Company Description Dozen Diamonds (DD) is focused on empowering stock brokers and retail investors with the Stressless Trading Method. DD hosts webinars to keep retail investors updated and provides exclusive opportunities for stressless wealth creation. The company aims to help individuals apply the stressless trading method, generate consistent cash flow, and recover losses while gaining confidence in their trading. DD is the Worlds first Equity Investment Platform, automating the Stressless Trading Method (STM) to earn Extra Cash for Investor at every Trade Order. It uses a truly mathematically prediction-less strategy that any investor can understand and trust. DD has its office in Nagpur (India) & Atlanta (US). Role Description Senior Software Engineer is a full-time on site role based out of Nagpur. He will be responsible for software development, project management, IT strategy, architecture, and product development. The role involves detailing in technological direction of the company and driving innovation. The ideal candidate is a self-motivated, multi-tasker, and demonstrated team-player. He will be a lead developer responsible for the development of new software products and enhancements to existing products. He should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills. He should have worked for last 2 years on Flutter and Javascript for frontend and backend application. Responsibilities Writing clean, high-quality, high-performance, maintainable code Develop and support software including applications, database integration, interfaces, and new functionality enhancements Coordinate cross-functionally to insure project meets business objectives and compliance standards Support test and deployment of new products and features Participate in code reviews Qualifications Bachelor's degree in Computer Science (or related field) 5+ years of relevant work experience Expertise in Object Oriented Design, Database Design, and XML Schema Experience with Agile or Scrum software development methodologies Ability to multi-task, organize, and prioritize work Show more Show less

Company Description Dozen Diamonds (DD) is focused on empowering stock brokers and retail investors with the Stressless Trading Method. DD hosts webinars to keep retail investors updated and provides exclusive opportunities for stressless wealth creation. The company aims to help individuals apply the stressless trading method, generate consistent cash flow, and recover losses while gaining confidence in their trading. DD is the Worlds first Equity Investment Platform, automating the Stressless Trading Method (STM) to earn Extra Cash for Investor at every Trade Order. It uses a truly mathematically prediction-less strategy that any investor can understand and trust. DD has its office in Nagpur (India) & Atlanta (US). Key Responsibilities: Developing and implementing PR strategies: This includes planning publicity campaigns, managing communication channels, and developing overall messaging to achieve organizational goals. Crafting and distributing press releases and other communications: PR Officer write and edit various materials, including press releases, social media posts, speeches, and newsletters to effectively communicate information to the public. Building and maintaining media relationships: This involves developing contacts with journalists, media outlets, and influencers to secure positive coverage and build relationships. Managing crisis situations: PR Officer is responsible for responding to negative publicity, managing public perception during crises, and developing strategies to mitigate damage. Monitoring media coverage and public opinion: This involves tracking news articles, social media discussions, and other sources to understand public sentiment and identify potential issues. Organizing and attending events: PR Officer may be involved in planning and managing events like press conferences, exhibitions, and open days. Providing information to clients and colleagues: This includes keeping clients informed about PR campaigns, media coverage, and promotional opportunities. Analyzing media coverage and campaign performance: PR Officer analyze data to understand the effectiveness of PR campaigns and identify areas for improvement. Building and maintaining positive relationships with various stakeholders: This includes building and maintaining good relations with stockholders and collaborators. Preparing public statements for emergencies: PR Officer is responsible for crafting appropriate statements for the company during crisis situations. Working as the client's spokesperson: This can involve speaking at press conferences or interviews. Staying informed about industry trends: PR Officer need to be aware of the latest trends and developments in the PR industry. Compiling reports and communicating progress to management: This involves tracking PR activities, compiling data, and communicating progress to upper management. Collaborating with other departments: PR Officer often work closely with marketing, sales, and other teams to ensure a cohesive brand message. Skills and qualifications Great at public speaking and presenting Superb written and verbal communication skills Experience networking and building relationships with the press Aptitude for strategic problem-solving Proficient in all social media platforms, such as Instagram, Twitter, Facebook, and LinkedIn Ability to diffuse tense situations and stay calm in a crisis Preferred qualifications Previous PR or media management experience Strong editorial and marketing skills Great attention to detail Excellent organizational skills Experience with graphic design and video editing Show more Show less

