Site Reliability Engineer

Job Description:
Ford is seeking an experienced Site Reliability Engineer (SRE) to join our team and lead the development, enhancement, and extension of our global monitoring and observability platform.

Enterprise Technologyplays a critical part in shaping the future of mobility. If you're looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

As an SRE your role will combine software engineering and systems engineering disciplines to ensure that software systems are available, scalable, and maintainable. This individual will play a pivotal role in shaping the evolving needs of our customers including development of Service Level Indicators and Objectives (SLI/SLO), best practices with associated templates, as well as automation to remove toil and facilitate adoption.

Enable modernization by providing robust SRE standards, monitoring tools powered by AI and easy-to-use dashboards.

The individual will play a key role in shaping the evolving needs of our ford customers including development of Service Level Indicators and Objectives (SLI/SLO), meet the MTTR/MTTx targets, adopt SRE best practices with associated templates, as well as build automation to remove toil .

The specific responsibilities include :

• Partner with and guide development teams, product managers, Service Teams and other IT professionals in SRE best practices to improve reliability, MTTR/MTTD, quality, and time-to-market of our suite of software solutions across Ford
• Collaborate with development teams as a full-stack software engineer to design, build, and operate scalable and resilient software systems.
• Guide partner teams in setting appropriate SLOs, leveraging distributed tracing, developing effective SRE dashboards and custom metrics etc.
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve our resilience as an enterprise
• Identify, reduce, and eliminate TOIL via automation to maximize our partner development teams time spent on engineering and innovation
• Perform root cause analysis of production incidents and implementing preventive measures
• Enable/guide partner teams to regularly review key site technical metrics such as transactions errors, logging, response times, caching strategies, capacity & resource utilization.
• Enable Partner teams to develop resilient back-end, front-end, business logic, data tier and integration tier, along with testing, CICD, monitoring, agile processes, and programming fundamentals.
• Maintain knowledge repository that includes standard operating procedures, SRE best practices & guides, release checklists, etc.
• Provide technical guidance , mentorship to other team members , exhibit leadership and deliver excellence.

Qualifications

• Bachelor's degree in computer science, Computer Engineering or related field or a combination of education and equivalent work experience
• 10+ years of Software Engineering experience , development in Python, Java, NoSQL/SQL Datastore, Spring Boot. And 4+ years of experience in SRE.
• 5+ years of experience with any APM and other monitoring tools such as Grafana Cloud, Dynatrace, New Relic, ELK, Splunk, Prometheus, Kafka, DataDog, PagerDuty.
• 3+ years of GCP experience.
• 3+ years of experience maintaining, developing, and supporting multi-tier production applications
• Experience with automated testing, unit/integration/load and/or test-driven development
• Understanding of RESTful APIs, microservices platform, Dynatrace SAAS
• Proficiency in CI/CD DevOps / GitOps practices Open Telemetry, Chaos Engineering.
• Strong experience with establishing error budgets by identifying the right SLOs (Service level objective), SLIs (Service level indicators), KPIs (Key performance indicators) and effectively drive the use of the budget to ensure maximum domain availability/uptime.
• Experience in solving complex architecture/design & business problems, work to simplify, optimize, remove bottlenecks, etc.
• Strong background in software development and systems administration, as well as excellent problem-solving and communication skills.
• Demonstrable experience as a Site Reliability Engineer.

Additional Preferred Qualifications

• Experience with cloud platforms such as GCP/AWS/Azure
• Familiarity with DevSecOps practices and integrating security into CI/CD pipelines
• Experience with SCA, SAST, DAST, Vulnerability Management, and CSPM tools to assist customers deliver secure services
• SRE Certification(s) AI Ops, Kubernetes experience is a plus

• Experience with data visualization tools such as, Alteryx, Tableau, Power BIand Qlik-Sense is good to have.