19 Escalations Management Jobs

Skilled with Sales Techniques Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints and escalations Disciplined & Target Oriented Go the extra mile to meet sales quota and facilitate future sales Take and process orders in an accurate manner

Company Description UrbanRoof Pvt. Ltd. is a premier service provider specializing in waterproofing, repair, and rehabilitation of buildings and constructions in Pune, Mumbai, Bangalore, and Delhi. We are committed to delivering superior solutions for the repair, rehabilitation, and restoration of valuable properties. With a diverse portfolio, we pride ourselves on bringing quality and reliability to every project. For more details, visit our website at urbanroof.in. Role Description This is a full-time on-site role based in Pune for an Escalation Manager. The Escalation Manager will oversee escalated cases, ensuring timely and effective resolution of customer concerns. Responsibilities incl...

IST hours with 3 hours overlap with PST hours - Complete a variety of recurring tasks to support the Europe and North America based Payment business teams, satisfying pre-defined SLAs - Work with individuals internally across Amazon to drive operational excellence - Apply business judgement to determine the severity and resolution path for independently identified issues - Proactively escalate areas for process improvement and automation - Develop and maintain comprehensive documentation, establishing standard operating procedures - Provide data-driven analytics and support to business partners in quantifying and resolving issues - Continuously evaluate tools and processes and offer solution...

Ensure high levels of customer satisfaction across all service points. Handle escalations, grievances, and service recovery. Monitor customer feedback, surveys, and NPS scores. Required Candidate profile Coordinate with service, sales, and technical teams to resolve issues. Train staff on customer service standards. Implement customer retention and loyalty initiatives.

Customer Experience Manager Berkowits Hair & Skin Clinic Pvt. Ltd.** Berkowits Hair & Skin Clinic is seeking a highly customer-centric and process-driven Head of Customer Experience / Customer Experience Manager to lead our end-to-end customer journey across all clinics, digital channels, and service touchpoints. This role focuses on ensuring that every client from inquiry to consultation to post-service care receives a seamless, personalized, and delightful experience. The ideal candidate will have strong expertise in contact center operations, service excellence, customer journey mapping, process optimization, and cross-functional coordination , preferably in a healthcare, wellness, beauty...

You would be responsible for Quality Engineering & Testing in managed service models, with end-to-end accountability for a global Product Quality Testing service involving 500+ resources across geographies. Your key responsibilities will include: - Owning SLA performance, client engagement, governance, and continuous improvement through innovation. - Acting as the single point of accountability between the client, leadership, and support. - Driving test strategy across manual, automation, performance, and security testing, and scaling automation adoption for efficiency. - Managing escalations, RCA, corrective/preventive actions, and defect resolution. - Delivering operational dashboards for ...

As a Calls Coordination and Lead Classification, your role will involve coordinating calls and classifying leads effectively. Your responsibilities will include: - Coordinating with clients and team for project management - Following up and qualifying leads generated through social media campaigns - Managing meetings and escalations efficiently - Contacting and meeting potential customers - Maintaining and enhancing customer relationships In addition, proficiency in English, Hindi, and Kannada languages is required. The minimum experience expected for this role is 1-2 years. Please note that onsite work will be based in Webbirth, Bangalore. For any further details, you can contact the compan...

Company Description YNB Healthcare Pvt Ltd. offers comprehensive healthcare solutions designed to meet diverse needs. The company provides 24-hour home nursing services, medical equipment rental and sales, ambulance services, and mortuary services. With a focus on timely and compassionate care, YNB Healthcare is dedicated to enhancing the well-being of individuals and families. Their services ensure a reliable and professional approach to healthcare support. Role Description This is a full-time, on-site role for an Operation Escalation Manager located in Delhi, India. The Operation Escalation Manager is responsible for managing customer escalations, ensuring customer satisfaction, and resolv...

What your day-to-day will look like: Planning and coordinating daily transportation schedules, route optimization, and vehicle allocation Track all assigned vendor trips daily and ensure timely reporting. Monthly & daily report login and logout, MIS, Compliance & Transport Monthly report. Coordinate with vendors to resolve on-ground transport issues. Maintain and update transport records, trip sheets, and vendor performance logs. Communicate with internal teams for transport requirements or escalations. Ensure that all vendor-assigned vehicles at JLL comply with regulatory and organizational standards. Desired or preferred experience and technical skills: ( add no more than 7 job requirement...