Company Description Dozen Diamonds (DD) is focused on empowering stock brokers and retail investors with the Stressless Trading Method. DD hosts webinars to keep retail investors updated and provides exclusive opportunities for stressless wealth creation. The company aims to help individuals apply the stressless trading method, generate consistent cash flow, and recover losses while gaining confidence in their trading. DD has its office in Nagpur (India) & Atlanta (US). Role Description This is a full-time hybrid role for an AI Development Engineer at Dozen Diamonds. The role will be based in Nagpur with the flexibility to work from home as needed. The AI Development Engineer will be responsible for research and development, software development, programming, testing, and electronics in the creation and enhancement of AI technologies. An AI engineer in an automatic CRM (Customer Relationship Management) system would primarily focus on building, deploying, and maintaining AI models that automate tasks, personalize customer interactions, and improve CRM efficiency . This includes tasks like data analysis, algorithm development, model training, and integration with the CRM platform. A more detailed look at the roles and responsibilities: 1. Data Analysis and Preparation: Data Collection: Gathering and organizing customer data from various sources (e.g., CRM, social media, email, website). Data Preprocessing: Cleaning, transforming, and preparing data for use in AI models. Data Exploration: Analyzing data to identify patterns, trends, and insights. 2. AI Model Development: Algorithm Selection: Choosing appropriate AI algorithms (e.g., machine learning, natural language processing) for specific CRM tasks. Model Training: Training AI models on collected data to learn patterns and make predictions. Model Tuning: Fine-tuning model parameters to optimize performance and accuracy. 3. AI Model Deployment and Integration: Integration: Integrating AI models into the CRM system to enable automation and personalization. API Development: Creating APIs for AI models to communicate with the CRM system. Deployment: Deploying AI models to a cloud or on-premise infrastructure. 4. Continuous Monitoring and Improvement: Performance Monitoring: Monitoring the performance of AI models and identifying areas for improvement. Model Retraining: Retraining AI models periodically with new data to maintain accuracy and relevance. Maintenance: Ensuring the reliability and scalability of AI models. Specific Applications within CRM: Lead Scoring: Automatically scoring leads based on their likelihood of conversion. Personalized Recommendations: Providing personalized product or service recommendations to customers. Automated Email Campaigns: Generating and sending automated email campaigns based on customer behavior. Predictive Analytics: Forecasting customer behavior, predicting churn, and identifying high-value customers. Chatbots and Virtual Assistants: Developing AI-powered chatbots and virtual assistants for customer support. Sentiment Analysis: Analyzing customer interactions (e.g., social media, emails) to understand sentiment and identify potential issues. Qualifications Research and Development (R&D) skills Software Development and Programming expertise Testing capabilities Knowledge of Electronics Strong problem-solving and analytical skills Experience in AI development and machine learning Bachelor's or Master's degree in Computer Science, Engineering, or related field Excellent communication and teamwork skills Show more Show less

Company Description Dozen Diamonds (DD) is focused on empowering stock brokers and retail investors with the Stressless Trading Method. DD hosts webinars to keep retail investors updated and provides exclusive opportunities for stressless wealth creation. The company aims to help individuals apply the stressless trading method, generate consistent cash flow, and recover losses while gaining confidence in their trading. DD is the Worlds first Equity Investment Platform, automating the Stressless Trading Method (STM) to earn Extra Cash for Investor at every Trade Order. It uses a truly mathematically prediction-less strategy that any investor can understand and trust. DD has its office in Nagpur (India) & Atlanta (US). About the Role The ideal candidate is a creative problem solver who will work in coordination with cross-functional teams to design, develop, and maintain our next generation websites and web tools. You must be comfortable working as part of a team while taking the initiative to take lead on new innovations and projects. Responsibilities Revise, edit, proofread & optimize web content Work with cross-functionally to enhance overall user experience of our platforms Own various design tasks involved in the web development life cycle from start to finish Build software related to Company functioning with keen interest Qualifications Bachelor's degree or equivalent experience in Computer Science At least 1 - 2 years' of experience using HTML, CSS, and JavaScript Proficiency in at least one server-side technology (Java, PHP, NodeJS, Python, Ruby) Ability to multi-task, organize, and prioritize work Required Skills HTML CSS JavaScript Server-side technologies (Java, PHP, NodeJS, Python, Ruby) Preferred Skills Experience with web development life cycle Strong problem-solving skills Pay range and compensation package Details about the pay range or salary or compensation will be provided during the interview process. Show more Show less

