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5.0 - 9.0 years
0 Lacs
gujarat
On-site
As an Officer in the Support-Administration, Human Capital & General Affairs department at RMG Alloys Steel Limited, your role involves overseeing and managing all administrative functions within the organization. This includes facility management, technology adoption, and audit management to ensure smooth and efficient operations. Your responsibilities also include developing and implementing administrative policies and procedures to enhance efficiency, managing client and stakeholder relationships, leading the administrative team, and fostering a collaborative work environment. You will be expected to utilize analytical thinking and problem-solving skills to address administrative challenges, plan and organize tasks and projects, and ensure they are completed on time and within budget. Strong computer skills will be essential for managing data, creating reports, and performing various administrative tasks. Effective communication with team members, clients, and stakeholders is crucial, demonstrating strong interpersonal skills. Moreover, your role requires demonstrating business acumen by making decisions that benefit the organization's bottom line, adapting to changes in the organization or industry, ensuring accountability within the administrative team, and continually seeking ways to improve processes through the adoption of new technologies and innovative solutions. You will also be responsible for managing and overseeing the human capital of the organization, ensuring fair treatment of staff members and providing necessary resources for their success. Additionally, you will lead and participate in audits to ensure compliance with regulations and standards, foster a culture of excellence within the organization, and promote high standards and continuous improvement. Key interactions in this role include auditors, customers, employees, external agencies, stores, top management, and vendors. Your role at RMG Alloys Steel Limited will require you to have at least 5 years of experience, strong competency in various administrative functions, and the ability to adapt to changes while maintaining a global mindset. Your contributions will play a vital role in driving the organization towards achieving its goals of inclusive and sustainable growth.,
Posted 16 hours ago
5.0 - 9.0 years
0 Lacs
chennai, tamil nadu
On-site
As a part of Citi's Services, Markets and Banking (SMB) team, you will be joining a group of diverse and talented professionals located globally. Citi's Investment and Corporate Banking (IBCB) is a key unit within SMB, offering comprehensive relationship coverage and a wide range of products and services. In our mission as a business-focused technology organization, we aim to deliver top-notch products and services to our global clients. IBCB Technology is dedicated to building a team of skilled individuals and creating an innovative platform to develop products that drive industry disruption through technical innovation and creativity. We are currently seeking experienced DevOps Support personnel at various levels to join our team at IBCB Technology. Key Responsibilities: - Supporting the adoption of strategic technical products including Github Copilot, Github Enterprise, Lightspeed, and Release on Demand. - Guiding and assisting developers in implementing best practices such as version control, testing automation, and CI/CD. - Contributing to the ongoing development of DORA productivity metrics implementation. - Engaging in local Tech initiatives as directed by the Head of Tech, India. Characteristics: - Demonstrating a proactive and innovative mindset. - Possessing strong problem-solving abilities. - Being an excellent team player and collaborator. - Having the ability to drive change and influence stakeholders. - Focusing on results and continuous improvement. - Exhibiting strong communication and mentoring skills. - Showing curiosity about modern technological developments. Skills/Experience: - Previous experience in DevOps, software development & delivery, and technology adoption. - Proficiency in tools such as Harness, Bitbucket, GitHub, Kubernetes, etc. - Experience with cloud platforms like AWS, Azure, or Google Cloud. - Familiarity with GenAI developer-assistance tools like GitHub Copilot, GitHub Copilot Chat, etc. - Knowledge of test automation, including unit test automation, is beneficial. - Strong understanding of software delivery best practices and Agile methodologies. - Certifications in DevOps or related fields are advantageous. - Excellent problem-solving and analytical skills. - Ability to work collaboratively in a geographically distributed environment. This role falls under the Technology job family, specifically Applications Development, and is a full-time position. The most relevant skills for this position include those mentioned above, with a focus on DevOps. If you require a reasonable accommodation due to a disability to use our search tools or apply for a career opportunity, please review Accessibility at Citi. For further information, you can view Citi's EEO Policy Statement and the Know Your Rights poster.,
Posted 19 hours ago
7.0 - 11.0 years
0 Lacs
kolkata, west bengal
On-site
As a Cluster Manager for Training & Operations based in Kolkata (Dunlop), you will be responsible for overseeing the seamless operation of multiple centers within the designated cluster. Your role will involve providing strategic direction and operational leadership to ensure enrollment and placements align with organizational objectives. Collaborating with center managers, you will coordinate program execution and implementation plans to meet project mandates and timelines. Engagement with internal and external stakeholders is crucial in this role. You will liaise with internal teams and external partners to enhance the impact and reach of the cluster. Additionally, you will be responsible for training and mentoring center managers and support staff, fostering a positive work culture, and implementing performance metrics to assess center operations effectively. Resource management is a key aspect of the role where you will manage budgetary resources to maximize impact across all centers. Monitoring and optimizing resource allocation, including staffing and equipment, will be essential to ensure alignment with program priorities and organizational objectives. Furthermore, you will be required to prepare regular reports on program outcomes, maintain documentation of program activities, ensure compliance with regulations, and implement quality assurance measures to uphold service excellence. Overall, your role as a Cluster Manager will involve operational leadership, program management, stakeholder engagement, people management, resource management, documentation, compliance, and quality assurance. Embracing technology tools and fostering a culture of technology adoption will also be a part of your responsibilities to drive operational efficiency and effectiveness.,
