Worxpertise Group

Job Title : Customer Support Executive – Email Process (NBFC) Job Description: We are looking for a detail-oriented and customer-focused individual to handle email-based queries for our NBFC operations. The role involves resolving customer concerns related to loans, ensuring customer satisfactione, and contributing to customer retention. Basic Excel knowledge is required for maintaining and updating records. Key Responsibilities: Respond to customer queries and concerns via email in a timely and professional manner. Provide accurate information related to loan products and processes. Address and resolve issues to ensure customer satisfaction and retention. Maintain records and prepare reports using basic Excel functions. Requirement s: Good written communication skills. Prior experience in a customer support/email process preferred. Basic proficiency in MS Excel. Customer-centric approach and problem-solving attitude . Show more Show less

Job Summary: We are seeking a detail-oriented Customer Service Representative to efficiently manage inquiries, support requests, and service tickets. The ideal candidate will be responsible for responding to customer calls, emails, and tickets, ensuring timely resolutions, and maintaining a high level of service excellence. Key Responsibilities: Handle customer inquiries via phone, email, and service tickets related to operations. Resolve customer issues by providing accurate information and troubleshooting solutions. Log and track service tickets in the designated system, ensuring timely follow-ups and resolutions. Coordinate with internal teams to escalate and resolve issues. Ensure compliance with company policies and regulatory guidelines. Maintain records of customer interactions and service outcomes. Deliver exceptional customer service by building positive relationships with clients. Knowledge and Process- Continually learn, implement, and improve skillsets to improve productivity, efficiency, customer satisfaction. Escalation- Know when to escalate complex issues to appropriate personnel for resolution. Eligibility: Fresher / Experienced 2-3 years. Previous experience in customer service or help desk support. Good communication skills (verbal and written). Knowledge in MS-Office. Strong problem-solving abilities and attention to detail. Patience, empathy, and professionalism in handling customer concerns. Show more Show less

About the Role: Join us as an Inside Sales Expert to connect with customers, recommend premium products, and close sales! What You’ll Do: Recommend high-value products tailored to customer needs. Engage in active listening and quick follow-ups. Handle multiple leads effectively. What You’ll Bring: Fluency in Hindi & English. A sales-driven attitude with attention to detail. CRM knowledge is a bonus! Requirements: Minimum 6+ months in sales of premium products. 6-day week, work from office role. Perk: High earning potential - Competitive pay + Incentives! Show more Show less

Role Profile : Need to work as a team manager Maintaining regulatory compliances of TAT, Validations, communication, monthly & regular reporting. Deliveries and implementing ways to improve process, product and technology & team skillsets improvement used in the processes. Liaison with various internal teams to develop, test and deliver data assets for product usage & business use cases for various clients, both internal and external, as per requirements. Understand existing systems in place for data quality and identify loopholes to be fixed. Propose and implement robust processes to control and improve data quality. Work with team to understand the challenges being faced and fill the gaps by leveraging functional and industry knowledge. Skills: Industry knowledge of credit bureaus/banking/financial services is a must have. Proficient in working on data discrepancies in credit/lending industry with a working knowledge of credit products & bureaus data usage. Must have good understanding of lending products and behavior with good hold on financial terminologies. Passion and energy for understanding real time business problems and addressing them by leveraging industry knowledge or building expertise on solutions by research and learning. Qualifications : Masters degree on statistics or finance is preferred. Excellent analytical ability and communication skills. Experience : Must have at least 8-12 years of experience working and improvising (Data Operation processes -ETL) products). Others: Need to work at client location Pune- Balewadi Show more Show less

Company Description Worxpertise is a provider of business process services, solutions, and technologies aimed at enhancing business performance. We cater to both Small to Medium Scale Enterprises (MSME) and Large/Global Enterprises, offering specialized services such as Sales/Demand Seasonality Spike Management, Speech-to-Text Conversion, and High Volume Order Processing. Our focus is on maximizing Customer Lifetime Value (CLV) by increasing customer loyalty through consistent superior customer experiences. Our comprehensive portfolio spans critical Front, Mid, and Back-office processes to enable sustained business growth and market demand management. Role Description This is a full-time, on-site role for an Inside Sales Specialist located in Gurugram. The Inside Sales Specialist will be responsible for generating sales leads, managing existing client relationships, and identifying new business opportunities. Daily tasks involve cold calling, emailing prospective clients, conducting follow-up communications, and maintaining a detailed CRM database. This role will also include preparing and delivering proposals and presentations to potential clients and collaborating with the sales team to develop sales strategies. Qualifications Proven experience in Inside Sales, Lead Generation, and Client Relationship Management Excellent communication and presentation skills Strong ability to identify and pursue new business opportunities Proficiency in CRM software and Microsoft Office Suite Ability to work independently and as part of a team Bachelor's degree in Business, Marketing, or related field Experience in the business process services or related industry is a plus Show more Show less

About the Role: Join us as an Inside Sales Expert to connect with customers, recommend premium products, and close sales! What You’ll Do: Recommend high-value products tailored to customer needs. Engage in active listening and quick follow-ups. Handle multiple leads effectively. What You’ll Bring: Fluency in Hindi & English. A sales-driven attitude with attention to detail. CRM knowledge is a bonus! Requirements: Minimum 6+ months in sales of premium products. 6-day week, work from office role. Compensation: Up to ₹3 LPA (Annual CTC)

Join us as an Inside Sales Expert to connect with customers, recommend premium products, and close sales! As an Inside Sales Expert, your responsibilities will include recommending high-value products tailored to customer needs, engaging in active listening and quick follow-ups, as well as handling multiple leads effectively. You should bring fluency in Hindi & English, a sales-driven attitude with attention to detail, and CRM knowledge would be a bonus. The ideal candidate should have a minimum of 6+ months of experience in sales of premium products. This is a 6-day week, work from office role with compensation of up to 3 LPA (Annual CTC).,

Company Description Worxpertise is a provider of business process services, solutions, and technologies focused on enabling businesses to excel. We target both small to medium scale enterprises (MSME) needing sustained growth solutions and large/global enterprises with niche services like Sales/Demand Seasonality Spike Management. Our expertise lies in maximizing Customer Lifetime Value (CLV) by consistently delivering superior customer experiences which enhance customer retention, increase wallet share, and reduce customer acquisition costs. Our service portfolio spans critical front, mid, and back office processes to ensure comprehensive business support. Role Description This is a full-time, on-site role for a Human Resources Intern located in Gurugram. The Human Resources Intern will assist with daily HR operations including recruitment, onboarding, employee record maintenance, and other administrative tasks. They will support the HR team in organizing events, handling employee queries, assisting with performance management processes, and conducting research and data analysis related to HR functions. Qualifications Recruitment, Onboarding, and Employee Record Maintenance skills Support in Event Organization and Handling Employee Queries Research and Data Analysis related to HR functions Excellent communication and interpersonal skills Detail-oriented with strong organizational skills Ability to work collaboratively in a team environment Proficiency in MS Office applications (Excel, Word, PowerPoint) Currently pursuing or recently completed a degree in Human Resources, Business Administration, or related field Prior internship or experience in HR is a plus Show more Show less