Job
Description
You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. As a Senior Technical Program Manager (TPM), you will drive the planning, execution, and delivery of large-scale technical programs across cross-functional engineering, product, and business teams. You’ll partner with senior leadership to ensure strategic alignment, maintain technical rigor, and drive complex initiatives that align with company goals and deliver measurable business outcomes. How will you make an impact in this role? Program Strategy & Execution Define, plan, and drive end-to-end execution of complex technical programs and initiatives, ensuring alignment with strategic goals and product roadmaps. Develop multi-quarter program plans, roadmaps, success metrics, and schedules in collaboration with Engineering, Product, Design, and Business stakeholders. Own the overall delivery lifecycle including scope definition, resource planning, milestone tracking, dependency management, and risk mitigation. Manage multiple concurrent programs, prioritizing based on business impact and organizational capacity. Stakeholder Management & Communication Serve as the primary point of contact and communication hub across engineering, product, security, compliance, and business units. Regularly report program status, key metrics, risks, and mitigation plans to executive leadership and technical stakeholders. Drive stakeholder alignment through structured updates, steering committees, and decision-making forums. Risk & Dependency Management Identify, document, and actively manage program risks, issues, and dependencies. Proactively escalate blockers and drive resolution across organizational boundaries. Partner with teams to ensure contingency planning and course corrections as needed. Process Optimization & Governance Champion Agile best practices across teams, adapting delivery methodologies to suit program scale and complexity. Implement and refine program management frameworks, tooling (e.g., Jira, Confluence etc. ), and governance structures. Drive continuous improvement and knowledge sharing across TPM teams and broader technical organizations. Leadership & Influence Act as a trusted advisor and thought leader to Engineering and Product leadership. Mentor junior TPMs and contribute to the development of the TPM function within the organization. Foster a culture of transparency, accountability, and technical excellence. Technical Acumen Understand architecture, technical requirements, systems integrations, and scalability considerations to engage effectively with engineering teams. Facilitate technical discussions and ensure programs are rooted in sound engineering practices and platform strategies. Minimum Qualifications Bachelor’s degree in Computer Science, Engineering, or a related technical field (Master’s preferred). 9+ years of experience in technical program management, engineering, or technical product management roles. Proven track record of driving complex, cross-functional programs from conception through delivery in large-scale enterprise or tech environments. Deep understanding of Agile, Scrum, and/or SAFe methodologies and modern software development practices. Preferred Qualifications Experience with cloud platforms, APIs, data pipelines, or enterprise systems (e.g., Salesforce, ERP) is a plus. Exceptional communication, organizational, and stakeholder management skills. Comfortable presenting to senior leadership and executives with clarity and precision. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
