Senior Lead Analyst

Function Description:

Global Merchant and Network Services (GMNS) is the Merchant Acquirer, Processor and Marketing partner for millions of merchants around the world who accept American Express Cards. This role sits within the reporting part of Global Coverage, Reporting, Insights and Merchant Experience group.

The Global Field Effectiveness & Enablement (GFEE) team supports Global Merchant & Network Services (GMNS) by being a sought-after partner to deliver frictionless value-added experience to meet changing Merchant and Partner needs, enabling Global Acceptance and drive future growth.

Responsibilities:

The position offers a unique opportunity for an individual to strengthen their ability across reporting, stakeholder engagement, and platform management within the GFEE team. The role will be responsible for the development and ongoing delivery of the Performance Reporting & Insights Suite, supporting Global Merchant & Network Services (GMNS) by providing business-specific insights and enabling strategic growth. It requires strong analytical and critical-thinking skills to synthesize complex data, deliver performance reporting, manage incentive calculations for GMNS sales colleagues, and oversee the effective management and enhancement of reporting and incentive platforms. Deliver comprehensive performance reporting and Insights to help the leadership team and individuals evaluate and drive business performance.

• Ensure strict adherence of control and compliance and related policies.
  
• Partner with functional leaders, Strategic Business Partners and senior leaders to remove friction points, ensure data integrity for reporting and insights to fulfill business requirements and enable actions.
  
• Understand complex operational systems and business intelligence tools.
  
• Platforms for developing efficient, insightful products and offerings for customers.
  
• Look for efficiencies through automation.
  
• Devise process improvement tools and methodologies that will ensure flawless delivery exceeding customer expectations.
  
• Evolve reporting to meet key business priorities, engage early on with stakeholders, gain buy in for implementing proposed solutions.
  
• Leverage best practices internally and bringing outside-in perspective to deliver best of breed reporting and insights.
  
• Good communication skills and ability to work with stakeholders across different geographical locations.
  

Critical Factors to Success (Outcome Driven):

Business Outcomes:

• Strong analytical skills and an innovative approach to solving both practical and theoretical problems and a tremendous will to win.
  
• Demonstrated ability to provide insight and accurate judgment in addressing and resolving business challenges and opportunities.
  
• Ability to interpret insights to derive strong requirements and prioritization based on data.
  
• Strong people relationship building, management and influencing skills.
  
• Exceptional verbal, written, and interpersonal communication skills.
  
• Engage with key stakeholders to drive initiatives to enhance sales experience.
  
• Automate and standardize reporting processes.
  

Leadership Outcomes:

• Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
  
• Lead an external perspective, challenge status quo and bring continuous innovation to our existing offerings.
  
• Demonstrate learning agility, make decisions quickly and with the highest level of integrity.
  
• Lead with a digital mindset and deliver the world’s best customer experiences every day.
   
  

Minimum Qualifications

Past Experience

Functional

• Understanding of merchant business process
  
• Exposure to new BI tools with strong coding knowledge
  
• Analytics & reporting domain experience

Technical

• Strong Python, SQL, BigQuery
  
• Adept at data visualization using Tableau/ Power BI
  
• Basic Statistical Knowledge: Hive/ML techniques
  
• Advanced data manipulation & automation skills
  

Preferred:

Platforms

• Big Data Platforms: Cornerstone, Google Cloud Platform (GCP)
  
• Visualization Platforms: Tableau, Power BI
  
• Advanced MS Office Suites (Word, Excel, PowerPoint, PowerApps)
  
• Amex Platform Knowledge: CS / LUMI
  

Behavioral

Enterprise Leadership Behaviors

• Set The Agenda:

  Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

• Bring Others with You:

  Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

• Do It the Right Way:

  Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities