Home
Jobs
Companies
Resume

Customer Service Representative

2 - 3 years

0 Lacs

Pune, Maharashtra, India

Posted:1 day ago| Platform: Linkedin logo

Apply Now

Skills Required

service support resolve troubleshooting compliance efficiency communication empathy

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary: We are seeking a detail-oriented Customer Service Representative to efficiently manage inquiries, support requests, and service tickets. The ideal candidate will be responsible for responding to customer calls, emails, and tickets, ensuring timely resolutions, and maintaining a high level of service excellence. Key Responsibilities: Handle customer inquiries via phone, email, and service tickets related to operations. Resolve customer issues by providing accurate information and troubleshooting solutions. Log and track service tickets in the designated system, ensuring timely follow-ups and resolutions. Coordinate with internal teams to escalate and resolve issues. Ensure compliance with company policies and regulatory guidelines. Maintain records of customer interactions and service outcomes. Deliver exceptional customer service by building positive relationships with clients. Knowledge and Process- Continually learn, implement, and improve skillsets to improve productivity, efficiency, customer satisfaction. Escalation- Know when to escalate complex issues to appropriate personnel for resolution. Eligibility: Fresher / Experienced 2-3 years. Previous experience in customer service or help desk support. Good communication skills (verbal and written). Knowledge in MS-Office. Strong problem-solving abilities and attention to detail. Patience, empathy, and professionalism in handling customer concerns. Show more Show less

More Jobs at Worxpertise Group

Customer Service Representative - Email

Noida, Uttar Pradesh, India

Experience: Not specified

|

Salary: Not disclosed

Customer Service Representative

Pune, Maharashtra, India

2.0 - 3.0 yrs
|

Salary: Not disclosed

Inside Sales Expert – Premium Consumer Products

Gurugram, Haryana, India

Experience: Not specified

|

Salary: Not disclosed

Mock Interview

Boost Confidence & Sharpen Skills

Start Service Interview Now
Worxpertise Group

1 Jobs

RecommendedJobs for You

Customer Service Representative

 Khannba Enterprises

Bengaluru

Khannba Enterprises logo

Customer Service Representative

 Oliver Tech Management

Thiruvananthapuram

Customer Service Representative

 Dazonn Technologies Private Limited

Panchkula

Customer Service Representative

 open mind services

Gurgaon

Customer Service Representative

 Knight learning solutions

India

Customer Service Representative

 Infosec Ventures

Gurgaon

Customer Service Representative

 iEZ Shipping

Amritsar

Customer Service Representative

 Geetham Veg

India

Customer Service Representative

 True Solutions

Ahmedabad

Customer Service Representative

 Sanneet Computers

Mumbai

Sanneet Computers logo