Job
Description
Mercer is seeking candidates for the following position based in the Noida office This is a hybrid role that has a requirement of working at least three days a week in the office. Senior Manager - Insurance Operations - Grade E What can you expect? We are looking to hire a Sr. Manager - Insurance Operation for Health Asia Broking team. We are looking for candidate who will spearhead & ensure seamless transition of Health Asia Insurance Broking work activities. You will be responsible to manage the team and ensure operations Candence for ongoing administration. We will count on you for setting direction, communicating with senior leadership and teams, integrating and partnering with onshore management, creating execution framework and deliver strategic outcomes. He/she will partner with all stakeholders to ensure timely and high-quality delivery. Additionally, he/she will ensure that metrics are defined and monitored well. You will be responsible for running operations while meeting all SLAs and reporting the same to leadership in monthly business review meets. We will count on you for: Operations Management: Lead the team directly in managing day to day management of activities for operations Active participation in client meetings Manage Resource planning and control any variations in capacity plan Lead SLA analysis discussions for the teams Conducting detailed RCA of any E&O/escalation and ensuring strong mitigation plan Ensure team performance as per agreed standards (SLA) Drive the culture of First Time Right Drive process efficiency through automation, AHT rationalization, Team structuring etc. Stakeholder Management : Ensure effective/accurate reporting Managing client expectations Providing timely updates to management and onshore counterparts Ensure ongoing Client communications and reviews Driving a culture of strong partnership People: Cultivate a positive team culture that aligns with organizational values Motivate teams for better performance & recognize their efforts through driving right set of E&R Lead all performance management activities including supervision, goal setting, ongoing performance communication, employee engagement, development, review, and mentoring for the team Ensure One-O-Ones and meetings are held through internal audits Lead teams to carry out client delivery Manage resources effectively to meet team and project needs Career pathing and grooming of employees for next level Ensure effective Succession planning for the span Foster an inclusive environment that values diverse perspectives and backgrounds Promote work-life balance and support employee well-being Process: Be the subject matter expert on process domain Interact and value add in meetings with all stakeholders Ensure delivery as per agreed Service Level Agreement (SLA) and work within the set policies and guidelines Ensure all documents are updated as per requirements Lead and control process and cross training plans for optimal utilization of resources in span Project: Lead business projects and ensure LOB efficiency goals are met Lead Continuous Improvement initiatives in the group Knowledge Management : Contribute to effective Training Need exercise and Drive Domain training requirements in teams Ensure seamless Knowledge transfer What you need to have: Knowledge & Skills: Graduation / post-graduation in any stream Minimum of 12+ years’ experience in a large professional organization in in Insurance Operation / managing huge data sets that includes data reconciliation, enrolment processes, Policy Renewal for client employees including proration of benefits/ Insurance Billing Management etc. Excellent written & verbal communication skills Strong analytical skills Should have managed managers for 2-3 years Excellent command on Microsoft office (excel formulas, PowerPoint) Lead the planning and execution of operational transitions, ensuring alignment with organizational goals and timelines Develop and implement transition strategies that minimize disruption and maintain service quality. Analyze existing operational processes and identify areas for improvement during the transition. Develop and document new processes, workflows, and standard operating procedures to support the transition Implement change management strategies to support employees through the transition, addressing resistance and fostering a positive culture Proficient in handling difficult client situations Lead and derive strategic solutions to client needs Contribute in defining roles and responsibilities for Teams Exhibited Good knowledge of Quality tools like Six Sigma, Kaizen and LEAN through projects completed Hands-on with Project Management – Should have led strategic initiatives/projects Proven expertise on managing/led migrations and ability to set up new teams with reference to ops and people practices Excellent organization and time management skills including the ability to prioritize and adhere to timelines Excellent interpersonal skills and a commitment to provide excellent client services. Ability to lead others to take action What makes you stand out? Adaptable communicator, facilitator, influencer and problem solver High attention to detail Good relationship skills, Proven ability to work on own initiative as well as in a team Ability to multi-task and prioritize time effectively Why join our team? We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. R_305032 Show more Show less
