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Service Delivery Manager - Product Quality Testing

Service Delivery Manager - Product Quality Testing

Live Connections

20 - 24 years

0 Lacs

chennai tamil nadu

Posted:2 days ago| Platform: Shine logo

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Skills Required

quality engineering testing client engagement governance innovation test strategy manual testing automation testing performance testing security testing escalation management root cause analysis productivity commercial activities renewals billing team management architects pmo it support it services automation frameworks mobile testing itil pmp prince2 test management tools jira ado testrail automation tools selenium appium reporting tools power bi sla performance defect resolution operational dashboards kpis release readiness automation roi scope changes sow amendments rfprfi responses test managers automation leads software testing lifecycle productplatform testing ai testing smart device testing istqb advanced gen ai hitech domain products platforms domain playwright power apps

Work Mode

On-site

Job Type

Full Time

Job Description

As a Quality Engineering & Testing professional in managed service models, your role will involve the following responsibilities: - Taking end-to-end accountability for a global Product Quality Testing service with over 500 resources across different geographies. - Owning SLA performance, client engagement, governance, and driving continuous improvement through innovation. - Serving as the single point of accountability between the client, leadership, and support teams. - Driving the test strategy encompassing manual, automation, performance, and security testing; focusing on scaling automation adoption for enhanced efficiency. - Managing escalations, Root Cause Analysis (RCA), corrective/preventive actions, and defect resolution. - Delivering operational dashboards for key performance indicators (KPIs), release readiness, defect trends, automation Return on Investment (ROI), and productivity. - Supporting commercial activities such as scope changes, Statement of Work (SOW) amendments, renewals, billing, and responses to Requests for Proposal/Information (RFP/RFI). - Leading a team consisting of Test Managers, Architects, Automation Leads, Project Management Office (PMO), and IT support. Qualifications required for this role include: - More than 20 years of total experience in IT Services organizations. - Demonstrated ability to scale and optimize delivery teams within large managed services. - Profound expertise in the software testing lifecycle encompassing manual, automation, performance, and security testing. - Strong background in automation frameworks and experience in scaling automation adoption. - Exposure to clients dealing with products/platforms such as mobile, Artificial Intelligence (AI), and smart device testing. - Certifications in ITIL, PMP/Prince2, ISTQB Advanced, and Gen AI. - Previous involvement in the Hi-Tech, Products & Platforms domain. Additionally, the tools and technologies you should be familiar with include: - Test management tools like JIRA, Azure DevOps (ADO), and TestRail. - Automation tools such as Selenium, Playwright, Appium, and Power Apps. - Reporting tools like Power BI. This job offers a challenging opportunity to lead and drive quality engineering and testing activities within a global managed service model, focusing on delivering high-quality testing services and driving continuous improvement initiatives.,

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Service Delivery Manager - Product Quality Testing

Live Connections

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Live Connections

chennai, tamil nadu

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Service Delivery Manager - Product Quality Testing