Customer Service Representative

Healthcare Customer Support – Voice Process | Optum

Location: Gurugram
Job Type: Full-time
Experience Level: 1+ year or Fresher
Shift: Rotational shifts (including night shifts)

About the Role

We are hiring Healthcare Customer Support Associates to join our Optum team. This role involves assisting U.S. healthcare customers with queries related to claims, benefits, eligibility, billing, and service issues through voice support. If you have strong communication skills and prior voice process experience, this is a great opportunity to grow your career in the healthcare domain.

Key Responsibilities

• Handle inbound/outbound calls from U.S. healthcare customers.
• Resolve queries related to claims, insurance policies, benefits, and billing.
• Provide accurate information while ensuring compliance with HIPAA and company guidelines.
• Maintain high levels of customer satisfaction and first-call resolution.
• Document customer interactions in the system accurately.
• Work collaboratively with peers and supervisors to meet performance targets (AHT, Quality, CSAT).

Eligibility Criteria

• Education: UG / Graduate / B.Tech (any stream).
• Experience: Minimum 1 year of Voice Process experience.
• Skills:
• Excellent spoken and written English communication.
• Strong problem-solving skills.
• Ability to work in a fast-paced, high-volume environment.
• Flexibility to work in rotational shifts (including night shifts).

Please send us your CV at - 8800563774

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹50,000.00 per month

Work Location: In person