Company Description Dozen Diamonds (DD) is focused on empowering stock brokers and retail investors with the Stressless Trading Method. DD hosts webinars to keep retail investors updated and provides exclusive opportunities for stressless wealth creation. The company aims to help individuals apply the stressless trading method, generate consistent cash flow, and recover losses while gaining confidence in their trading. DD is the Worlds first Equity Investment Platform, automating the Stressless Trading Method (STM) to earn Extra Cash for Investor at every Trade Order. It uses a truly mathematically predictionless strategy that any investor can understand and trust. DD has its office in Nagpur (India) & Atlanta (US). Role Description As Equities Market Instructor, you will design and deliver comprehensive educational content to the users of Dozen Diamonds. You will be responsible for creating engaging materials that simplify financial and trading concepts and enhance our users' understanding of the equities market, automated trading strategies, and the concept of “extra cash” of Dozen Diamonds’ Stressless Trading Method. Responsibilities Develop and deliver educational content on equities trading, and the concept of “extra cash” of Dozen Diamonds’ Stressless Trading Method, for Dozen Diamonds’ users with varying levels of experience. Create videos tutorials, webinars, articles, blog posts and interactive courses. If comfortable, you will also be able to deliver this material to a live or online audience. Simplify and explain complex financial concepts to a diverse audience. Collaborate with the technology and marketing teams to ensure educational content aligns with app functionalities and user needs. Stay up-to-date with the latest trends and developments in the equities market and automated trading technologies. Qualifications Bachelor's degree in Finance, Economics, Business, or a related field. Experience in equities trading and a deep understanding of market dynamics. Experience in education, training, or instructional design is highly desirable. Excellent communication skills with the ability to explain complex financial concepts in a clear terms. Proficiency in creating multimedia educational content. Passion for financial markets and a commitment to helping others succeed. Ability to work independently and as part of a collaborative team. Strong analytical and problem-solving skills. Familiarity with automated trading platforms and tools is a plus. Show more Show less

Company Description Dozen Diamonds (DD) is focused on empowering stock brokers and retail investors with the Stressless Trading Method. DD hosts webinars to keep retail investors updated and provides exclusive opportunities for stressless wealth creation. The company aims to help individuals apply the stressless trading method, generate consistent cash flow, and recover losses while gaining confidence in their trading. DD has its office in Nagpur (India) & Atlanta (US). Role Description This is a full-time remote role for a Chief Algorithm Officer / Head Algorithm at Dozen Diamonds. The role involves leading algorithm development, optimizing trading strategies, analyzing market trends, and collaborating with the team to enhance trading efficiency and profitability. Qualifications Data Analysis, Algorithm Development, and Trading Strategy Optimization skills Market Trend Analysis and Forecasting skills Strong mathematical and statistical background Programming skills in languages such as Python, R, or MATLAB Experience in financial markets or investment management Excellent problem-solving and decision-making abilities Advanced degree in Computer Science, Mathematics, Statistics, or related field

