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Service Delivery Manager Product Quality Testing (Managed Services)

Service Delivery Manager Product Quality Testing (Managed Services)

Live Connections

20 - 24 years

0 Lacs

chennai tamil nadu

Posted:1 day ago| Platform: Shine logo

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Skills Required

quality engineering testing client engagement governance continuous improvement innovation test strategy manual testing automation testing performance testing security testing escalations management rca productivity commercial activities renewals billing team management architects pmo it support it services automation frameworks mobile testing itil pmp prince2 test management jira ado testrail automation selenium appium reporting power bi sla performance defect resolution operational dashboards kpis release readiness defect trends automation roi scope changes sow amendments rfprfi responses test managers automation leads software testing lifecycle automation adoption productplatform clients ai testing smart device testing istqb advanced gen ai hitech domain products platforms domain playwright power apps

Work Mode

On-site

Job Type

Full Time

Job Description

You would be responsible for Quality Engineering & Testing in managed service models, with end-to-end accountability for a global Product Quality Testing service involving 500+ resources across geographies. Your key responsibilities will include: - Owning SLA performance, client engagement, governance, and continuous improvement through innovation. - Acting as the single point of accountability between the client, leadership, and support. - Driving test strategy across manual, automation, performance, and security testing, and scaling automation adoption for efficiency. - Managing escalations, RCA, corrective/preventive actions, and defect resolution. - Delivering operational dashboards for KPIs, release readiness, defect trends, automation ROI, and productivity. - Supporting commercial activities such as scope changes, SOW amendments, renewals, billing, and RFP/RFI responses. - Leading a team of Test Managers, Architects, Automation Leads, PMO, and IT support. The qualifications required for this role include: - A total of 20+ years of experience from IT Services organizations. - Proven ability to scale and optimize delivery teams in large managed services. - Deep expertise in the software testing lifecycle across manual, automation, performance, and security. - Strong experience in automation frameworks and scaling automation adoption. - Exposure to product/platform clients including mobile, AI, and smart device testing. - Certifications in ITIL, PMP/Prince2, ISTQB Advanced, and Gen AI. - Prior experience in the Hi-Tech, Products & Platforms domain. Additionally, the tools & technologies you should be familiar with include: - Test management tools such as JIRA, ADO, TestRail. - Automation tools like Selenium, Playwright, Appium, and Power Apps. - Reporting tools including Power BI.,

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Service Delivery Manager Product Quality Testing (Managed Services)

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chennai, tamil nadu

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Service Delivery Manager Product Quality Testing (Managed Services)