Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role Senior Manager – Training
We are looking for a Training profession profile, who can handle training programs for our processes.
Responsibilities
1. Strategic Leadership in Training and Knowledge Management
- Develop and execute comprehensive training and KM strategies aligned with organizational goals and growth objectives.
- Drive innovation in training methodologies, knowledge-sharing systems, and competency-building frameworks.
- Design metrics and KPIs to evaluate the impact of training and KM initiatives, ensuring continuous improvement.
- Build a sustainable culture of knowledge-sharing and employee empowerment through strategic interventions.
2. Stakeholder Management
- Collaborate with senior leadership, HR, and departmental heads to identify knowledge and training needs.
- Facilitate cross-functional alignment of KM strategies to ensure maximum organizational impact.
- Act as the primary point of contact for stakeholders to communicate training and knowledge management priorities.
- Manage stakeholders across different accounts and industries.
3. Client Relationship Management
- Engage with clients to understand their training and knowledge-sharing requirements.
- Build and nurture long-term relationships with clients to ensure satisfaction and alignment of KM solutions with business outcomes.
- Represent the organization in client meetings and discussions related to training and KM deliverables.
4. Training and Knowledge Management
- Lead the development and execution of onboarding programs that enable quick and effective new hire integration.
- Partner with HR to ensure alignment of onboarding content with role-specific and organizational requirements.
- Continuously evaluate and refine onboarding programs to enhance employee retention and engagement.
- Implement back-up plans and readiness programs to maintain business continuity during transitions.
- Design and lead periodic assessments framework to identify knowledge gaps and training needs.
- Collaborate with teams to design customized TNI-based training interventions based on data-driven insights.
- Promote a culture of continuous learning and upskilling through targeted initiatives.
- Oversee the creation, governance, and maintenance of Standard Operating Procedures (SOPs).
- Ensure documentation remains accurate, accessible, and relevant to evolving business needs.
- Promote best practices for SOP usage across teams to improve efficiency and compliance.
- Identify and cultivate internal trainers and Subject Matter Experts (SMEs) to strengthen the knowledge base.
- Design certification programs to enhance trainers' and SMEs’ capabilities and credibility.
- Support and facilitate strategy to develop skills and competency in Domain Training in Finance and Accounting.
Qualifications we seek in you!
Minimum Qualifications
- Bachelor’s degree in Business, Human Resources, Organizational Development, or a related field.
- A Master’s degree is preferred.
Why join Genpact?
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
