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Kvc Consultants Ltd
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International Customer care-Non-Voice &Chat Process

International Customer care-Non-Voice &Chat Process

Kvc Consultants Ltd

0 - 4 years

|

0 - 4 Lacs

gurgaon haryana india

Posted:12 hours ago| Platform: Foundit logo

Apply

Skills Required

non-voice support chat channels assisting international customers resolve tickets communication skills analytical skills customer satisfaction

Work Mode

On-site

Job Type

Full Time

Job Description

Graduate Freshers

Roles and Responsibilities:

Provide customer support through
non-voice and chat channels
.
Offer exceptional support while communicating and assisting international customers.
Ensure that high quality standards are maintained for all customer interactions and issue resolutions.
Resolve tickets by analyzing customer-reported information to identify problems and concerns, providing accurate and timely solutions.

Skills Requirement:

Excellent
written communication skills in English
, with strong grammar and spelling, suitable for an international audience.
Ability to provide exceptional support and maintain high-quality standards in customer interactions.
Strong analytical skills to identify and resolve customer problems and concerns.
Customer-focused mindset with a commitment to ensuring customer satisfaction.
Ability to work independently and manage multiple chat conversations efficiently.
Basic computer proficiency and ability to navigate customer support systems.

QUALIFICATION:

Graduate Fresher.

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Kvc Consultants Ltd

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