Senior Salesforce Developer

Job Description

We are seeking a highly skilled Salesforce Developer with extensive expertise in Field Service Lightning (FSL), Service Cloud, and enterprise-grade integrations to join our dynamic team. The ideal candidate will play a key role in designing, developing, and implementing scalable Salesforce solutions that streamline field and contact center operations, drive automation, and seamlessly integrate with critical enterprise systems in large-scale environments. Key Responsibilities Design and configure core FSL components: Service Territories, Work Types, Work Orders, Service Appointments, Skills, and Resources. Implement Scheduling Policies, Optimization Rules, and Dispatcher Console configurations to enhance field efficiency Build and customize FSL Mobile solutions with offline capabilities and tailored UI for field technicians Automate FSL workflows using Process Builder, Flow, Triggers, and Apex (e.g., work order routing, technician tracking, inventory updates) Ensure secure, role-based access with Profiles, Permission Sets, and data visibility best practices Create real-time performance dashboards and reports using SOQL, SOSL, and Lightning Reports Implement and enhance Service Cloud features including Case Management, Queues, Assignment Rules, Entitlements, and Knowledge Base Set up Omni-Channel routing and integrations with CTI, chatbots, and messaging platforms for real-time agent workflows Extend Service Console functionality through custom Lightning components to improve agent productivity and customer visibility Automate SLAs, escalations, and customer support flows with Apex and Flow Integrate Service Cloud with enterprise systems like CRMs, ERPs, CTI, and ticketing platforms Design and implement robust, scalable integrations using REST/SOAP APIs, Platform Events, External Services, and middleware (MuleSoft, Dell Boomi, Azure Integration Services, etc.) Develop and maintain complex, event-driven and real-time integration patterns for seamless data exchange with ERPs, inventory systems, IoT devices, and data lakes Collaborate with enterprise architects and integration teams to align Salesforce with microservices architectures, enterprise data hubs, and large-volume data flows Ensure secure integration practices including OAuth, named credentials, certificate-based auth, and encrypted payloads Optimize Apex code, batch jobs, and Lightning performance for high-volume environments Use Salesforce DX, Git, Jenkins, Copado, or other CI/CD pipelines for version control and automated deployments Work with cross-functional stakeholders to gather requirements, estimate effort, and deliver scalable solutions in Agile teams Required Skills & Qualifications 10+ years of Salesforce development experience including Apex, LWC, and Triggers 3+ years of hands-on experience in Field Service Lightning (FSL) and Service Cloud implementation Deep understanding of FSL Scheduling Optimization, Mobile App customization, and Work Order lifecycle Strong expertise in Service Cloud features such as Omni-Channel, Case Management, and Service Console Proven experience integrating Salesforce with ERP, CTI, CRM, and IoT systems using APIs and middleware Proficiency in SOQL, SOSL, Batch Apex, Queueable, and Asynchronous Apex Hands-on experience with Salesforce DX, Git, Jenkins, and CI/CD pipelines Solid understanding of Salesforce Security Model, Sharing Rules, Profiles, and Permission Sets Experience working in complex, large-scale enterprise environments with high data volumes Preferred Qualifications Salesforce Certified Field Service Consultant (Highly Preferred) Salesforce Certified Service Cloud Consultant Salesforce Certified Platform Developer I & II Experience with predictive maintenance, AI, Einstein Bots, or IoT integrations Familiarity with event-driven architecture and Kafka/RabbitMQ-based integrations Show more Show less