8 Escalations Management Jobs

We are seeking a seasoned SAP PTP Consultant (MM) to align SAP Materials Management solutions with business needs within a global SAP program. You will be responsible for designing and implementing solutions related to Purchasing, Inventory Management, and Inbound Logistics. This role requires an in-depth knowledge of SAP MM in a fashion company, with a focus on SAP S4 Fashion, and the ability to work independently to resolve problems and deliver innovative solutions. Roles & Responsibilities: Design, build/configure, and test SAP Materials Management (MM) solutions for a global SAP program. Support business processes associated with Purchasing, Contracts/Outline Agreements, Purchase Pricing, Inventory Management, Stock Transfers, and Inbound Logistics . Interface directly with business leadership to clarify business needs, priorities, and strategies. Work within the most updated SAP cloud technology and build upon SAP S4 Fashion knowledge. Partner with key Executive and Director-level leaders for business relationship management. Handle incident and request escalations. Capture detailed requirements and deliver innovative solutions. Skills Required: Strong knowledge of SAP Materials Management (MM) . Experience designing and implementing SAP MM, particularly in a fashion company using SAP AFS, FMS, or S4 Fashion . Good understanding of how SAP procurement and inbound logistics integrate with external warehouse management and logistics solutions. Experience with the design, development, and deployment of business processes related to Purchasing, Inventory Management, and Inbound Logistics. Good knowledge of associated S4/Hana FIORI Tiles, Launch Pad, Transactional apps, and Personas . Strong oral and written communication skills. Strong IT skills and general computing/office software skills. The ability to work both independently and in a team-oriented, collaborative environment. QUALIFICATION: Bachelor's or Master's degree in Computer Science, or commensurate experience.

5+ yrs of exp in customer support,1+ yrs in a leadership role prefered - SaaS or contact center Analytical skills Excellent communication, people management, and conflict resolution skills. working with cross-functional teams.

5+ yrs of exp in customer support,1+ yrs in a leadership role prefered - SaaS or contact center Analytical skills Excellent communication, people management, and conflict resolution skills. working with cross-functional teams.

5+ yrs of exp in customer support,1+ yrs in a leadership role prefered - SaaS or contact center Analytical skills Excellent communication, people management, and conflict resolution skills. working with cross-functional teams.

We are seeking an O365, SharePoint, OneDrive, PowerShell Professional with good experience in support projects and strong troubleshooting knowledge . The ideal candidate will be an expert in the M365 environment and PowerShell scripting , possessing good experience in handling SharePoint Online and OneDrive sync issues . You should be capable of handling major escalations individually and providing support to the team, along with having knowledge in Licenses handling in O365 and AD Sync issues . Key Responsibilities M365 Environment Management : Act as an expert in the M365 environment , providing comprehensive support and administration. Troubleshooting & Support : Provide advanced troubleshooting knowledge and support for various O365 services. PowerShell Scripting : Utilize PowerShell scripting extensively for automation, administration, and troubleshooting tasks within M365. SharePoint & OneDrive : Resolve SharePoint Online and OneDrive sync issues , ensuring seamless collaboration and file synchronization for users. Escalation Handling : Handle major escalations individually , demonstrating strong problem-solving and communication skills to bring issues to resolution. Team Support : Provide guidance and support to other team members on complex O365-related issues. License Management : Possess knowledge in Licenses handling in O365 . Identity Management : Address and resolve AD Sync issues , ensuring proper synchronization between on-premises Active Directory and Azure AD. Documentation : Maintain clear documentation of support procedures and solutions. Required Skills and Experience Good experience in Support projects and strong troubleshooting knowledge . Expertise in the M365 environment . Proficiency in PowerShell scripting . Good experience in SharePoint Online and OneDrive sync issues . Ability to handle major escalations individually and support the team. Knowledge in Licenses handling in O365 . Knowledge of AD Sync issues . Mandatory Skills O365 SharePoint OneDrive PowerShell Good to Have Skills Experience with Exchange . Experience with Teams . Experience with Azure AD .

