Senior Human Resources Officer

Company Description

PDA E-Services Pvt Ltd, established in 2022, serves as the Global Capability Centre (GCC) for the Piccadilly Dental Alliance (PDA), a trusted dental healthcare organization based in the United States. With a mission to enable healthcare providers to focus on delivering exceptional patient care, PDA E-Services provides comprehensive operational and administrative support. The company has experienced significant growth, expanding its team and service functions and is strategically positioned to continue its journey of excellence. Based in India, PDA E-Services strives to be a leader in healthcare support services by delivering scalable solutions and fostering professional growth for its employees.

HR Manager

Key Responsibilities

• Develop, implement, and refine HR policies aligned with

  Indian labor laws and U.S. workplace standards

  (where applicable).
• Build and maintain documentation, SOPs, and HR records that support

  U.S. compliance audits

  and operational needs.
• Manage end-to-end onboarding and orientation for employees working in U.S.-based processes.
• Handle employee queries, conflict resolution, and grievance redressal in a professional manner.
• Lead employee engagement activities, retention planning, and culture-building initiatives.
• Drive performance evaluations, goal-setting, and employee development plans.
• Work closely with U.S. onshore teams to understand role requirements, skill gaps, and workforce planning needs.
• Support compensation benchmarking based on industry trends and U.S.-aligned role structures.
• Manage attendance, payroll coordination, shift structures, and leave administration.
• Stay updated on

  Indian labor compliance

  and work with leadership to understand and align with

  U.S. HR expectations

  , especially for audits, documentation, and process compliance.
• Conduct HR policy training, workplace professionalism training, and compliance-related sessions.
• Identify training needs and implement continuous learning initiatives.
• Stay informed on evolving

  U.S. healthcare HR standards

  and incorporate them into training and policy updates.
• Collaborate with U.S. teams to translate HR instructions into actionable steps for the India team.
• Support HR-related deliverables linked to

  U.S. dental compliance, OSHA-related documentation, HIPAA-aligned processes

  , and workforce audits.

Requirements

• Master’s degree in HR, Business Administration, or related field.

• Minimum 5 years of experience

  in HR management, preferably in healthcare/ITES/GCC/BPO environments.
• Strong understanding of

  Indian labor laws

  and compliance requirements.
• Prior exposure to (or strong willingness to learn)

  U.S. HR standards, healthcare compliance, or U.S. labor documentation

  .
• Excellent communication, interpersonal and conflict resolution skills.
• Experience in performance management systems, policy drafting, and HR compliance.
• Experience working with U.S. clients or U.S.-based HR processes.
• Familiarity with

  OSHA, HIPAA basics, U.S. employment documentation

  , or healthcare staffing is a plus.
• Comfort working with cross-cultural teams.
• Must be comfortable working in the U.S.

  -aligned shifts (evenings)

  .
• Must work

  on-site

  at our Pune office.

Why Join PDA E-Services?

• Opportunity to grow in

  global HR operations

  with U.S. exposure.
• Fast-growing healthcare GCC with long-term career advancement.
• Collaborative and people-first culture.
• Competitive compensation and benefits.
• Fixed weekends off (Saturday & Sunday).