Looking for telesales Candidate for banking sales Real estate sales process Banking sales and costumer service many more process Attractive salary Easy selection On time Salary
Requirements: Fresher can apply. Should have1 Year of experience in voice process. BothUnder Graduates/Graduate and Post Graduates can apply. Should have excellent communication skills. Should be Fluent in bothEnglish and Hindi. Job Details: Experience-25 K TH 25 CTC Work From Office Virtual Interview Immediate joiners preferable Day Shifts 6 days working, 1 day rotational off Work Location: Marathahalli, Bangalore. Candidate can apply from PAN INDIA - Accommodation - 14 Days (Relocation Bonus post joining)
Preferred candidate profile - Graduate candidate required excellent communication skills experience required (minimum 6 months) Perks and benefits - Salary upto 27K CTC Performance incentives 2400 Relocation bonus upto 10k 14 days accommodation Ticket fees PAN India cabs facility provided
Role & responsibilities Responsible for Customer's Issue premium English Domestic mode will be voice Meeting the basic scores & compliance Maintain the basic work hygiene Should be polite & Co-operatable Should be comfortable with 24*7 Shift Preferred candidate profile 100% Fluency required in English Candidates should be from Kolkata if not the relocation acceptable, with a rental agreement Should not have request for leave in 1st 3 months Candidate should keep their patience Candidates with minimum qualification of 10+2 with an excellent English communication skill KYC, Education, Address Prof required Perks and benefits 1 rotational week off per week Large Cafeteria PF, ESI/Mediclaim, Gratuity The Interview process will consist of the following rounds: 1. HR Round 2. Assessment Round 3. Operation Round
Role & responsibilities Responsible for Customer's Issue premium English Domestic mode will be voice Meeting the basic scores & compliance Maintain the basic work hygiene Should be polite & Co-operatable Should be comfortable with 24*7 Shift Preferred candidate profile 100% Fluency required in English Candidates should be from Kolkata if not the relocation acceptable, with a rental agreement Should not have request for leave in 1st 3 months Candidate should keep their patience Candidates with minimum qualification of 10+2 with an excellent English communication skill KYC, Education, Address Prof required Perks and benefits 2 rotational week offs per week Large Cafeteria PF, ESI/Mediclaim, Gratuity Pick/Drop Available during Odd hours only The Interview process will consist of the following rounds: 1. HR Round 2. Assessment Round 3. Operation Round
Generating leads via calls. Understand customer needs and promote products or service effectively. Meet and exceed targets and KPIs Handle customer inquiries and provide product information. Maintain accurate records of interactions in our CRM system. Preferred qualification: Graduate and under-graduate both can apply. Experience and fresher both can apply. Requirements: Strong communication and interpersonal skills. Ability to work in a fast - paced and target- driven environment. About the Process: 6 days working. proper day shifts. Sunday fixed off. Transportation will be offered. Perks and benefits: Competitive salary with performance-based incentives. Comprehensive Training and Ongoing development opportunities. Career advancement and growth within the company. Supportive and collaborative work environment. Exciting rewards to the BEST PERFORMER.