Company Description Dozen Diamonds (DD) is focused on empowering stock brokers and retail investors with the Stressless Trading Method. DD hosts webinars to keep retail investors updated and provides exclusive opportunities for stressless wealth creation. The company aims to help individuals apply the stressless trading method, generate consistent cash flow, and recover losses while gaining confidence in their trading. DD is the Worlds first Equity Investment Platform, automating the Stressless Trading Method (STM) to earn Extra Cash for Investor at every Trade Order. It uses a truly mathematically prediction-less strategy that any investor can understand and trust. DD has its office in Nagpur (India) & Atlanta (US). About the Role The ideal candidate is a creative problem solver who will work in coordination with cross-functional teams to design, develop, and maintain our next generation websites and web tools. You must be comfortable working as part of a team while taking the initiative to take lead on new innovations and projects. Responsibilities Revise, edit, proofread & optimize web content Work with cross-functionally to enhance overall user experience of our platforms Own various design tasks involved in the web development life cycle from start to finish Build software related to Company functioning with keen interest Qualifications Bachelor's degree or equivalent experience in Computer Science At least 1 - 2 years' of experience using HTML, CSS, and JavaScript Proficiency in at least one server-side technology (Java, PHP, NodeJS, Python, Ruby) Ability to multi-task, organize, and prioritize work Required Skills HTML CSS JavaScript Server-side technologies (Java, PHP, NodeJS, Python, Ruby) Preferred Skills Experience with web development life cycle Strong problem-solving skills Pay range and compensation package Details about the pay range or salary or compensation will be provided during the interview process.

Company Description Dozen Diamonds (DD) is focused on empowering stock brokers and retail investors with the Stressless Trading Method. DD hosts webinars to keep retail investors updated and provides exclusive opportunities for stressless wealth creation. The company aims to help individuals apply the stressless trading method, generate consistent cash flow, and recover losses while gaining confidence in their trading. DD has its office in Nagpur (India) & Atlanta (US). Job Summary A Customer Service Representative is the first point of contact for any customer who has a question or an issue with a product or service of the company. The Representative have many responsibilities like answering inbound phone calls, addressing customers’ questions about products, services, their queries and resolving Payment related queries. At Dozen Diamonds, we count on the customer service department to interact professionally with our valued customers when they have questions or concerns. A Customer Service Representative will act as a liaison, provide product/services information, answer to the questions, and resolve any emerging problems that our customer might face with accuracy and efficiency. The best Representative are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and therefore feedbacks from Customers can gather the most important rating of the service provided. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. Dozen Diamonds is looking for a highly skilled customer service representative for Companies Automated Trading platform to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. The Representative should also have experience in sales, as the opportunity may arise to promote company products and services. The most successful customer service representative will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of Dozen Diamonds, the representative will be integral in reinforcing our reputation for exceptional customer service. This is a full-time Customer Service Representative role at Dozen Diamonds. As a Customer Service Representative, you will be responsible for providing excellent customer support and ensuring high levels of customer satisfaction. Your day-to-day tasks will include addressing customer inquiries and concerns, resolving issues, and providing product information. This is a on site work at Nagpur & Gandhinagar. Objectives of this role Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency Identify and address customer needs, with a goal of total satisfaction Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers Meet customer-service department targets, and also generating leads for increase in sales when opportunities arise Follow company guidelines and procedures for communications with minimal supervision Recommend improvements to company processes for efficiency Responsibilities Build expert, dynamic knowledge of the company’s products and services Conduct research with available resources to satisfy customer inquiries Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties Communicating with them through various channels, including email, social media, phone or SMS Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell Making appointments that fit into the schedule of the Company and the customer. Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion. Assisting them if they are facing a problem and troubleshooting it. Ensuring the customer has a positive experience with the company. Fostering a healthy relationship between the Company and the customer. Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc. Qualifications Customer Service Representatives with experience in providing exceptional customer service Strong customer support skills Ability to ensure customer satisfaction Experience in handling customer service requests and resolving issues Excellent communication and interpersonal skills Ability to work independently and as part of a team Knowledge of equity trading and financial markets is a plus Successful experience in a corporate environment. Should have minimum 2 years experience in Stock Trading Industry. Strong communication skills, including active listening and clear articulation Ability to solve problems, alleviate conflicts, and escalate tactfully Ability to multitask, manage time, and prioritize Ability to work individually and as a team member Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with Customer Relationship Management, CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Bachelor's degree in Business, Finance, or related field is preferred