Posted 22 hours ago
13.0 - 17.0 years
0 Lacs
haryana
On-site
As an Associate Director in Customer Care/Customer Experience with 13-15 years of experience in the OTA/Travel industry, you will be responsible for leading large, cross-functional teams to provide exceptional customer experiences at scale. Your role will involve owning and driving the customer care roadmap, overseeing end-to-end service operations, and fostering a customer-centric culture within the organization. Working closely with senior leadership, you will design, implement, and continuously improve service delivery frameworks to set us apart in a competitive OTA environment. Key Responsibilities: Operational Excellence: Supervise day-to-day customer care operations across various channels, implementing quality and performance management frameworks to maintain high service standards. Focus on optimizing key metrics such as NPS, CSAT, CES, first contact resolution, and average handling time. Process & Policy Design: Identify process gaps and develop scalable solutions to enhance efficiency and reduce customer effort. Collaborate with product, tech, and operations teams to implement systemic fixes that address root causes of issues. People Leadership: Lead, mentor, and develop a large team of managers and frontline leaders to drive high engagement and performance. Develop succession plans and learning initiatives to cultivate a strong talent pipeline. Vendor & Partner Management: Manage relationships with outsourced/vendor partners, ensuring adherence to SLAs and quality standards while driving cost efficiency. Customer Insights & Advocacy: Analyze customer feedback, complaints, and data to derive actionable insights. Serve as the voice of the customer internally, advocating for enhancements in product, policies, and processes. Technology & Automation: Collaborate with technology teams to improve self-service capabilities, AI-driven support, and digital interventions. Promote the adoption of new tools and systems to enhance agent productivity and customer satisfaction. Stakeholder Management: Work closely with cross-functional stakeholders such as product, marketing, finance, and supply chain to address customer pain points and unlock business value. Represent the customer care function in leadership reviews and strategic discussions. Desired Qualifications & Skills: - 13-15 years of progressive experience in customer experience or customer service, with at least 5 years in a leadership role within the OTA, e-commerce, or hospitality industry. - Strong business acumen with a deep understanding of P&L drivers and cost optimization strategies in a customer care environment. - Demonstrated expertise in driving digital transformation, automation, and technology adoption within customer service operations. - Excellent analytical and problem-solving skills, with the ability to translate data into actionable strategies. - Outstanding communication, stakeholder management, and influencing skills. - Passion for customer advocacy and a proven track record of cultivating customer-centric cultures.,
Posted 22 hours ago
13.0 - 17.0 years
0 Lacs
karnataka
On-site
As an Associate Director in Customer Care/Customer Experience with over 13-15 years of experience in the OTA/Travel industry, you will be tasked with leading large, cross-functional teams to provide outstanding customer experiences at scale. Your responsibilities will include owning and driving the customer care roadmap, overseeing end-to-end service operations, and fostering a customer-centric culture within the organization. Working closely with senior leadership, you will be instrumental in designing, implementing, and continuously enhancing service delivery frameworks to set us apart in a competitive OTA environment. Your key responsibilities will include: **Operational Excellence**: - Supervising day-to-day customer care operations across various communication channels such as voice, email, chat, and social media. - Implementing quality and performance management frameworks to maintain high service standards. - Optimizing key metrics like NPS, CSAT, CES, first contact resolution, and average handling time. **Process & Policy Design**: - Identifying process gaps and developing scalable solutions to improve efficiency and reduce customer effort. - Collaborating with product, tech, and operations teams to implement systemic fixes addressing root causes of issues. **People Leadership**: - Leading, mentoring, and developing a large team of managers and frontline leaders to drive high engagement and performance. - Driving succession planning, learning, and development initiatives to cultivate a strong talent pipeline. **Vendor & Partner Management**: - Managing relationships with outsourced/vendor partners to ensure adherence to SLAs and quality standards while optimizing costs. **Customer Insights & Advocacy**: - Analyzing customer feedback, complaints, and data to derive actionable insights. - Serving as the voice of the customer internally, advocating for improvements in product, policies, and processes. **Technology & Automation**: - Collaborating with technology teams to enhance self-service capabilities, AI-driven support, and other digital interventions. - Promoting the adoption of new tools and systems to enhance agent productivity and elevate customer satisfaction. **Stakeholder Management**: - Working closely with cross-functional stakeholders including product, marketing, finance, and supply to address customer pain points and drive business value. - Representing the customer care function in leadership reviews and strategic forums. **Desired Qualifications & Skills**: - 13-15 years of progressive experience in customer experience or customer service, with at least 5 years in a leadership role. - Background in OTA, e-commerce, or hospitality with experience managing high-scale, complex operations. - Strong business acumen with a profound understanding of P&L drivers and cost optimization levers in a customer care environment. - Expertise in driving digital transformation, automation, and technology adoption in customer service. - Excellent analytical and problem-solving skills with the ability to translate data into actionable strategies. - Outstanding communication, stakeholder management, and influencing skills. - Dedication to customer advocacy and a proven track record of fostering customer-centric cultures.,
