.
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You are interested in designing, analyzing, and troubleshooting large-scale distributed systems.
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Regulatory Compliance:
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Experience with PCI, HIPAA, and SOC2 compliance.
Must be willing to work in US time zone [4:30 PM to 1:30AM IST]
If this sounds like you and fits your experience and career goals, we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with, and also to enjoy:
Compensation
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Competitive remuneration package
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Employee Stock Purchase Plan Enrolment
Vacation, Family, and Health
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30 days of earned leave
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An extra day off for your birthday
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Various other leaves like marriage leave, casual leave, maternity leave, and paternity leave
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Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, and life insurance coverage
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Professional development reimbursement
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Interest subsidy on loans - either vehicle or personal loans.
Apply now!
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