Service Delivery Manager Product Quality Testing (Managed Services) Live Connections

20.0 - 24.0 years

0 Lacs

chennai, tamil nadu

On-site

You would be responsible for Quality Engineering & Testing in managed service models, with end-to-end accountability for a global Product Quality Testing service involving 500+ resources across geographies. Your key responsibilities will include: - Owning SLA performance, client engagement, governance, and continuous improvement through innovation. - Acting as the single point of accountability between the client, leadership, and support. - Driving test strategy across manual, automation, performance, and security testing, and scaling automation adoption for efficiency. - Managing escalations, RCA, corrective/preventive actions, and defect resolution. - Delivering operational dashboards for ...

Posted 1 week ago

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Service Delivery Manager - Product Quality Testing Live Connections

20.0 - 24.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Quality Engineering & Testing professional in managed service models, your role will involve the following responsibilities: - Taking end-to-end accountability for a global Product Quality Testing service with over 500 resources across different geographies. - Owning SLA performance, client engagement, governance, and driving continuous improvement through innovation. - Serving as the single point of accountability between the client, leadership, and support teams. - Driving the test strategy encompassing manual, automation, performance, and security testing; focusing on scaling automation adoption for enhanced efficiency. - Managing escalations, Root Cause Analysis (RCA), corrective/pr...

Posted 2 weeks ago

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Software QA Manager NOV

5.0 - 10.0 years

0 Lacs

kochi, kerala

On-site

As a Software QA Manager, you will be responsible for leading and developing a diverse QA organization that covers functional testing and automated validation. Your primary focus will be to collaborate with QA and Dev teams based in the US to ensure quality is integrated early in the SDLC. By establishing effective processes and driving continuous improvement, you will oversee QA planning, execution, and reporting for your team in India. Your role will involve coaching the team to deliver comprehensive test coverage, maintain automation frameworks, and promptly address defects. Additionally, you will cultivate a collaborative and motivating environment that boosts team morale, encourages con...

Posted 4 months ago

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