To oversee security operations across multiple locations or areas, ensuring that all security protocols, policies, and procedures are being followed. Outsourced Manpower Deployment as per Site Requirement - Ensure that adequate Security & BMS / SOC staff are deployed as per the site requirement and there are no security lapses leading to shortfall of manpower whatsoever (any concerns such as non-performance by vendor to be highlighted promptly). Training as per the defined in PSARA & its frequency to be imparted by vendor and proper records to be submitted by vendor along with proper cover letters & attendance sheet. Compliance documents such as Bio Data, Antecedent Report, Police Verification, Certificate, Aadhar Colour Copy, Affidavit (n case of Outstation candidates) to be filed as appropriate and kept ready for Audits. Daily/Regular Check of Attendance Records of 3rd Party staff and to have it maintained in a tracker such that monthly man-days reconciliation between us TP & Vendor is aligned. To ensure that all Material Movement both Inward & Outward happens only as per the defined process of the organisation and reconciliation of the assets that have not been received have to be shared over email for Records. Inventory Management of Visitor Pass, Temporary ID Badges, Exception Badges to be performed periodically Monthly & records to be retained. Authorisation Matrix to be created for Gate pass Movement along with Sample signatures such that Security team validates the same and followed by email process (No verbal approvals to be entertained). Monitor and review the effectiveness of security measures, adjusting strategies as necessary to mitigate risks and improve security coverage. Liason with Local Authorities such as Fire, Ambulance, Labour, Legal, Police etc as & when the situation demands. To have better knowledge on ISO & NBC Standards along with Project Knowledge of Safety & Security Systems. To coordinate with LL or SEZ Officers on a regular basis and to have better rapport with them. Ensure the proper functioning of security systems (e.g., CCTV, access control, alarms) across the area under management. To have a periodic review of the site operations with both vendor and Security Leadership team.
Job Summary: To organize and direct the resources of a Back office wider team/crew to ensure a high-quality, cost-effective account servicing facility is provided to all customers. To ensure that care and support is given to all colleagues and customers. FUNCTIONAL/ OPERATIONAL: Plan and control all available resources to ensure achievement of agreed service standards; facilitate continuous improvement and to maintain costs within agreed budgets. Manage, motivate, develop counsel, and appraise direct reports ensuring that their individual and collective performance and that of their teams meets the current and planned future needs of the business. Monitor the quality of service provided by the back-office team to ensure achievement of agreed service standards; regularly reviewing customer satisfaction and recommending / undertaking appropriate action to continually improve performance including regular coaching for TMs and advisers providing feedback and support. Monitor and manage operational performance, taking / initiating appropriate action to ensure continued achievement of agreed service standards, productivity, and availability; taking personal control where required in cases of severe disruption, e.g. system breakdown or major difficulty. Manage and resolution of major systems problems / IT faults / crises including the coordination of support from other parties until all issues have been satisfactorily resolved and service has been fully restored in a timely manner and with minimal customer impact. Contribute to the formulation of ideas and plans to enhance the overall provision / reliability of service identifying, recommending and initiating changes to systems / procedures to facilitate continuous improvement. To lead and set an example of the Groups Values day to day and in all interactions, promoting this behaviour and supporting TMs. To carry out regular check ins with TMs, observations to support and validate feedback ensuring change is implemented and embedded. Support TMs with wellness support and absence management including HR procedures. General Security: Adhering to Information Security Policies and Procedures of TP. Ensuring compliance to Information Security Policies and Procedures Understand and Comply with Information Security Policies. Specific security responsibility: Understand and Comply with Information Security Policies and Procedures and report all security incidents Protect information entrusted to you. Follow the information labelling and handling procedures based on the classification level of the asset Adhere to the Internet Code of Conduct, email usage policy and customer information and data security policy Comply with the Non-Disclosure Agreement . Competencies and Specific Skills Efficiency of planning Efficiency of crisis management / co-ordination Has a lead role and works well alone and as part of a team Achievement of agreed service standards Customer satisfaction. Measured through NPS and VOYC Motivation and efficiency of team Contribution to and efficiency of planning Effective resolution of difficult issues and problems Accuracy and volume of personal and teams work Quality of staff management and development Quality and success of continuous improvement initiatives Key Capabilities: Customer excellence Care and excellence Supports with development Communication and impact Managing relationships Decision making Coaching and feedback Delivering change and improvements Delivering results.
