Senior Service Delivery Manager

Minimum 3 years – 14 yrs Exposure and Experience in working on complex AML/ KYC cases – Customer Due – Diligence, Account activity reviews, KYC On-boarding for individuals and entities, suspicious activity monitoring and surveillance, economic sanctions, politically exposed person monitoring… etc.

Coordinate with counterparts on customer/client onboarding and approvals across multiple functions/Units For eg: Front office, compliance team, AML middle office, Operations, Legal and Tax in a high pressure /time – sensitive environment

Undertake renewal of due diligence on existing clients/counter parties to ensure identifications of changes in risk profile, including reputation and operational risk factors

Monitor implementation of AML related audit recommendations which can be from internal/External auditors, regulators.

Participate in design and testing of enhancement to client due diligence database, Reports and systems.

Interacting with Onsite controllers on various operational issues.

Setting up new AML/KYC Procedures, operationalizing with the Business, providing quality assurance and Establishing a Transparent Metrics Process

Provide Ongoing KYC Due Diligence Support for Periodic Reviews and Event Based Reviews

Help optimize the Client Onboarding Experience with a Focus on Minimal Touch Points while Satisfying Regulatory Requirements and Internal AML/KYC Procedures

Help to gather metrics from various business partners and share regular, transparent MI Reporting to all Stakeholder

Understanding of the applicable regulatory landscape and regulatory bodies across geographies

Excellent leadership and organizational skills with a proficiency in managing the time in an efficient manner

Highly motivated and active individual who will be able to encourage other members

Sound at MS Office Suite (Word, Excel and PowerPoint)

Good oral and written communication skills