Posted 2 days ago
15.0 - 19.0 years
0 Lacs
navi mumbai, maharashtra
On-site
As a Procurement & Strategic Sourcing Leader at our firm, you will play a pivotal role in formulating and executing strategies that are in alignment with the company's business objectives. Your primary responsibility will be to optimize sourcing, supplier management, and procurement processes to enhance operational efficiency, manage bottom-line impact, and minimize risks within the supply chain. With our global manufacturing footprint expanding, you will be tasked with establishing local sourcing expertise at various locations across the African Continent. Your role will encompass leading the global team for procurement and sourcing of APIs, RM, PM, and Capital Goods. Additionally, you will oversee all contract manufacturing for third-party procurement of finished goods in India, China, and various African countries. In this position, you will continually explore opportunities to localize and transition supply sources to enhance the value chain for increased efficiency, resilience, and cost-effectiveness. You will drive the development of alternate vendor relationships, negotiate global contracts with suppliers, and evaluate demand patterns to develop a comprehensive procurement roadmap that addresses both short-term requirements and long-term strategies. Key responsibilities also include quantifying and reporting savings and the value of category contracts, leading the development and implementation of functional processes and tools, and devising global, regional, and local category strategies. You will implement supplier relationship management programs to enhance supplier performance, drive innovation, and ensure compliance with global agreements. Furthermore, you will define and implement guided buying concepts and procurement channels to realize sourcing strategies and overall business value. Your role will also involve mentoring and developing the capabilities of commercial teams through career development, coaching, and performance management. To be successful in this role, you should possess a Bachelor's degree in Engineering, Business, Life Sciences, or relevant disciplines in Humanities, with an MBA being desirable. A minimum of 15 years of strategic procurement experience, particularly in the pharmaceutical industry, is required. Experience in the African markets is considered advantageous. Strong consulting skills, the ability to influence senior stakeholders, excellent interpersonal skills, and a track record of working cross-culturally are essential for this role. Additionally, strong analytical capabilities and the willingness to travel domestically and internationally up to 25% of the time are necessary to excel in this position.,
Posted 3 days ago
8.0 - 12.0 years
0 Lacs
karnataka
On-site
Join the leader in entertainment innovation and help design the future at Dolby. At Dolby, science meets art and high tech goes beyond computer code. As a member of the Dolby team, you will see and hear the results of your work everywhere, from movie theaters to smartphones. Dolby continues to revolutionize how people create, deliver, and enjoy entertainment worldwide. To achieve this, Dolby seeks the absolute best talent. The company is big enough to provide all the necessary resources and small enough for you to make a real difference and earn recognition for your work. Dolby offers a collegial culture, challenging projects, excellent compensation and benefits, and a truly flexible Flex Work approach that supports where, when, and how you do your best work. The Global People (HR) Operations Manager (APAC) is a crucial global leadership role within the People Operations team. **What You'll Do** Operational, Project, and Program Management and Support Lead, coach, and direct the work of the Global People Operations team in the Asia-Pacific region, overseeing both lower-level administrative roles and higher-level subject matter expert roles. Lead the creation, execution, and success of global process improvement projects. Help develop and implement a roadmap for People Operations improvements by partnering with cross-functional teams to identify opportunities for simplification, automation, artificial intelligence, and efficiency while ensuring an exceptional employee experience. Identify opportunities to document and standardize global business processes and enhance process efficiency through continuous improvement methods such as Kaizen, Lean, and Six Sigma. Collaborate with leaders and People (HR) business partners to manage and drive complex employment actions like employee separations, transfers, assignments, reorganizations, RIFs, and M&A. Assist managers in addressing performance issues and developing improvement plans with the support of the People Relations team. Develop and update policies and procedures to ensure compliance with labor laws and regulations, and mitigate risks within the region. Support internal and external audit requests related to SOX controls. Bangalore Site Strategy & Support Drive all aspects of the Bangalore employee experience. Develop on-site People Operations support in Bangalore. Partner with leaders and stakeholders as a member of the Site Leadership Committee to create a roadmap for People and site-related programs and improvements. Understand and address challenges and opportunities associated with a Growth Hub and actively engage with the Business to represent and execute proactively on Bangalore's growth. Employee/Manager/Leader Support Provide advice and coaching to managers and employees on escalated People-related matters and guide them