Access Healthcare Looking Freshers For Non-voice. Access Healthcare

0.0 - 2.0 years

0 - 3 Lacs

Chennai, Tamil Nadu, India

On-site

This position is for freshers to join a non-voice process team. The ideal candidate will be a recent graduate with good communication skills, ready to support back-end operations and contribute to a productive work environment. Responsibilities Handle various non-voice tasks such as data entry, documentation, and process support. Ensure a high degree of accuracy and efficiency in all tasks. Adhere to all established process guidelines and standards. Collaborate with team members to achieve departmental goals. Skills Good communication skills , both written and verbal. Basic working knowledge of computers. Strong attention to detail. A willingness to learn and adapt to new processes. Qualifications A graduate in an Arts & Science or Diploma course . Must not have any outstanding arrears. Candidates with a B.E. or B.Tech degree are not eligible. Should be flexible and willing to work in both day and night shifts .

Posted 1 day ago

Apply

Customer Support -Voice Axis Services

0.0 - 4.0 years

4 - 6 Lacs

Hyderabad, Telangana, India

On-site

Qualifications: Freshers: No experience required (Package: 2.4 LPA). Experience: 1-3 years of customer support experience. Language Proficiency: Advanced communication skills in both Hindi and English (Fluency required) Customer Support Experience: Minimum 1 year experience in voice support (Salary: 5.5 LPA) Minimum 2 years experience in non-voice support (Salary: 4 LPA)

Posted 6 days ago

Apply

Customer Contact Comms Associate Accenture services Pvt Ltd

1.0 - 3.0 years

0 Lacs

Gurugram, Haryana, India

On-site

Skill required: Omnichannel - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Support voice/email/messaging Customer contacts Provide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Support voice/email/messaging Customer contacts Provide support for resolution of customer problems, issues, requests and queries Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents To perform assigned skill sets and its corresponding activities and tasks efficiently To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Show more Show less

Posted 1 week ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.