Senior Vice President of Sales

About Us:

Intellect Design Arena Ltd is a global leader in enterprise-grade financial technology, delivering composable and intelligent solutions to forward-looking financial institutions across 61 countries. With three decades of domain expertise, our product suite spans Wholesale Banking, Consumer Banking, Central Banking, Wealth, Capital Markets, Treasury, Insurance and Digital Technology for Commerce. Applying First Principles Thinking and Design Thinking, we have elementalised the financial services landscape into a finite set of Events, Microservices, and APIs, enabling faster, modular transformation with measurable outcomes.

At the heart of this are eMACH.ai, the world’s most comprehensive, composable and intelligent open finance platform; Purple Fabric, the world’s first Open Business Impact AI platform; and iTurmeric, our composable platform for seamless integration and configuration. We are a pioneer in applying Design Thinking and our 8012 FinTech Design Center, the world’s first Design Center dedicated to Design Thinking Principles, underscores our commitment to continuous and impactful innovation, addressing the ever-growing need for digital transformation. We proudly serve over 500+ customers worldwide, supported by a diverse workforce of solution architects, and domain and technology experts in major global financial hubs.

For more information, visit www.intellectdesign.com

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Role Overview

We are looking for a proactive Sales Account Manager to nurture and expand relationships with our banking and financial clients. The role involves managing existing accounts, driving revenue growth, and ensuring client satisfaction by delivering tailored software solutions. The ideal candidate will possess a strong understanding of account management, a client-centric approach, and expertise in the banking and financial software sector.

Key Responsibilities

Account Management

• Serve as the primary point of contact for assigned client accounts.
• Develop and maintain strong, long-term relationships with key stakeholders.
• Understand client needs, challenges, and business objectives to recommend appropriate solutions.

Revenue Growth

• Identify upselling and cross-selling opportunities within existing accounts.
• Collaborate with the sales and technical teams to present and deliver solutions that drive value.
• Achieve and exceed revenue targets for assigned accounts.

Client Success

• Monitor client satisfaction and proactively address issues to ensure a seamless customer experience.
• Provide regular updates, insights, and performance reviews to clients.
• Act as a trusted advisor, ensuring clients see measurable value from the solutions provided.

Market Insights & Collaboration

• Stay updated on market trends, industry challenges, and competitor activities.
• Work closely with product teams to relay client feedback and contribute to solution enhancements.
• Coordinate with internal teams to ensure timely delivery and implementation of solutions.

Key Performance Indicators (KPIs)

• Revenue Retention and Growth: Meet or exceed revenue targets for managed accounts.
• Client Retention Rate: Maintain a high retention rate by delivering excellent client service.
• Upselling and Cross-Selling: Generate additional revenue from existing clients.
• Customer Satisfaction Score (CSAT): Ensure high satisfaction through client feedback surveys.
• Account Coverage: Frequency of meetings, reviews, and engagement with key stakeholders.
• Pipeline Development: Maintain a healthy pipeline of upsell and renewal opportunities.

Success Factors

Client-Centric Approach:

• Demonstrated ability to understand and align with client goals and objectives.

Relationship Management:

• Build trust and long-term relationships with key stakeholders at all levels.

Financial Acumen:

• Ability to identify growth opportunities and propose cost-effective solutions.

Industry Knowledge:

• Deep understanding of banking and financial software and its applications.
• Familiarity with industry regulations and compliance requirements.

Problem-Solving Skills:

• Resolve client concerns efficiently and turn challenges into opportunities.

Communication and Presentation Skills:

• Clear and persuasive in presenting solutions, updates, and recommendations to clients and internal teams.

Qualifications and Experience

Education:

• Bachelor’s degree in Business, Finance, IT, or a related field.

Experience:

• 10+ years of experience in sales account management, with a focus on the banking and financial software industry.
• Proven track record of meeting or exceeding revenue and retention goals.

Skills:

• Excellent relationship-building and client management skills.
• Strong analytical, negotiation, and problem-solving abilities.
• Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office