Salesforce Project Manager ( Remote)

Job Description

We are hiring a highly skilled Salesforce Project Manager with a proven track record in delivering complex, enterprise-grade Salesforce solutions—particularly in Field Service Lightning (FSL), Service Cloud, and large-scale integration environments. The ideal candidate is certified, hands-on, and capable of managing cross-functional teams while engaging with executive stakeholders to ensure successful outcomes. Key Responsibilities Lead the end-to-end delivery of Salesforce projects focused on FSL, Service Cloud, and multi-system integrations. Manage large-scale implementations with multiple business units, global users, and high-volume data flows. Define project scope, goals, and deliverables in collaboration with business stakeholders. Coordinate internal teams including Salesforce Architects, Developers, Admins, QA, and third-party vendors. Ensure alignment with Agile/Scrum methodology; conduct ceremonies including sprint planning, reviews, retrospectives, and stand-ups. Proactively identify risks and drive resolutions to ensure project success. Oversee UAT, training, release management, and post-go-live support. Create and maintain comprehensive project documentation including project plans, BRDs, user stories, RAID logs, and status reports. Ensure compliance with Salesforce best practices and security standards. Engage with senior leadership for project updates, resource planning, and strategic alignment. Required Skills & Experience 8+ years of IT experience, with at least 4 years managing Salesforce projects. Proven experience with: Field Service Lightning (FSL) implementations Service Cloud process automation and case management Integration projects with ERP, middleware (e.g., MuleSoft), and third-party platforms Large-scale Salesforce environments supporting multiple orgs or global user bases Deep understanding of Salesforce platform architecture, data modeling, security, and APIs. Strong grasp of Agile frameworks; experience with tools like Jira, Confluence, Azure DevOps. Exceptional stakeholder communication, leadership, and conflict resolution skills. Certifications (Highly Preferred) Salesforce Certified Administrator (Required) Salesforce Certified Service Cloud Consultant Salesforce Certified Field Service Consultant Salesforce Certified Platform App Builder PMP, PMI-ACP, or CSM (Scrum Master) ITIL or PRINCE2 Foundation (Nice to have) Show more Show less