Description We are seeking a motivated and detail-oriented HR Recruiter with 1-6 years of experience to join our dynamic HR team. The ideal candidate will be responsible for managing the recruitment process from sourcing candidates to onboarding, ensuring a seamless experience for both candidates and hiring managers. This role requires strong communication skills, an understanding of the job market in India, and the ability to utilize various recruitment tools effectively. Responsibilities Develop and implement recruitment strategies to attract top talent. Screen resumes and conduct interviews to assess candidates qualifications and fit. Collaborate with hiring managers to understand their staffing needs and create job descriptions. Manage the end-to-end recruitment process, including scheduling interviews and providing feedback to candidates. Maintain and update candidate databases and recruitment metrics for reporting purposes. Stay updated on industry trends and best practices in recruitment and talent acquisition. Skills and Qualifications Bachelor's degree in Human Resources, Business Administration, or a related field. 1-6 years of experience in recruitment or talent acquisition, preferably in a corporate setting. Strong understanding of recruitment tools and platforms, such as Naukri, LinkedIn, or other job portals. Excellent communication and interpersonal skills to build relationships with candidates and hiring managers. Ability to assess candidates skills and cultural fit through effective interviewing techniques. Familiarity with HR software and Applicant Tracking Systems (ATS). Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) for reporting and documentation.
Role & responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Facilitate problem solving and collaboration. Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark. Keep the Managers/Leaders informed of task accomplishment, issues and status. Focus on accelerating teams performance. Understanding towards business/organization objectives. Willingness to add value to company's Culture, Mission and Vision
Job Summary: We are seeking a creative and detail-oriented Content Developer to join our team in a BPO environment. The ideal candidate will be responsible for creating, editing, and managing high-quality content that aligns with our business goals and engages our target audience. Key Responsibilities: Research industry-related topics and identify content gaps. Create compelling headlines and body copy for various media types. Produce well-researched content. Utilize best practices to enhance content visibility. Collaborate with the training team and clients. Follow an editorial calendar to ensure timely delivery of content. Repurpose content for different platforms, including static imagery and videos. Update Knowledge Portals as needed. Ensure compliance with latest updates in the process. Requirements: Excellent writing, editing, and proofreading skills. Proficiency in using content creation tools and software like E learning tools Articulate 360, Figma, Raise etc. Strong research skills and attention to detail. Ability to work collaboratively in a team environment. Preferred Skills: Experience in a BPO or similar fast-paced environment. Knowledge of HTML and web publishing.
We are seeking an experienced Talent Acquisition Manager to join our team and play a crucial role in attracting and retaining exceptional employees. In this position, you will be responsible for continuously seeking out top talent, developing a compelling employment brand, and fostering positive relationships with candidates and employees. To thrive as a Talent Acquisition Manager, you should have a proven track record in full-cycle recruiting and employment branding. Your ability to identify talented individuals and support their career growth within our organization is paramount. As the Talent Acquisition Manager, you will lead our efforts in talent acquisition, working closely with hiring managers and HR professionals to ensure a seamless recruitment process. Your expertise in sourcing strategies, candidate assessment, and employer branding will contribute to our success in attracting the best candidates for our company. Join our team and make a significant impact by bringing in top talent and building a strong, engaged workforce that drives our organizations success. Responsibilities Determine current staffing needs and produce forecasts Develop talent acquisition strategies and hiring plans Lead employment branding initiatives Perform sourcing to fill open positions and anticipate future needs Plan and conduct recruitment and selection processes (interviews, screening calls etc.) Take steps to ensure positive candidate experience Assist in employee retention and development Supervise recruiting personnel Organize and/or attend career fairs, assessment centers or other events Use metrics to create reports and identify areas of improvement Requirements and skills Proven experience as talent acquisition manager Experience in full-cycle recruiting, sourcing and employment branding Understanding of all selection methods and techniques Proficient in the use of social media and job boards Willingness to understand the duties and competencies of different roles Working knowledge of Applicant Tracking Systems (ATS) and databases Excellent communicator Well-organized A leader and strategic thinker.