through Dolby processes and systems. Offer guidance on and document complex employment actions and agreements. Proactively build relationships with regional leaders. **Required Experience/Skills** Proficiency in English, both written and verbal. At least eight years of HR or related experience, including two years managing People/People Operations. HR Generalist experience, including employee relations expertise. Deep understanding of Asia-Pacific employment laws and regulations, with the ability to apply them in a multinational context, particularly with India, China, Australia, Korea, Japan, Taiwan, and Singapore. Demonstrated ability to manage, motivate, coach, and engage high-performing teams across multiple locations. Global and strategic mindset in approaching work. Collaborative mindset focused on teamwork, transparency, and open communication. Resourcefulness in problem-solving, identifying root causes, and proposing solutions. Effective at influencing and collaborating with diverse stakeholders. Comfortable with ambiguity and quick change, with an ability to adapt easily. Project management skills with the ability to manage multiple priorities with great attention to detail. Experience with cloud-based HR systems (SuccessFactors ideal). Proficiency in digital collaboration tools, including HR case management and knowledge base software (ServiceNow ideal). Willingness to learn and embrace technology to enhance the employee experience and work processes. Experience at a multinational company. Flexibility in working hours to accommodate meetings in other time zones, considering Dolby's presence in 20+ countries. Ability to travel frequently to other APAC sites, with occasional travel outside of APAC. Ability to work from the Bangalore office at least two days per week. **Preferred Experience** Proficiency in a third language (French, Spanish, German, Dutch, Chinese, Japanese, Korean). LI-SB1,
Posted 3 days ago
5.0 - 9.0 years
0 Lacs
uttar pradesh
On-site
The job involves overall planning, monitoring, execution, and coordination with the O & M department to identify and analyze the loss areas and suggest corrective actions to existing plant equipment. It also includes identifying new energy-saving projects and carrying out technical studies for performance improvement and feasibility for adopting new technology with consideration of quality, cost, and eco-friendliness with the environment. The job demands competency in the field of engineering, technical and management competency such as knowledge of the latest technology of mechanical equipment and business excellence tools and techniques related to the power plant. It requires coordination with external and internal Coal Audit teams for compliance, time management to deliver excellence in coal and plant performance deviation analysis, and skill enhancement on a regular basis to cope up with the latest technology. Managing the O & M department for maintaining a conducive and safe environment in the work area, implementing management skills at the ground level, and utilizing coordination and negotiation skills to handle the Man-Material-Machine interface are also essential aspects of the role. Key Result Areas (KRAs) include Business Excellence Through Improvement In Plant Performance, Cost management, Customer satisfaction, Cash management, Safety compliance, and People development and engagement. Each KRA involves specific actions and accountabilities aimed at achieving optimum CPP performance, cost-saving initiatives, customer satisfaction through trip and FIR analysis, improving safety standards, recommendations for process improvement, and monitoring and enhancing team performance through competency building and training initiatives.,
Posted 1 week ago
10.0 - 14.0 years
0 Lacs
jabalpur, madhya pradesh
On-site
As the Director of Service Operations at Lexvia.ai, you will be responsible for overseeing the day-to-day operations of Lexvia's KPO division. Your role will be crucial in ensuring the smooth functioning of all operational aspects, including process optimization, resource allocation, and client satisfaction. Working closely with the leadership team, you will develop and implement strategies to support Lexvia's growth and market position. Your responsibilities will include ensuring best-in-class, consistent service delivery to U.S.-based clients across all legal tech and litigation support operations. You will lead a team of 200+ professionals, providing mentorship, hiring, training, and career development to foster a high-performance culture. Additionally, you will serve as the senior operational point of contact for U.S. clients, building strong client partnerships and ensuring SLA compliance. In this role, you will oversee daily KPO/LPO operations, implement standardized processes, manage performance metrics, and drive continuous improvement initiatives. You will work on scalability and growth by building systems, processes, and capacity for scale-up, as well as partnering with executive leadership on business growth and process automation. Implementing robust QA processes and risk management will be essential to ensure accuracy, compliance, and superior service standards. Collaboration with technology, HR, and business development teams will be key in driving operational integration and supporting business objectives. You will optimize resource allocation to ensure efficient utilization of personnel and infrastructure, managing budgets and costs effectively to achieve operational goals. Staying updated on industry trends and emerging technologies, you will evaluate and implement technology solutions to improve operational efficiency and quality while ensuring compliance with data privacy and security regulations. To qualify for this role, you should have a Bachelor's degree in business administration, operations management, IT, or a related field, with a minimum of 10 years of experience in operations management, preferably in a KPO or BPO environment. Strong leadership skills, problem-solving abilities, and a proven track record of delivering results are essential. Proficiency in project management methodologies and excellent communication skills are also required. Join Lexvia, a dynamic and fast-growing Legal AI KPO firm that offers a collaborative and supportive work environment. If you are a highly motivated individual with a passion for operational excellence, we invite you to apply for this exciting opportunity.,
