Senior Service Delivery Manager

UST

0 years

0 Lacs

Trivandrum Kerala India

Posted:1 day ago| Platform:

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Skills Required

service security data network management storage itil agile technology cybersecurity automation architecture engineering governance drive upselling support development certifications planning engagement compliance analysis leadership communication efficiency virtualization aws cisco wan siem iam patch solarwinds networking firewall

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities

Role description

Own end-to-end delivery of IT Infrastructure & Security projects across Data Center, Cloud, Network, Endpoint, and Security domains.
Demonstrate proficiency in Delivery Management, along with strong technical expertise in Wintel, Storage, Network, ITIL, Agile methodologies, Service Management, and NBFC customer environments.
Provide technical guidance on complex architectures involving hybrid cloud, data center operations, network infrastructure, endpoint management, and security operations.
Stay abreast of the latest technology trends in cybersecurity, automation, and cloud operations.
Partner with architecture and engineering teams to optimize performance, availability, and security.
Must have handled projects valued at USD 20 million or above.
Possess good knowledge of P&L, EBITDA, and commercial metrics.
Experience in managing PAN India accounts and overseeing third-party service providers.
Proven experience in the BFSI domain.
Serve as the primary point of contact for client delivery and relationship management.
Conduct regular service reviews and governance meetings with clients.
Translate client requirements into delivery roadmaps and actionable project plans.
Identify and drive opportunities for service expansion, upselling, and cross-selling within existing accounts.
Support proposal development, RFP/RFI responses, and solution presentations.
Collaborate with pre-sales and solutioning teams on new initiatives.
Lead and mentor multi-disciplinary delivery teams across geographies.
Foster a performance-driven culture with a focus on upskilling, certifications, and retention.
Conduct resource planning, performance reviews, and talent engagement activities.
Ensure compliance with defined SLAs, KPIs, and quality standards.
Lead incident, problem, and change management processes and drive root cause analysis (RCA) for major issues.
Strong leadership, communication, and stakeholder management skills.
Strategic mindset with a hands-on approach to solving technical challenges.
Proven track record in managing complex IT infrastructure projects and leading high-performing teams.
Business-savvy, with the ability to balance customer satisfaction, delivery efficiency, and profitability.

Technical Skill Preferred

Experience with Virtualization technologies (e.g., Hyper-V), Public Cloud platforms (AWS, OCI), and services across IaaS and PaaS models.
Proficiency in Cisco and Fortinet firewalls, routers, switches, SD-WAN, and load balancers.
Hands-on experience with SIEM, Security Operations Center (SOC) operations, endpoint protection, identity and access management (IAM), and vulnerability management tools.
Expertise in Microsoft Intune, SCCM, and other patch management tools.
Working knowledge of Endpoint Central, SolarWinds, and practical implementation of ITIL frameworks for service delivery.

Skills

Virtualization, Networking, Firewall, SIEM/SOC, Intune/SCCM

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