Description We are looking for enthusiastic individuals to join our voice process team. This role is ideal for candidates fluent in Kannada, Tamil, or Malayalam, who are passionate about providing excellent customer service. As a voice process executive, you will be responsible for assisting customers over the phone and ensuring their queries are resolved efficiently. Responsibilities Handle incoming calls from customers and provide assistance in Kannada/Tamil/Malayalam. Resolve customer queries and complaints in a professional manner. Document all interactions with customers in the system accurately. Assist in the development of customer service scripts and FAQs in the respective language. Collaborate with team members to improve service delivery and customer satisfaction. Skills and Qualifications Fluency in Kannada/Tamil/Malayalam and English (both spoken and written). Strong communication and interpersonal skills. Basic computer literacy and familiarity with MS Office Suite. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Problem-solving skills and a customer-oriented mindset.
We Are Hiring for Teleperformance Position:Customer Support Associate (CSA) CONTRACTUAL FOR 3 MONTHS ONLY Qualification:Graduates/Post graduates/Undergrad either experience (Freshers and experience can also apply) Working Days & Hours: 5 days working, 2 rotational week-offs Office Location: Mansaovar Jaipur ,Rajasthan INDIA( Work from office only) Salary: 25K to 28k CTC ; ( ONLY FOR RELOCATED CANDIDATES : 10K RELOCATION BONUS ; Accomodation for 14 days Only ) Shift timings: Rotational shifts
Project Summary: The Google Ads Technical Support Associate/Specialist is the go-to for Google Ads users, providing expert guidance to troubleshoot issues, navigate billing and payments, optimize campaigns, and unlock the full potential of the platform. This role demands a deep understanding of online advertising, exceptional problem-solving skills, and an unwavering commitment to customer satisfaction. Overall Job Purpose: Overall responsibility for the day-to-day management of the Team Leader group, reviewing people/process regularly to ensure that we meet and exceed all SLAs whilst adjusting and recommendations as required. Ensuring operational metrics (daily, weekly, monthly, and quarterly) are clearly communicated, understood and achieved. Prepare and present ongoing KPI performance and action plans to the client in weekly/monthly performance reviews. Ensure a strong professional relationship is always maintained with the client and proactive communication is adhered to in order to exceed expectations. Statement of Purpose for this role: Responsible for facilitating new hire training, performing training needs analysis, coaching, and conducting performance evaluations of trainees. knowledge: Payment methods and processing Billing cycles and invoices Troubleshooting payment issues Refund policies Account suspensions and reactivations Responsible for sending weekly training updates to client stakeholders, monitoring agent transactions to stay updated with product/process changes, and making necessary updates to training material. Reporting and Analytics: Track and report on training activities, participant progress, and training effectiveness, providing insights and recommendations to the leadership. Candidates should be familiar with similar workflows and should have held an entry-level position in the past. Qualifications & Requirements: Desired: Bachelor's degree in a relevant field or equivalent experience 2+ years of experience in Google Ads support or a related field Strong understanding of Google Ads policies, payment processing, and best practices Excellent written and verbal communication skills, Especially technical and business vocabulary Strong presentation and facilitation skills Excellent customer relationship management skills Strong analytical, problem solving, and conceptual skills Duties and Responsibilities Enable a culture of continuous improvement, including actively championing root cause analysis and deployment of corrective action at source. Work closely with the Operations Manager and HR/Recruitment team to deliver resource requirements in line with contractual requirements, staff attendance & attrition objectives. Promote Innovation Programme and support ideas implementation in order to drive efficiency and improve key SLA/KPI metrics Work closely with the Operations Manager and HR/Recruitment team to deliver resource requirements in line with contractual requirements; and staff attendance & attrition objectives. In conjunction with the Operations Manager and Training Leads, ensure tight implementation of staff training, development and performance programmes and ensure that processes and milestones are adhered to so that performance is optimised and employees are able to reach their full potential. Manage performance of direct reports against agreed goals for both results and behaviours, and review performance regularly. Promote and sustain a supportive learning environment. Ensure employees are thoroughly briefed and trained prior to the introduction of new processes to ensure implementation complies with the exacting requirements of the client, so that customer satisfaction / customer value are delivered to plan. Conduct Team Meetings with