Job Role To respond to customer complaints/issues received on calls/emails and provide effective resolution To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Seek advice and escalate the issue to relevant teams Co-ordinate and follow up with support teams for resolution of customer complaints To ensure that customers do not have to approach senior management for resolution of issues Maintain TAT of commitments given to customer Escalate the issue to higher ups whenever required Maintain the data of escalations which will be required for training need and analysis for the teams. This data will also be used to analyze the current processes and future process improvements to better customer experience Suggest process improvements Graduate Minimum 1-2 experience in customer service Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

What your day-to-day will look like: Planning and coordinating daily transportation schedules, route optimization, and vehicle allocation Track all assigned vendor trips daily and ensure timely reporting. Monthly & daily report login and logout, MIS, Compliance & Transport Monthly report. Coordinate with vendors to resolve on-ground transport issues. Maintain and update transport records, trip sheets, and vendor performance logs. Communicate with internal teams for transport requirements or escalations. Ensure that all vendor-assigned vehicles at JLL comply with regulatory and organizational standards. Desired or preferred experience and technical skills: ( add no more than 7 job requirements max below this header and list specific software or languages desired) Required Skills and Experience: (please give deep consideration as to whether a degree is required to perform the essential functions in most cases, commensurate experience may).

Your day at NTT DATA The Senior Client Project / Program Manager is an advanced subject matter expert, responsible for leading and directing concurrent client projects classified as standard or complex. This role may also be involved in larger-scale programs and is responsible for delivery across multiple business areas, geographies and technologies. The primary responsibility of the Senior Client Project / Program Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to organization or to the client's support operations). This role may take responsibility for the management of projects and programs within more complex/partnership accounts and collaborate and engage with senior members involved in program delivery at the client site. In this instance, the Senior Client Project / Program Manager leads the coordinated management of multiple related projects within a program to achieve the business objectives and ensure the strategic benefits are transitioned to the client organization. What youll be doing Key Responsibilities: Leads and directs concurrent standard or complex projects and in the case of program management, ensure the management of multiple related projects directed towards a common objective. Engages with stakeholders to deliver projects from original concept through final implementation. Ensures client satisfaction and manage escalations, acting as a single point of contact to the client. Ensures that the project/program delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction. Manages the delivery of the project/program, including rigorous scope control and change management. Ensures client satisfaction and manage escalations, acting as a single point of contact to the client Documentation and management of risks and issues. Ensures clear and concise communications to all stakeholders. Provides pre-sales support by working with sales teams to scope and cost a project or program solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process. Identifies opportunities and influences the sale by conducting a business conversation with the client positioning organizations consulting and technical services offerings. Coordinates activities of the project teams through task delegation, resource assignment and program management. Performs any other related task as required. Knowledge and Attributes: Advanced project management skills, including the ability to plan, organize, and execute projects from initiation to completion. Ability to establish strong relationships with internal stakeholders and external clients. Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately. Excellent written and verbal communication skills. Excellent team-building skills and ability to work in high-pressure environments. Advanced ability to manage urgent and complex tasks simultaneously. Advanced business acumen and commercial skills. Passionate, strong initiative, self-driven with a commitment to succeed. Advanced influencing ability whilst taking a collaborative approach. Decisive with good attention to detail ability. Advanced ability to promote project services to both internal stakeholders and external clients. Excellent competency in project change management. Extended knowledge of the industry, domain, or technology related to the clients project. Advanced problem-solving and analytical skills to identify and address issues that may arise during project implementation. Academic Qualifications and Certifications: Bachelors degree or equivalent in business and / or project management or related field. Relevant project management certifications preferably PMP required. ITIL certification is beneficial. Required Experience: Advanced demonstrated project/program management experience preferably in a multinational Professional Services environment. Advanced client engagement experience. Advanced demonstrated understanding of the project/program life cycle. Advanced demonstrated competency in project/program change management. Advanced proven experience managing expectations when balancing alternatives against business and financial constraints.