Posted:5 hours ago|
Platform:
On-site
Full Time
Handle customer inquiries via phone, email, and chat to resolve issues promptly and ensure high satisfaction levels. Document interactions in CRM systems, meet SLAs, and escalate complex cases to relevant teams. Collaborate on process improvements and provide product guidance.
Manage inbound/outbound support for 50-100 queries daily.
Track metrics like resolution time and CSAT scores.
Upsell services and conduct basic troubleshooting.
Bachelor's degree or equivalent; 1-3 years in customer support preferred.
Fluent in English (Hindi/Kannada a plus); strong communication and empathy.
Proficient in MS Office, CRM tools; multitasking in fast-paced settings.
Open to night shifts; basic tech knowledge for SaaS/retail roles. Competitive salary with incentives in Bangalore's IT hubs.
LL Tech Solutions Pvt Ltd
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