direct reports to ensure expedient communication and provide an open forum for input. Drive and implement team activities. Lead by example, be approachable and demonstrate a can do attitude to develop a culture of teamwork to drive the achievement and exceeding of targets. Ensure involvement of employees in decision making regarding issue resolution and future strategy planning. Drive wellness and engagement activities to encourage a culture of positive employee engagement and support. Coach and mentor Team Leaders to ensure goals are developed for their personal and professional growth and development. Identify performance related issues and develop action plans for improvement. Be prepared to take more formal action when goals are not achieved. Responsible for understanding and working with the client's statement of work. Act as an escalation point for employee relations, and customer issues, where the Team Leader assesses the need for additional support. Manage conflict and problem resolution for both types of situations. Prepare and present ongoing KPI performance and action plans to the client in weekly/monthly performance reviews. Ensure a strong professional relationship is always maintained with the client and proactive communication is adhered to in order to exceed expectations. Responsible for implementation and ownership of service improvement plans where required when KPI / SLA performance falls short of agreed target with client. Close cross-site cooperation with Operations Leads and teams based in other locations to ensure smooth execution of client requests and implementation of actions required to achieve common goals. Focus on driving and promoting innovations to improve overall efficiency and quality of work performed Required Qualifications & Experience: Fluency in written and spoken English is essential for this role Minimum of 12 months experience as a Team Lead is essential Excellent written and verbal communication skills with the ability to deliver clear messages Proven ability to develop and maintain effective relationships with others Strong people management skills with the ability to coach, mentor and motivate others Develops and implements strategies that optimise individual performance within the organisation Works collaboratively within a multicultural environment to accomplish team and organisation objectives Client focused with a commitment to delivering highly effective service standards including developing and maintaining professional client relationships Results orientated with a demonstrated ability to manage and exceed performance related targets Ability to plan time effectively in order to increase effectiveness, efficiency, and productivity Strong organisation, planning and prioritisation skills with the ability to manage several tasks at once Flexible in a fast paced, changeable environment and can adapt quickly Strong attention to detail to ensure information is complete and accurate Excellent analytical skills with the ability to identify risks and use data to evaluate root causes and provide solutions Strong decision making skills with the ability to identify key issues and implications to make informed and objective decisions Ability to work on own initiative to identify and solve problems using logic, judgement, and data and recommend solutions to achieve the desired organisational goal or outcome Proven ability to drive innovation and wellness programs within the team Ability to deliver effective presentations internally and externally Ability to manage projects effectively to ensure deliverables are achieved as per plan Displays a high level of professional integrity and promotes conduct and behaviours consistent with company standards
Description We are looking for a dedicated and enthusiastic Customer Service Executive with 1-5 years of experience in an international voice process to join our dynamic team. The ideal candidate will possess exceptional communication skills, a strong customer service orientation, and the ability to resolve issues effectively. You will be responsible for providing outstanding support to our global clientele and ensuring customer satisfaction at all times. Responsibilities Handle incoming customer calls and provide assistance regarding product inquiries, complaints, and technical support. Resolve customer issues and queries effectively and efficiently. Maintain a high level of professionalism and customer service during each interaction. Document customer interactions in the CRM system accurately and promptly. Work collaboratively with team members and other departments to enhance customer satisfaction. Participate in training sessions and meetings to improve skills and knowledge. Skills and Qualifications 1-5 years of experience in a customer service role, preferably in an international voice process. Proficient in English with excellent verbal and written communication skills; knowledge of additional languages is a plus. Strong problem-solving skills and the ability to think critically under pressure. Familiarity with CRM systems and practices. Ability to handle high call volumes and manage multiple tasks simultaneously. Excellent interpersonal skills and a positive attitude towards customer interaction. Basic understanding of computer systems and applications.