Posted 2 weeks ago
10.0 - 14.0 years
0 Lacs
chennai, tamil nadu
On-site
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. We are seeking a talented and experienced Manager to join our Intelligent Supply Chain Operations Fulfilment capability. This role is crucial for the strategic development and leadership of our Projects & Consulting unit, aimed at achieving significant business outcomes for both existing and new clients. In this role, you will play a key role in: - Proven experience with 10 plus years in Order Management / Logistics end-to-end process - Lead the development and delivery of supply chain fulfilment projects for various clients and across different industries. - Collaborate with senior leadership to craft and deliver end-to-end fulfilment business solutions. - Oversee order management and logistics systems implementations within the ISCOs fulfilment capability. - Drive the adoption of new technologies and platforms to enhance fulfilment operations, including advanced automation and analytics solutions. - Mentor and develop team members, fostering a culture of continuous improvement. Accountable for all project deliverables (cross streams) as well as own project deliverables that could be related to documentation of identified process challenges, potential improvements and benefits, report out, or business cases. Participate and/or lead the projects for external Clients as well as for internal Capgemini Business Services engagements. Apply in practice different process improvement methodologies (e.g. Lean Six Sigma / DGEM Benchmarking) within or outside of the area of expertise for the continuous improvement and transformation purposes. Conduct Quality Assurance on the deliverables developed by other, junior team members. Analyze data and information received from Client in order to reach conclusions and develop the improvement recommendations. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. We're committed to ensuring that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work. At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. Capgemini office campuses in India are green and run on 100% renewable electricity. We have installed Solar plants across India locations and Battery Energy Storage Solution (BESS) in the Noida and Mumbai campuses. You will have a chance to make a difference every day. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, cloud, and data, combined with its deep industry expertise and partner ecosystem.,
Posted 2 weeks ago
1.0 - 6.0 years
0 Lacs
maharashtra
On-site
As the Training Coordinator at our organization, you will play a key role in managing various aspects related to training and development. Your responsibilities will include initiating the Training Needs Identification process annually in accordance with Central Manufacturing Academy guidelines and obtaining TNI's from employees. You will be responsible for preparing and releasing the Annual/Monthly Calendar, coordinating the classroom program delivery at the Learning Center as per the Event Calendar, and maintaining records of attendance and feedback forms of participants. Additionally, you will oversee the maintenance and upkeep of infrastructure at the Learning Center, coordinate apprentices" engagement, training, and related documentation, as well as manage Rewards & Recognition Programs such as Teacher Day/Faculty felicitation. You will also be involved in the development of site and plant-specific learning content, coordinating audits of Learning Center activities with visiting auditors, and exploring ways to enhance the learning experience through the adoption of new technologies. To be successful in this role, you should possess an Engineering degree or Diploma in Engineering and have 1-2 years of experience in a large Hydrocarbon Industry or 4-6 years of experience with a Diploma in Engineering. Proficiency in using computers and learning-related systems such as SAP for data collection and documentation is essential. Furthermore, you must demonstrate excellent interpersonal skills as the job requires regular interaction with mentors and faculty for arranging faculty, TNI's, and training nominations. You should exhibit Behavioral Competencies such as Customer Value and an Ownership mindset to ensure the successful delivery of training programs as per the identified Training Needs and Curriculum. If you are looking for a rewarding opportunity to contribute to the training and development initiatives within a dynamic organization, we encourage you to apply for the Training Coordinator position.,
Posted 2 weeks ago
10.0 - 14.0 years
0 Lacs
chennai, tamil nadu
On-site
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. We are seeking a talented and experienced Manager to join our Intelligent Supply Chain Operations Fulfilment capability. This role is crucial for the strategic development and leadership of our Projects & Consulting unit, aimed at achieving significant business outcomes for both existing and new clients. In this role, you will play a key role in: - Proven experience with 10 plus years in Order Management / Logistics end-to-end process - Lead the development and delivery of supply chain fulfilment projects for various clients and across different industries - Collaborate with senior leadership to craft and deliver end-to-end fulfilment business solutions - Oversee order management and logistics systems implementations within the ISCO's fulfilment capability - Drive the adoption of new technologies and platforms to enhance fulfilment operations, including advanced automation and analytics solutions - Mentor and develop team members, fostering a culture of continuous improvement Accountable for all project deliverables (cross streams) as well as own project deliverables that could be related to documentation of identified process challenges, potential improvements and benefits, report out, or business cases. Participate and/or lead the projects for external Clients as well as for internal Capgemini Business Services engagements. Apply in practice different process improvement methodologies (e.g. Lean Six Sigma / DGEM Benchmarking) within or outside of the area of expertise for continuous improvement and transformation purposes. Conduct Quality Assurance on the deliverables developed by other, junior team members. Analyze data and information received from Client in order to reach conclusions and develop the improvement recommendations. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage, or new parent support via flexible work. We're committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work. At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. Capgemini office campuses in India are green and run on 100% renewable electricity. We have installed Solar plants across India locations and Battery Energy Storage Solution (BESS) in the Noida and Mumbai campuses. You will have the chance to make a difference every day. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, fueled by its market-leading capabilities in AI, cloud, and data, combined with its deep industry expertise and partner ecosystem.,
