R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.
Key Responsibilities
- Develop comprehensive training programs and materials tailored to various roles within the Healthcare RCM process, including billing, cash posting, credit balance and AR Follow up.
- Collaborate with subject matter experts (SMEs) to gather and validate training content, ensuring accuracy and relevance to current industry standards and regulatory requirements.
- Implement and manage training schedules, ensuring timely delivery of programs to new hires and ongoing training for existing staff.
- Conduct training sessions using a variety of formats, such as classroom instruction, webinars, e-learning modules, and workshops, adapting methods to meet the diverse learning styles of employees.
- Assess training effectiveness through evaluations, feedback mechanisms, and performance metrics, making continuous improvements to enhance learning outcomes.
- Serve as a mentor and coach to training staff, providing guidance on instructional techniques, content development, and delivery methodologies.
- Stay updated on industry trends, changes in regulations, and advancements in healthcare technology that impact the RCM process, integrating new knowledge into training programs.
- Collaborate with HR, operational leaders and quality POC’s to identify training needs, succession planning opportunities, and career development paths within the organization.
- Maintain training records and documentation in compliance with organizational policies and regulatory requirements.
- Onboarding new clients and ensuing all training related activities like Training SOP, Certification Process, Process Map etc are closed as per timeline
- In-depth (at proficiency level) understanding of Billing, cash posting, credit balance and AR Follow ups
Skills Required
- Training and Development Skills: Training Program Design, Training Delivery, Curriculum Development, Assessment and Evaluation, Coaching and Feedback, Question bank creation
- Leadership and Management Skills: Team Leadership, Delegation, Conflict resolution, Decision making & Time management.
- Communication Skills: Effective Communication, Active Listening,
- Analytical and Problem-Solving Skills: Data Analysis, Project Management, Conflict management
- Technology Skills: Familiarity with training applications, learning management systems (LMS), MS Office (Excel, Work, PowerPoint) and other relevant technology tools
- Project Management: Project Planning & resource allocation
- Understanding of healthcare billing practices: Strong understanding of healthcare billing practices, revenue cycle workflows, and regulatory compliance (e.g., HIPAA, Medicare/Medicaid guidelines).
- Transition of new process: Need to be aware of new process transition and should be able to onboard new client
- Content development: Proven experience in designing and delivering effective training programs using instructional design methodologies. Need to be familiar with application like Articulate, Storyboarding, captivate and Go-Animate
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.comVisit us on Facebook
