Customer Service Representative

Job Summary: We are seeking a detail-oriented Customer Service Representative to efficiently manage inquiries, support requests, and service tickets. The ideal candidate will be responsible for responding to customer calls, emails, and tickets, ensuring timely resolutions, and maintaining a high level of service excellence. Key Responsibilities: Handle customer inquiries via phone, email, and service tickets related to operations. Resolve customer issues by providing accurate information and troubleshooting solutions. Log and track service tickets in the designated system, ensuring timely follow-ups and resolutions. Coordinate with internal teams to escalate and resolve issues. Ensure compliance with company policies and regulatory guidelines. Maintain records of customer interactions and service outcomes. Deliver exceptional customer service by building positive relationships with clients. Knowledge and Process- Continually learn, implement, and improve skillsets to improve productivity, efficiency, customer satisfaction. Escalation- Know when to escalate complex issues to appropriate personnel for resolution. Eligibility: Fresher / Experienced 2-3 years. Previous experience in customer service or help desk support. Good communication skills (verbal and written). Knowledge in MS-Office. Strong problem-solving abilities and attention to detail. Patience, empathy, and professionalism in handling customer concerns. Show more Show less