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
pune, maharashtra
On-site
Suzlon Energy is a leader in the renewable wind energy segment with a strong presence in the industry for the past 3 decades. The company has demonstrated exceptional performance in FY 24-25 and has a promising outlook for the next 5 years with a robust order book. To support this growth trajectory, we are seeking a highly skilled HR professional to collaborate with the Top Management in driving key HR initiatives. This position is based at the Head Office in Hadapsar, Pune. As the HR professional, your responsibilities will include working closely with the top management on strategic initiatives related to Talent Management, Learning & Development, Coaching & Mentoring, Performance Management, and Total Rewards. You will be instrumental in implementing HR interventions tailored to the specific needs of the 3 business verticals - Projects, Services, and Manufacturing. Acting as a liaison between the top management and various functions, you will ensure the alignment of HR strategies with the overall business vision. In this role, you will collaborate with leadership to enhance business outcomes, track budgets, and review performance metrics. Additionally, you will be involved in the long-term HR planning process spanning 1-3-5 years. Embracing the digital transformation journey, you will drive the adoption of technology from an HR perspective and identify opportunities for innovation and creativity within the HR domain. Furthermore, you will provide support to the top management in people review matters, engaging with relevant stakeholders to drive meaningful discussions. The ideal candidate for this position must possess a full-time MBA from a Tier 1 institute. Additionally, a background in Electrical, Mechanical, Production, or Energy engineering is preferred, reflecting the technical nature of the renewable energy sector.,
Posted 2 weeks ago
1.0 - 6.0 years
0 Lacs
maharashtra
On-site
As the Training Coordinator, your main responsibility will be to initiate the Training Needs Identification process annually following the Central Manufacturing Academy guidelines and gathering TNI#s from employees. You will be in charge of preparing and releasing the Annual/Monthly Calendar, as well as coordinating the overall delivery of classroom programs at the Learning Center according to the Event Calendar. Your duties will also include maintaining records of attendance, feedback forms, and the infrastructure at the Learning Center. Furthermore, you will be required to manage the coordination of apprentices" engagement, training, and related documentation/MIS, along with organizing Rewards & Recognition Programs like Teacher Day/Faculty felicitation. You will need to collaborate on the development of site and plant-specific learning content, coordinate audits of Learning Center activities with visiting auditors, and explore ways to enhance the Learning Center experience by incorporating new technology. Additionally, you will be responsible for preparing monthly and yearly highlights for the Learning Center. For this role, you should possess an Engineering degree or Diploma in Engineering and have 1-2 years of experience in a large Hydrocarbon Industry if you hold an Engineering degree, or 4-6 years of experience in a similar industry if you have a Diploma in Engineering. Proficiency in computer usage and learning-related systems such as SAP, data collection, and documentation is essential. Your success in this position will depend on your excellent interpersonal skills, as you will regularly liaise with mentors and faculty to arrange faculty/TNI#s, seek training nominations, and ensure effective training programs. Having a strong Customer Value orientation and an Ownership mindset is crucial to minimize training program cancellations, deliver training as per TNI/Curriculum, and ensure the effectiveness of the training imparted.,
Posted 2 weeks ago
15.0 - 19.0 years
0 Lacs
karnataka
On-site
The purpose at Prudential is to be partners for every life and protectors for every future, creating a culture where diversity is celebrated and inclusion is assured for all individuals including our people, customers, and partners. We provide a platform for our people to excel, make a meaningful impact on the business, and support their career ambitions, making Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are dedicated to making Indians healthier while bridging the health protection gap. As a Zero to One team, we are embarking on a greenfield health insurance deployment in India, focusing on building customer-centric journeys to offer a unique and personalized experience. To support us in this mission, we are seeking a talented individual for the role of Head of Distribution - Banca and CA Partnerships. As the Head of Distribution for Banca and CA partnerships, your responsibilities will include: - Developing partnership strategies and business plans aligned with the overall PHI distribution strategy, focusing on channels such as Banca and CA (e.g., NBFCs). - Re-imagining traditional partnership distribution channels to enhance partner/customer experience, optimize acquisition costs, and increase conversions and penetration. - Identifying and evaluating partnership opportunities in collaboration with relevant teams within the organization. - Designing commercial arrangements to incentivize desired behaviors for sustainable win-win outcomes for both Prudential and