11 Sla Performance Jobs

Role Overview: You will be responsible for Contract Administration, which includes overseeing tenders, negotiations, and closure for projects ranging from 40-60L. Additionally, you will be required to prepare MIS reports on contract value, savings, and claims. Your role will also involve Vendor Management to ensure strict SLA performance and cost efficiency. In the aspect of IW Governance, you will need to check labour clauses in contracts to ensure fair wages and legal compliance. Regarding Risk & Disputes, you will be handling claims/variations and resolving disputes within agreed timelines. Furthermore, in Compliance & Safety, you will need to align all contracts with the Indian Contract ...

As a Deputy Manager (B3) in the GIS mapping domain with a 24*7 shift, your role involves managing end-to-end project delivery, collaborating with various stakeholders, and driving continuous improvement. Your essential hiring skills include experience in working with cross-functional teams, project management, and excellent communication abilities. Key Responsibilities: - Manage end-to-end delivery of projects, ensuring alignment with business goals, timelines, and quality standards. - Collaborate with product managers, engineers, designers, and stakeholders to define project scope and objectives. - Develop detailed project plans, including resource allocation, milestones, and risk mitigatio...

As a Quality Engineering & Testing Manager in a managed service model, your role will involve the following responsibilities: - Taking end-to-end accountability for a global Product Quality Testing service with over 500 resources across various geographies. - Owning SLA performance, client engagement, governance, and driving continuous improvement through innovation. - Serving as the single point of accountability between clients, leadership, and support teams. - Developing and implementing test strategies encompassing manual, automation, performance, and security testing; focusing on scaling automation adoption for enhanced efficiency. - Managing escalations, Root Cause Analysis (RCA), corr...

You would be responsible for Quality Engineering & Testing in managed service models, with end-to-end accountability for a global Product Quality Testing service involving 500+ resources across geographies. Your key responsibilities will include: - Owning SLA performance, client engagement, governance, and continuous improvement through innovation. - Acting as the single point of accountability between the client, leadership, and support. - Driving test strategy across manual, automation, performance, and security testing, and scaling automation adoption for efficiency. - Managing escalations, RCA, corrective/preventive actions, and defect resolution. - Delivering operational dashboards for ...

Role Overview: You will be responsible for Quality Engineering & Testing in managed service models with end-to-end accountability for a global Product Quality Testing service. This role involves owning SLA performance, client engagement, governance, and continuous improvement through innovation. You will act as a single point of accountability between clients, leadership, and support, driving test strategy across manual, automation, performance, and security testing while scaling automation adoption for efficiency. Key Responsibilities: - Manage a team of Test Managers, Architects, Automation Leads, PMO, and IT support - Drive test strategy across manual, automation, performance, and securit...

As a Quality Engineering & Testing professional in managed service models, your role will involve the following responsibilities: - Taking end-to-end accountability for a global Product Quality Testing service with over 500 resources across different geographies. - Owning SLA performance, client engagement, governance, and driving continuous improvement through innovation. - Serving as the single point of accountability between the client, leadership, and support teams. - Driving the test strategy encompassing manual, automation, performance, and security testing; focusing on scaling automation adoption for enhanced efficiency. - Managing escalations, Root Cause Analysis (RCA), corrective/pr...

Primary Skill:Financial Services_Reporting_MS Proven experience in service level management and reporting within an IT service management framework. Strong analytical and reporting skills, with proficiency in data analysis tools. Excellent communication and interpersonal skills, with the ability to convey complex information to diverse audiences. Familiarity with ITIL (Information Technology Infrastructure Library) principles, especially in the context of Service Level Management. Define, negotiate, and manage service level agreements (SLAs) in collaboration with stakeholders and business units. Ensure that SLAs are aligned with business needs, and regularly review and update them as necessa...

Role Overview: You will be responsible for Contract Administration, which includes overseeing tenders, negotiations, and closure for projects ranging from 40-60L. Additionally, you will be required to prepare MIS reports on contract value, savings, and claims. Your role will also involve Vendor Management to ensure strict SLA performance and cost efficiency. In the aspect of IW Governance, you will need to check labour clauses in contracts to ensure fair wages and legal compliance. Regarding Risk & Disputes, you will be handling claims/variations and resolving disputes within agreed timelines. Furthermore, in Compliance & Safety, you will need to align all contracts with the Indian Contract ...

As a Deputy Manager (B3) in the GIS mapping domain with a 24*7 shift, your role involves managing end-to-end project delivery to ensure alignment with business objectives, timelines, and quality standards. You will collaborate with cross-functional teams to define project scope, develop detailed project plans, and act as the main point of contact for stakeholders. Your responsibilities also include identifying and resolving project blockers, ensuring projects remain within scope, budget, and timeline, and driving continuous improvement by analyzing project performance and industry trends. Key Responsibilities: - Manage end-to-end delivery of projects, ensuring alignment with business goals, ...

You will be part of a leading AI-driven Global Supply Chain Solutions Software Product Company that has been recognized as one of Glassdoor's Best Places to Work. We are looking for an astute individual with a strong background in supply chain, who can also contribute to the customer success team by implementing and supporting projects. You should possess deep knowledge of industry best practices and be able to collaborate effectively with multiple cross-functional teams. As a Shared Services Lead, your role will be crucial during the customer implementation lifecycle. You will be responsible for ensuring that all Cloud-related activities are completed by the respective cross-functional team...

Key Accountabilities and main responsibilities Strategic Focus Running Incident forums for incidents breaching SLA and complex low priority incidents where restoration is difficult Operational Management Other operational responsibilities such as reviewing operational artefact, incident ticket quality assurance Continual Incident Management related education for Process Practitioners and the Business (both formal and informal) Developing, analyzing and the timely delivery of insightful Incident Management related reports Conduct post Incident Reviews between IT and the Business Management and continual improvement of the Major Incident Management process (shared responsibility) Managing the ...