Customer Service Representative

GIYSI is looking for a Customer Care Executive to handle customer queries via inbound calls, outbound calls, emails, WhatsApp and live chat. The candidate will be responsible for providing excellent customer service, resolving issues, and ensuring a smooth shopping experience.

✅ Key Responsibilities:

1. Inbound Support

• Handle incoming customer calls professionally
• Resolve queries related to:
• Orders & deliveries
• Product information (size, color, fabric, pricing)
• Returns, exchanges & refunds
• Maintain polite and helpful communication

2. Outbound Support

• Make follow-up calls
• Order confirmation
• Delivery updates
• Feedback & customer satisfaction
• Coordinate with customers for exchange/return processes

3. Email Support

• Respond to customer emails promptly
• Handle complaints, requests and escalations
• Maintain proper email etiquette and documentation

4. WhatsApp & Chat Support

• Reply to customer messages on WhatsApp and website chat
• Share order details, tracking links, product images & size guidance
• Ensure timely and accurate responses

5. Order & CRM Management

• Update customer interactions in CRM system
• Coordinate with warehouse & delivery partners
• Escalate unresolved issues to senior team when required

Required Skills & Qualifications:

• Graduate preferred
• Good communication skills in English & Hindi
• Basic computer knowledge
• Typing skills (chat/email support)
• Customer-friendly attitude & patience
• 1–3 years experience preferred.

****Interested candidate can share their resume or call @9599888800****

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person