Senior Manager - Insurance Operations

Oliver Wyman

10 - 12 years

10 - 14 Lacs

mumbai

Posted:-1 days ago| Platform:

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Skills Required

insurance operations service level operational excellence process improvement underwriting analytical risk management continuous improvement operations recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Foster a collaborative team environment by promoting strong relationships and open communication between team members and colleagues in other countries, ensuring a cohesive and inclusive atmosphere across all locations.
Lead and mentor a team of Team Managers, ensuring they effectively oversee their respective teams of 15 colleagues each.
Play a key role in building and transitioning functional capabilities to the service center, ensuring that all colleagues are aligned with the organization s culture and services.
Identify and address knowledge gaps within teams, conducting regular training refreshers and evaluations to ensure retention of critical learnings.
Develop and implement strategies to maintain service level agreements (SLAs) while maintaining high-quality standards for all processes.
Partner with leaders in Operations and Underwriting to deliver consistent and high-quality work products and results.
Identify and adapt industry best practices and adapt them to meet our specific needs driving continuous improvement.
Analyze current processes to identify problem areas and develop preventive measures to enhance operational effectiveness.
Determine the most effective methods and channels to address various training needs across teams, ensuring alignment with organizational objectives.
Ensure adherence to performance metrics and compliance with training requirements, including conducting monthly evaluations and assessments.
Ensure that all statutory regulations and company procedures are followed to protect customers, colleagues, and the business interests of the company.
Maintain a clear understanding of regulatory requirements and proactively ensure compliance with the regulatory and risk framework.
Monitor and assess risks appropriately, recognizing the impact of actions on compliance and operational integrity.
Timely highlight process challenges and operational issues, facilitating effective communication between teams and senior leadership.
Provide regular updates on team performance, process improvements, and compliance status to senior management.

People Management/ Development

Lead the recruitment and selection process for team members, ensuring alignment with organizational values and culture. Serve as a mentor to new hires, facilitating their integration into the team.
Develop and implement training programs for Team Leaders and Operations Managers, focusing on leadership skills, operational excellence, and team dynamics. Provide ongoing coaching to enhance their capabilities and performance.
Conduct regular performance evaluations and provide constructive feedback to team leaders, fostering a culture of continuous improvement and accountability. Identify high-potential employees and create development plans to prepare them for future leadership roles.

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