Job Title: Backend Developer (Node.js, SQL, AWS) Location: Nagpur Company Description: Dozen Diamonds (DD) is focused on empowering stock brokers and retail investors with the Stressless Trading Method. DD hosts webinars to keep retail investors updated and provides exclusive opportunities for stressless wealth creation. The company aims to help individuals apply the stressless trading method, generate consistent cash flow, and recover losses while gaining confidence in their trading. DD is the Worlds first Equity Investment Platform, automating the Stressless Trading Method (STM) to earn Extra Cash for Investor at every Trade Order. It uses a truly mathematically prediction-less strategy that any investor can understand and trust. DD has its office in Nagpur (India) & Atlanta (US). Position Overview: We are seeking a skilled Backend Developer with 1-2 years of experience to join our growing team. In this role, you will be responsible for developing and maintaining backend services, building robust APIs, and ensuring smooth database operations using Node.js, MySQL, PostgreSQL, and more. If you have a passion for coding and a strong understanding of backend development, we want to hear from you! Key Responsibilities: ● Design, develop, and maintain scalable backend systems using Node.js. ● Create and optimize APIs for various applications, ensuring high performance and responsiveness. ● Manage and maintain databases using MySQL and PostgreSQL. ● Collaborate with front-end developers to integrate user-facing elements with server-side logic. ● Implement security and data protection measures. ● Work with cloud services, particularly AWS, to deploy and manage applications. ● Participate in code reviews and contribute to best practices. ● Stay updated with the latest industry trends and technologies. Qualifications: ● 3-5 years of experience in backend development using Node.js. ● Proficiency in SQL, with experience in both MySQL and PostgreSQL. ● Strong knowledge of JavaScript -5and experience with Express.js and Next.js. ● Understanding of API design and development. ● Familiarity with cloud services, particularly AWS. ● Basic knowledge of trading and financial markets is a plus. ● Strong problem-solving skills and attention to detail. ● Excellent communication and teamwork abilities. How to Apply: Interested candidates, please send your resume and a cover letter to sunil.gosai@dozendiamonds.com. We look forward to hearing from you!

Company Description Dozen Diamonds (DD) is focused on empowering stock brokers and retail investors with the Stressless Trading Method. DD hosts webinars to keep retail investors updated and provides exclusive opportunities for stressless wealth creation. The company aims to help individuals apply the stressless trading method, generate consistent cash flow, and recover losses while gaining confidence in their trading. DD is the Worlds first Equity Investment Platform, automating the Stressless Trading Method (STM) to earn Extra Cash for Investor at every Trade Order. It uses a truly mathematically prediction-less strategy that any investor can understand and trust. DD has its office in Nagpur (India) & Atlanta (US). Experience: 2 Years Location: Nagpur Job Description: We are looking for a talented Flutter Frontend Developer with at least 2 years of professional industry experience. The ideal candidate should have solid experience building mobile applications using Flutter, demonstrate strong proficiency in state management solutions (Provider, GetX, BLoC), and be comfortable integrating with APIs and WebSockets for real-time communication. Key Responsibilities: ● Develop and maintain efficient, reusable, and reliable Flutter code. ● Implement robust state management solutions using Provider, GetX, and BLoC patterns. ● Collaborate closely with backend developers to integrate RESTful APIs and manage real-time data using WebSockets. ● Troubleshoot, debug, and optimize application performance. ● Ensure UI consistency and responsive design across multiple devices. ● Participate actively in design reviews and contribute to improving team processes and best practices. Skills and Qualifications: ● 2 years of proven experience in Flutter mobile application development. ● Solid understanding and hands-on experience with state management techniques: Provider, GetX, BLoC. ● Familiarity with RESTful API integration and WebSocket implementation. ● Strong grasp of UI/UX principles and responsive design. ● Good understanding of version control systems like Git. ● Excellent problem-solving, analytical skills, and attention to detail. ● Strong communication and teamwork abilities. ● Familiar with flutter web Nice-to-Have: ● Experience with CI/CD pipelines. ● Knowledge of testing frameworks like Flutter’s integration and unit tests. ● Familiarity with web and native mobile development (Android/iOS).

