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Infosys BPM Limited
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Senior Operations Manager

Senior Operations Manager

Infosys BPM Limited

0 years

|

1 - 2 Lacs

Posted:19 hours ago| Platform: GlassDoor logo

Apply

Skills Required

management processing shipping export documentation service support communication pricing logistics planning

Work Mode

On-site

Job Type

Part Time

Job Description

Experience in Marine claims management and processing Demurrage Cargo Shipping Industry Import and Export Documentation Port operations Shipping Marine Insurance
Handle a team size of 75 to 100 associates
Should have managed teams in BPM environment managing clients
Responsible for end to end Service delivery and SLAs
Attend process level meetings i
e client facing
Support Management with insights on the process domain decisions

Key Responsibilities:

Excellent Communication skills
Strong analytical interpersonal skills
Strong client stakeholder management skills
Transition Transformation experience preferred
Experience in handling seamless operations

Preferred Skills:

S&F->ORDER MANAGEMENT & SALES; PRESALES (BID MANAGEMENT, QUOTE, PROPOSAL MANAGEMENT, PRICING); LOGISTICS (SHIPMENT PLANNING -> INBOND -> OUTBOND LOGISTICS -> GOOD RECEIPT -> EXPORT DOCUMENTATION

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Infosys BPM Limited

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