Senior Operations Manager

As an E-commerce Field Sales Executive at Toolsvilla, an Online Marketplace for Tools & Machinery catering to the operational needs of Small Agri-Food & MRO businesses in India, you will play a crucial role in driving sales and achieving targets. You will be part of a dynamic team and should possess exceptional communication skills, a thorough understanding of e-commerce trends, and a proven record in field-based sales environments. Your primary responsibility will be to lead and oversee end-to-end e-commerce operations, including order processing, inventory management, fulfillment, and logistics, with a focus on scalability and efficiency. Managing cross-functional teams, setting priorities, and fostering professional development will also be key aspects of your role. Collaborating with various internal teams such as technology, product, marketing, finance, and customer support, you will develop and implement operational strategies to support business growth and enhance service quality. Continuous improvement and innovation to increase efficiency, cost-effectiveness, and customer satisfaction will be at the core of your responsibilities. You will be required to ensure data integrity by implementing reporting and analytics frameworks, managing third-party logistics, vendors, and supply chain partners, and supporting technical releases and system integrations for platform upgrades. Compliance with company procedures, regulatory requirements, and industry best practices will also fall under your purview. To qualify for this role, you should hold a Bachelor's or Master's degree in Supply Chain, Business, Operations, or related fields, along with a minimum of 7 years" experience in e-commerce operations, including at least 3 years in a management capacity within B2B or marketplace environments. Proficiency in supply chain management, logistics, data analytics, and familiarity with ERP, WMS, and e-commerce platforms is essential. Demonstrated leadership in building and scaling high-performing operations teams, project management skills, and the ability to thrive in a fast-paced and evolving business environment are desired attributes. Experience in B2B e-commerce or large-scale marketplace platforms will be advantageous. This is a full-time, permanent position based in Durgapur, West Bengal. The role requires in-person work, and candidates must be able to reliably commute or plan to relocate before starting work. The benefits include health insurance, leave encashment, and Provident Fund. If you have a passion for e-commerce operations, a drive for innovation, and a knack for achieving operational excellence, we welcome your application for this exciting opportunity at Toolsvilla.,