partners. - Setting up partnerships across various entities and collaborating with tech, experience, and product teams to create suitable customer and distributor propositions. - Achieving sales plans for new customer acquisition, retention, business mix, and revenue targets. - Working closely with partners and internal teams to understand customer needs and develop appropriate solutions and customer journeys. - Implementing incentive programs for partner staff and FSCs, maintaining relationships with existing partners, and fostering growth of partnerships. - Leveraging technology for partnership onboarding, management, and improving customer experience. - Recruiting, training, and leading a high-performing team while aligning with key stakeholders in product, technology, and operations. - Ensuring day-to-day operations efficiency and compliance with industry regulations and monitoring key performance indicators for the partnership channel. - Evaluating and onboarding new partnerships to tap into new customer segments and products. The ideal candidate should have: - Over 15 years of experience in driving partnerships within the insurance industry. - Proven success in setting up and managing large-scale partnerships with banks or NBFCs. - Strong knowledge of insurance operations, regulations, and market trends. - Excellent leadership, communication, and interpersonal skills. - Any Bachelor's degree; MBA or industry certifications are a plus. - IRDA certification. If you are passionate about consumer behavior, enjoy collaboration, have experience in building processes, are enthusiastic about leveraging digital tools, and thrive in a culture of transparency and accountability, this role may be the perfect fit for you. Location: Mumbai/Bengaluru,
Posted 3 weeks ago
6.0 - 8.0 years
12 - 18 Lacs
Kanpur
Work from Office
Job Title: Enterprise Development Expert Service Line: Government & Public Sector Sub-service line: IIDA Location: Kanpur, on-site, no work from home Position Overview We are seeking a dynamic and experienced Enterprise Development Expert to lead and support initiatives aimed at strengthening enterprise ecosystems, particularly in the MSME sector. The ideal candidate will bring a strong background in working with government agencies and implementing business development strategies, marketing linkages, and technology adoption programs. Key Responsibilities Design and implement enterprise development strategies focused on MSMEs and local businesses. Facilitate business and marketing linkages between enterprises and relevant stakeholders. Promote technology adoption and innovation among small and medium enterprises. Conduct capacity-building programs, training workshops, and mentoring sessions. Collaborate with Central/State Government departments, public agencies, and industry bodies. Monitor and evaluate the impact of enterprise development interventions. Prepare reports, case studies, and documentation for knowledge sharing and policy input. Qualifications & Experience Education : Postgraduate degree or equivalent from a recognized institute in Business Administration, Economics, Development Studies, or related fields. Experience : Minimum 6 years of professional experience working with Central/State Governments or public agencies. At least 3 years of hands-on experience in establishing business/marketing linkages, technology adoption, and capacity-building initiatives. Preferred: Minimum 1 year of experience in the MSME domain . Skills & Competencies Strong understanding of enterprise ecosystems and MSME challenges. Proven ability to build partnerships and engage stakeholders. Excellent communication, facilitation, and report-writing skills. Familiarity with government schemes, policies, and development programs. Ability to work independently and manage multiple projects simultaneously.
Posted 3 weeks ago
2.0 - 7.0 years
5 - 15 Lacs
Bengaluru
Work from Office
Key Responsibilities: Evangelism Strategy & Execution Design and implement evangelism programs aligned with business goals and market challenges. Deliver depth trainings to partners and sales teams to enhance product knowledge and selling capabilities. Conduct breadth trainings for end users to increase product adoption and awareness. Lead focused campaigns to deliver targeted messaging to specific audiences across digital and physical platforms. Training & Enablement Design, develop, and deliver training content (L100L300) in both virtual and in-person formats. Create and maintain facilitator guides, course outlines, and performance support materials. Conduct pilot sessions, gather feedback, and iterate for continuous improvement. Market Engagement & Influence Act as a product ambassador at events, webinars, and conferences. Collaborate with regional and global teams to cascade information and gather market insights. Influence customer perception by delivering compelling elevator pitches, demos, and storytelling. Measurement & Optimization Evaluate training effectiveness using performance metrics and feedback tools. Maintain a training dashboard and course maintenance plan. Provide insights to product, marketing, and sales teams based on field feedback and campaign outcomes. Required Skills & Qualifications: Bachelor’s degree in Business, Marketing, Technology, or a related field. 5+ years of experience in product evangelism, training, presales, or solution consulting. Strong understanding of cloud platforms, enterprise applications, and digital ecosystems. Experience with instructional design and training delivery methodologies. Excellent communication, presentation, and storytelling skills. Proficiency in digital collaboration tools and content creation platforms. Ability to translate complex technical features into customer-centric value propositions. Willingness to travel for in-person training and events. Preferred Qualifications: Professional certifications in Microsoft cloud platforms. Experience in delivering training or enablement programs across multiple geographies. Exposure to verticals such as Retail, BFSI, Manufacturing, Logistics, or Professional Services. Familiarity with data platforms, integration tools, and user experience frameworks. Experience working in high-compliance environments (e.g., ISO, CMMI-certified organizations). Recognition or participation in industry forums, communities, or partner programs.
