We are not only an executive search firm, but also a contingency search division that is created to fulfill people needs and of our clients at all the levels Beginner, Mid and Senior.

Client: Fast Growing Logistics Company based out in Hyderabad

Job Locations: Chennai & Bengaluru

Chennai: JV Nagar, Madipakkam, Chennai, Tamilnadu 600 091.

Bengaluru: Near Moze college Road, Balewadi Pune-411045.

Working days: Monday to Saturday

Shifts: Rotational (Includes Night shift)

Description

We are seeking a dedicated Customer Support Executive to join our team in India. The ideal candidate will have 1-3 years of experience in customer service and a passion for helping customers solve their issues effectively.

Responsibilities

Respond to customer inquiries via phone & email in a timely and professional manner.
Resolve customer complaints and issues effectively, ensuring customer satisfaction.
Document customer interactions and maintain accurate records in the support system.
Collaborate with other teams to improve service delivery and address customer needs.
Provide feedback to management on recurring issues and customer suggestions for product improvements.

Skills and Qualifications

1-3 years of experience in customer support or a related field.
Excellent verbal and written communication skills in English and local languages.
Strong problem-solving skills and a customer-oriented mindset.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

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