Roles and Responsibilities Handle international customer calls to provide exceptional customer service. Resolve customer queries related to products/services offered by the company. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction. Meet performance targets set by the organization for quality, productivity, and sales metrics. Desired Candidate Profile 0-1 year of experience in an International BPO or call center environment. Excellent communication skills in English (written & spoken). Ability to work on rotational shifts including night shifts. Strong problem-solving skills with attention to detail. Willingness to learn new processes and adapt quickly. Benefit- Salary Range- 3 to 4 LPA Both way cab facility. 5 days working 2 days rotational week off Virtual Interview
Description We are seeking a motivated and detail-oriented Recruiter with 1-6 years of experience to join our dynamic team. The ideal candidate will be responsible for sourcing, attracting, and hiring top talent in a competitive job market in India. The Recruiter will collaborate closely with hiring managers to understand their staffing needs, develop job descriptions, and ensure a smooth recruitment process. If you are passionate about connecting people with opportunities and have a strong understanding of the recruitment landscape, we would love to hear from you. Responsibilities Source and attract candidates using various recruitment tools and platforms Conduct interviews and assess candidates qualifications and fit for the organization Collaborate with hiring managers to understand job requirements and develop job descriptions Maintain and update candidate databases and recruitment metrics Build and maintain relationships with candidates and hiring managers throughout the recruitment process Assist in the development of recruitment strategies to meet the organization's hiring goals Participate in job fairs and recruitment events to promote the organization and attract talent Skills and Qualifications Bachelor's degree in Human Resources, Business Administration, or related field 1-6 years of experience in recruitment or talent acquisition Proficient in using Applicant Tracking Systems (ATS) and other recruitment software Strong understanding of various sourcing techniques including social media, job boards, and networking Excellent communication and interpersonal skills Ability to assess candidates skills and qualifications effectively Knowledge of labor laws and regulations in India Strong organizational and time management skills Ability to work independently and as part of a team Experience in conducting interviews and making hiring recommendations
Teleperformance is hiring for young talents/ Immediate joining- Ecommerce Process Requirements: Should have 1 Year of experience in voice process. Both Graduates and Post Graduates can apply. Should have excellent communication skills. Should be Fluent in both English and Hindi. Job Details: Experience-25K CTC Work From Office Virtual Interview Immediate joiners preferable Day Shifts 6 days working, 1 day rotational off Work Location: Marathahalli, Bangalore. Enjoy a rewarding joining bonus of 5K post joining.
Responsibilities: Ensure that written processes and procedures are available for every operational activity, with periodic revisions as needed. Ensure the Security Team provides guidance and assurance to staff, building a reputation for operational excellence. Manage and enhance the effectiveness and efficiency of support services (visitor management, material management, escorting, access control, alarm response, emergency response, surveillance, etc.), ensuring no undue complaints from customers. Maintain a professional outlook for the entire security team through close monitoring and taking corrective actions. Ensure compliance with the Site Security Activity Planner (SSAP) within the given timeline. Conduct regular briefings, provide coaching, and ensure timely refreshers for all security team members. Ensure no compromise in post manning, prepare the duty roster, and update all with changes as required. Regularly update time & attendance and leave records in the workday application. Ensure minimal overtime without exposing the business to risk. Distribute routine operations reports to all concerned parties and assist in MIS. Keep line managers informed of internal and external issues or events that may potentially impact GIA's operations by maintaining close vigilance. Record all abnormal instances in the LIR format and investigate, recommend corrective actions. Ensure an effective material management process with no undue non-compliances. Ensure an effective visitor management process with no undue non-compliances. Maintain all records according to standards, fulfilling statutory and regulatory requirements. Provide prompt, professional, and effective assistance to all internal and external customers. Assist in performance appraisals by keeping records of all positive and negative instances of each team member. Ensure all team members complete mandatory training on time. Hold all team members accountable for their non-compliances.