Senior Operations Manager

About Us

Global Business Services

Process Overview

• Build strategic and operational insights to ensure consistent delivery and improvement.
• Work closely with Opex team to driver and deliver on process excellence and transformation, including digital enablement across the GDL span to deliver on agreed efficiency targets/ reducing cost.
• Represent the function in multiple governance forums and GBS horizontal initiatives.
• Working with operations teams to strengthen the control environment and improve control processes.
• Managing budgets, FTE forecasting and billing.
• Ensuring the governance routines are adhered by the Ops team and are met in the required timelines.
• Analyzing the data and share the required report with the Ops team.
• Developing strategies for business requirements and executing the same.
• Representing the business deliverables to the senior leadership
  

Responsibilities

• Change management: Drive integration, synergies and best practices as one GMO, NTCR, CFO organization.
• Horizontal Initiatives: Driver cross-functional collaboration and strategic alignment across various team to deliver on functional and enterprise-wide outcomes
• Continuous Improvement: work with OPEX team to create end to end continuous improvement workflow for processes across GMO, NTCR, CFO. As part of this responsibility, need to execute on the ideas identified basis prioritization and engage the right teams. Work with technology partners as well.
• Budgeting & Analysis: GMO, NTCR, CFO budgets, forecasts, travel expense, expense management, MIS, dashboards, periodic tracking of variance and course corrections etc., R&R budget allocation, utilization etc..
• Migrations and new transitions: Work closely with transition and operations team around approval, workforce distribution, risk mitigation, Adhoc business requirements etc.
• Governance: Establish and run multi-tired governance meetings to ensure accountability, timely delivery , and strategic oversight across varied stakeholders and SLT.
  

Requirements

• Education: B.TECH/C.A/MBA
• Certifications if any : NA
• Experience Range:12-15 years strong experience in Business Management/Data management/Process excellence
  

Foundational Skills

• Demonstrate analytical skills –to critically evaluate the information gathered from multiple sources, reconcile variances and present complex data in a coherent manner
• Be competent with MS Office products: Word, Excel, PPT, Alteryx, Tableau, Power BI
• Executive pitch creation
• Good Presentation skills, able to summarize messages
• Strong analytical reasoning & Data interpretation
• Have strong organization skills –ability to switch between tasks and to prioritize work effectively
• Have strong communications skills –both verbal and written as incumbent will be required to communicate with various levels of employees
• Have an aptitude to learn quickly under pressure and be self-motivated
• Ability to cope with delivery within very tight deadlines under high pressure
  

Desired Skills

• Must be collaborative / curious / driven / continuous learner
• Be competent with MS Office products: Word, Excel, PPT, Alteryx, Tableau, Power BI
• Experience on Process excellence, Six Sigma, Project Management
  

Work Timings :

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