What your day-to-day will look like: Planning and coordinating daily transportation schedules, route optimization, and vehicle allocation Track all assigned vendor trips daily and ensure timely reporting. Monthly & daily report login and logout, MIS, Compliance & Transport Monthly report. Coordinate with vendors to resolve on-ground transport issues. Maintain and update transport records, trip sheets, and vendor performance logs. Communicate with internal teams for transport requirements or escalations. Ensure that all vendor-assigned vehicles at JLL comply with regulatory and organizational standards. Desired or preferred experience and technical skills: ( add no more than 7 job requirement...

The primary responsibility of the IT Support Technician includes managing and administering the information system, computers, servers, internet, e-mail server, and local and wide area networks. You will serve as a valuable resource for other technicians and users in resolving technical issues. Additionally, you will support the IT Manager in implementing and maintaining information systems, data processing systems, databases, network administration, applications programming, web design, and user support across the organization. Any matters that may impact Fairmont Jaipur's interests should be promptly brought to the attention of the management. In terms of people management, you are expecte...

We are seeking a seasoned SAP PTP Consultant (MM) to align SAP Materials Management solutions with business needs within a global SAP program. You will be responsible for designing and implementing solutions related to Purchasing, Inventory Management, and Inbound Logistics. This role requires an in-depth knowledge of SAP MM in a fashion company, with a focus on SAP S4 Fashion, and the ability to work independently to resolve problems and deliver innovative solutions. Roles & Responsibilities: Design, build/configure, and test SAP Materials Management (MM) solutions for a global SAP program. Support business processes associated with Purchasing, Contracts/Outline Agreements, Purchase Pricing...

5+ yrs of exp in customer support,1+ yrs in a leadership role prefered - SaaS or contact center Analytical skills Excellent communication, people management, and conflict resolution skills. working with cross-functional teams.

5+ yrs of exp in customer support,1+ yrs in a leadership role prefered - SaaS or contact center Analytical skills Excellent communication, people management, and conflict resolution skills. working with cross-functional teams.

5+ yrs of exp in customer support,1+ yrs in a leadership role prefered - SaaS or contact center Analytical skills Excellent communication, people management, and conflict resolution skills. working with cross-functional teams.

We are seeking an O365, SharePoint, OneDrive, PowerShell Professional with good experience in support projects and strong troubleshooting knowledge . The ideal candidate will be an expert in the M365 environment and PowerShell scripting , possessing good experience in handling SharePoint Online and OneDrive sync issues . You should be capable of handling major escalations individually and providing support to the team, along with having knowledge in Licenses handling in O365 and AD Sync issues . Key Responsibilities M365 Environment Management : Act as an expert in the M365 environment , providing comprehensive support and administration. Troubleshooting & Support : Provide advanced troubles...

Job Role To respond to customer complaints/issues received on calls/emails and provide effective resolution To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Seek advice and escalate the issue to relevant teams Co-ordinate and follow up with support teams for resolution of customer complaints To ensure that customers do not have to approach senior management for resolution of issues Maintain TAT of commitments given to customer Escalate the issue to higher ups whenever required Maintain the data of escalations which will be required for training need and analysis for the teams. This data will also be used to analyze the current...

What your day-to-day will look like: Planning and coordinating daily transportation schedules, route optimization, and vehicle allocation Track all assigned vendor trips daily and ensure timely reporting. Monthly & daily report login and logout, MIS, Compliance & Transport Monthly report. Coordinate with vendors to resolve on-ground transport issues. Maintain and update transport records, trip sheets, and vendor performance logs. Communicate with internal teams for transport requirements or escalations. Ensure that all vendor-assigned vehicles at JLL comply with regulatory and organizational standards. Desired or preferred experience and technical skills: ( add no more than 7 job requirement...

Your day at NTT DATA The Senior Client Project / Program Manager is an advanced subject matter expert, responsible for leading and directing concurrent client projects classified as standard or complex. This role may also be involved in larger-scale programs and is responsible for delivery across multiple business areas, geographies and technologies. The primary responsibility of the Senior Client Project / Program Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to organization or to the client's support operations). This role may take responsibility for the ma...