As a Backend Developer at Dozen Diamonds (DD) in Nagpur, you will be a crucial part of our team focused on empowering stock brokers and retail investors with the Stressless Trading Method. Your primary responsibility will be to design, develop, and maintain scalable backend systems using Node.js. You will work on creating and optimizing APIs for various applications, ensuring high performance and responsiveness. Additionally, you will manage and maintain databases using MySQL and PostgreSQL. Collaboration with front-end developers to integrate user-facing elements with server-side logic will be an essential part of your role. Your expertise in backend development using Node.js, with 3-5 years of experience, will be valuable in this position. Proficiency in SQL, including experience with MySQL and PostgreSQL, is required. Strong knowledge of JavaScript, experience with Express.js and Next.js, and an understanding of API design and development are essential. Familiarity with cloud services, particularly AWS, will also be beneficial. In this role, you will implement security and data protection measures, work with cloud services to deploy and manage applications, participate in code reviews, and contribute to best practices. Staying updated with the latest industry trends and technologies is encouraged. Basic knowledge of trading and financial markets is a plus, along with strong problem-solving skills, attention to detail, excellent communication, and teamwork abilities. If you are passionate about coding, have a strong understanding of backend development, and meet the qualifications mentioned above, we encourage you to apply. Please send your resume and a cover letter to sunil.gosai@dozendiamonds.com. We look forward to hearing from you and potentially having you join our team at Dozen Diamonds (DD).,

Company Description Dozen Diamonds (DD) is focused on empowering stock brokers and retail investors with the Stressless Trading Method. DD hosts webinars to keep retail investors updated and provides exclusive opportunities for stressless wealth creation. The company aims to help individuals apply the stressless trading method, generate consistent cash flow, and recover losses while gaining confidence in their trading. DD has its office in Nagpur (India) & Atlanta (US). Job Summary A Customer Service Representative is the first point of contact for any customer who has a question or an issue with a product or service of the company. The Representative have many responsibilities like answering inbound phone calls, addressing customers’ questions about products, services, their queries and resolving Payment related queries. At Dozen Diamonds, we count on the customer service department to interact professionally with our valued customers when they have questions or concerns. A Customer Service Representative will act as a liaison, provide product/services information, answer to the questions, and resolve any emerging problems that our customer might face with accuracy and efficiency. The best Representative are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and therefore feedbacks from Customers can gather the most important rating of the service provided. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. Dozen Diamonds is looking for a highly skilled customer service representative for Companies Automated Trading platform to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. The Representative should also have experience in sales, as the opportunity may arise to promote company products and services. The most successful customer service representative will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of Dozen Diamonds, the representative will be integral in reinforcing our reputation for exceptional customer service. This is a full-time Customer Service Representative role at Dozen Diamonds. As a Customer Service Representative, you will be responsible for providing excellent customer support and ensuring high levels of customer satisfaction. Your day-to-day tasks will include addressing customer inquiries and concerns, resolving issues, and providing product information. This is a on site work at Nagpur & Gandhinagar. Objectives of this role Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency Identify and address customer needs, with a goal of total satisfaction Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers Meet customer-service department targets, and also generating leads for increase in sales when opportunities arise Follow company guidelines and procedures for communications with minimal supervision Recommend improvements to company processes for efficiency Responsibilities Build expert, dynamic knowledge of the company’s products and services Conduct research with available resources to satisfy customer inquiries Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties Communicating with them through various channels, including email, social media, phone or SMS Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell Making appointments that fit into the schedule of the Company and the customer. Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion. Assisting them if they are facing a problem and troubleshooting it. Ensuring the customer has a positive experience with the company. Fostering a healthy relationship between the Company and the customer. Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc. Qualifications Customer Service Representatives with experience in providing exceptional customer service Strong customer support skills Ability to ensure customer satisfaction Experience in handling customer service requests and resolving issues Excellent communication and interpersonal skills Ability to work independently and as part of a team Knowledge of equity trading and financial markets is a plus Successful experience in a corporate environment. Should have minimum 2 years experience in Stock Trading Industry. Strong communication skills, including active listening and clear articulation Ability to solve problems, alleviate conflicts, and escalate tactfully Ability to multitask, manage time, and prioritize Ability to work individually and as a team member Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with Customer Relationship Management, CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Bachelor's degree in Business, Finance, or related field is preferred