Senior Manager - Training

Qualification

Key Responsibilities

Strategic Training Leadership

• Develop and implement a comprehensive training and capability development strategy aligned with business objectives and client expectations.
• Partner with operation leaders to forecast future skill requirements and design proactive learning solutions.
• Define and monitor training governance frameworks ensuring consistency in delivery and evaluation across programs.

Program Design and Implementation

• Oversee design development and delivery of training programs for new hires ongoing operations leadership development and functional upskilling
• Introduce modern learning methods blended virtual digital and experiential to drive engagement and retention
• Evaluate training effectiveness using analytics and data driven insights to refine content delivery methods and trainer performance

Team Leadership and Capability Building

• Lead and mentor a team of Training Managers Trainers and Subject Matter Experts across multiple processes
• Establish a continuous improvement culture by encouraging innovation experimentation and sharing of best practices within the training team
• Ensure succession readiness within the training function by developing internal talent pipelines

Stakeholder Management

• Collaborate with Operations Quality and HR to align training interventions with business performance metrics such as accuracy quality productivity and customer satisfaction
• Engage with senior leadership to present training insights plans and outcomes and incorporate feedback into strategy refinement
• Partner with external training vendors and technology partners for specialized or large scale programs

Governance and Compliance

• Establish a centralized learning management system or equivalent repository for tracking certification and compliance reporting
• Ensure training records evaluation reports and certifications are maintained accurately and in compliance with audit requirements
• Conduct quarterly curriculum reviews and content refresh cycles to keep materials updated and relevant