Senior Manager - Training

5 - 9 years

6 - 10 Lacs

Posted:23 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Key Responsibilities:
  • Develop comprehensive training programs and materials tailored to various roles within the Healthcare RCM process, including billing, cash posting, credit balance and AR Follow up.
  • Collaborate with subject matter experts (SMEs) to gather and validate training content, ensuring accuracy and relevance to current industry standards and regulatory requirements.
  • Implement and manage training schedules, ensuring timely delivery of programs to new hires and ongoing training for existing staff.
  • Conduct training sessions using a variety of formats, such as classroom instruction, webinars, e-learning modules, and workshops, adapting methods to meet the diverse learning styles of employees.
  • Assess training effectiveness through evaluations, feedback mechanisms, and performance metrics, making continuous improvements to enhance learning outcomes.
  • Serve as a mentor and coach to training staff, providing guidance on instructional techniques, content development, and delivery methodologies.
  • Stay updated on industry trends, changes in regulations, and advancements in healthcare technology that impact the RCM process, integrating new knowledge into training programs.
  • Collaborate with HR, operational leaders and quality POCs to identify training needs, succession planning opportunities, and career development paths within the organization.
  • Maintain training records and documentation in compliance with organizational policies and regulatory requirements.
  • Onboarding new clients and ensuing all training related activities like Training SOP, Certification Process, Process Map etc are closed as per timeline
  • In-depth (at proficiency level) understanding of Billing, cash posting, credit balance and AR Follow ups
Skills Required:
  • Training and Development Skills: Training Program Design, Training Delivery, Curriculum Development, Assessment and Evaluation, Coaching and Feedback, Question bank creation
  • Leadership and Management Skills: Team Leadership, Delegation, Conflict resolution, Decision making & Time management.
  • Communication Skills: Effective Communication, Active Listening,
  • Analytical and Problem-Solving Skills: Data Analysis, Project Management, Conflict management
  • Technology Skills: Familiarity with training applications, learning management systems (LMS), MS Office (Excel, Work, PowerPoint) and other relevant technology tools
  • Project Management: Project Planning & resource allocation
  • Understanding of healthcare billing practices: Strong understanding of healthcare billing practices, revenue cycle workflows, and regulatory compliance (e.g., HIPAA, Medicare/Medicaid guidelines).
  • Transition of new process: Need to be aware of new process transition and should be able to onboard new client
  • Content development: Proven experience in designing and delivering effective training programs using instructional design methodologies. Need to be familiar with application like Articulate, Storyboarding, captivate and Go-Animate

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R1 RCM

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