Posted 1 month ago
4.0 - 6.0 years
6 - 8 Lacs
Bengaluru
Hybrid
Your day at NTT DATA The Digital Transformation Enablement Specialist is responsible for the assessment, readiness evaluation, strategic transformation plan design, and tactical execution and implementation of NTT's complex digital technologies to improve employee and customer experiences, operational efficiency and productivity. This role specialises in applying the potential of digital technologies and user experience design principles to bring improvements to the organisation's digital roadmap. This role monitors competitive trends, understands consumer/client needs and applies trends and changes in digital transformation supporting a broad range of stakeholders. What youll be doing Key Roles and Responsibilities: Collaborates with senior management/leadership to understand the organisations digital transformation goals and drive towards enablement of such. Creates adoption plans for new digital technologies, outlining the steps for successful implementation and integration. Designs and delivers training programmes, workshops, and resources to educate stakeholders about the benefits and usage of digital tools. Maintains a holistic position to ensure full objectivity and impartiality whilst maintaining the Digital Office strategic direction for Corporate IT. Drives optimisation and lowers the cost of services through centralisation, digitalisation, optimisation, and centralisation. Works closely with cross-functional teams, including IT, departments, and project teams, to ensure alignment and collaboration on digital initiatives. Develops change management strategies to address potential resistance, engage stakeholders, and ensure a smooth transition to digital solutions. Designs, plans and implements technical solutions in the end user device space. Provides ongoing support to users as they navigate and utilise digital tools, addressing questions, issues, and concerns. Takes technical ownership of the designed solutions and assists in handing over the daily support and knowledge to the support organisations. Identifies opportunities for process optimisation through the application of digital technologies, working with teams to streamline workflows. Maintains and improves programmes to foster a culture of driving quality improvement based off the analysis of employee survey feedback to drive improved employee satisfaction in conjunction with EICS performance management and Information Technology. Leverages data to measure the effectiveness of digital transformation initiatives, identify areas for improvement, and drive informed decisions. Tracks and reports on the progress of digital transformation initiatives, highlighting successes and areas for further development. Develops and maintains Corporate IT service excellence strategy by driving the service delivery, governance, and performance management maturity through establish frameworks methodologies and tools. Drives innovation by researching and investigating emerging infrastructure technologies and the best practices associated. Manages the proof of concept (POC) initiatives. Stays updated with emerging digital trends, tools, and best practices, and assess their potential relevance to the organisation. Knowledge, Skills and Attributes: Seasoned, experienced professional; has complete knowledge and understanding of area of specialisation Uses evaluation, judgment, and interpretation to select right course of action Strong understanding of digital technologies, including cloud computing, data analytics, automation, and collaboration tools Knowledge and understanding of IT industry environment and business needs Strong relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders Analytical mindset with the ability to leverage data for decision-making and continuous improvement Excellent communication skills to convey complex digital concepts to technical and non-technical audiences Ability to share and communicate ideas clearly, both orally and in writing, to executive staff, business sponsors, and technical resources in clear concise language Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations Problem-solving skills to address challenges and roadblocks in the adoption of digital technologies Ability to understand new issues quickly and make wise decisions Ability to work under pressure, plan personal workload effectively Strong interpersonal skills to build relationships and collaborate effectively with cross-functional teams Good conceptual insight and ability to think strategically Ability to establish and manage processes and practices through collaboration and the understanding of business Ability to manage urgent and complex tasks Expert knowledge on multi-technology software, operating systems and infrastructure design best practices in a variety of hardware platforms including mainframes, distributed platforms, desktops, and mobile devices Strong knowledge of End user device management platforms Ability to develop and deliver engaging training materials, workshops, and resources Change management expertise, including the ability to manage resistance and promote user engagement Organisational skills to manage multiple initiatives and priorities concurrently Adaptability to evolving technologies and organisational needs Passion for driving innovation and helping teams embrace digital transformation Academic Qualifications and Certifications: Bachelors degree or equivalent in Information Technology, Business, or a related field Certifications in relevant areas, such as Project Management Professional (PMP) or Certified Digital Transformation Professional (CDTP), are advantageous ITIL Foundation (minimum) or higher SIAM Service Integration and Management Foundation would be advantageous Required Experience: Seasoned proven experience in a similar role within a global Information Technology organisation Seasoned proven experience in facilitating digital transformation initiatives, technology adoption, or change management within an Information Technology environment
Posted 1 month ago
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