Customer Service Representative

Job Description

🚨 We’re Hiring! 🚨 Customer Success Associate (Voice) – US Dental Process 📍 Location: Pune | Night Shift | Work from Office Are you passionate about delivering exceptional customer service and looking to grow your career in the healthcare domain? Join our fast-growing team as a Customer Success Associate, supporting a US-based dental process! ✨ What You’ll Do: 🔹 Manage inbound & outbound calls with patients across the U.S. 🔹 Schedule dental appointments and verify insurance details 🔹 Maintain accurate records in dental practice management software 🔹 Ensure HIPAA compliance while delivering empathetic, high-quality service 🔹 Collaborate with a dynamic team and meet performance goals 🧩 What We’re Looking For: ✅ Excellent communication skills in English ✅ Prior experience in US healthcare/dental voice process (preferred) ✅ Willingness to work night shifts (US time zone) ✅ Basic computer proficiency (MS Office) ✅ Detail-oriented and great at multitasking Location - Pune Show more Show less