Customer Support

Job Title: Customer Support Executive

Company: Damson Technologies Pvt Ltd

Location: Damson Technologies Pvt Ltd

REGD Office :- 302, 3rd Floor

solitaire Building,sunrise park,

Drive in Road,Bodakdev,

Ahmedabad Gujarat, 380052

Job Type: Full-time

About Damson Technologies Pvt Ltd:

Damson Technologies Pvt Ltd is a leading innovator in the electronics wearable products industry, specializing in cutting-edge smartwatches, Bluetooth speakers, earbuds, and mobile accessories. With a commitment to delivering high-quality products and an exceptional customer experience, Damson Technologies continues to push the boundaries of technology and customer satisfaction.

Position Overview:

We are seeking a motivated and customer-centric individual to join our team as a Customer Support Executive. In this role, you will play a key part in ensuring our customers receive outstanding support and assistance, addressing their queries and concerns through various communication channels including email, live chat, and phone calls.

Responsibilities:

Provide timely and professional customer support via email, live chat, and phone calls.

Assist customers in troubleshooting issues related to Damson Technologies' products, including smartwatches, Bluetooth speakers, earbuds, and mobile accessories.

Guide customers through step-by-step solutions, ensuring a positive and satisfactory resolution to their concerns.

Collaborate with cross-functional teams to escalate and resolve complex issues promptly.

Stay informed about the latest product features, updates, and industry trends to provide accurate and relevant information to customers.

Identify patterns in customer inquiries and contribute to the improvement of product documentation and knowledge base.

Qualifications:

Bachelor's degree in a relevant field or equivalent work experience.

Proven experience in a customer support role, preferably in the electronics or consumer technology industry.

Excellent communication skills, both written and verbal.

Strong problem-solving abilities and a solution-oriented mindset.

Familiarity with CRM systems and customer support tools.

Ability to multitask and prioritize in a fast-paced environment.

Empathy and patience in dealing with customer issues.

Benefits:

Competitive salary

Health insurance coverage

Professional development opportunities

Employee discounts on Damson Technologies products

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience to 9033656837. Please include "Customer Support Executive Application - [Your Name]" in the subject line.

We look forward to welcoming a dedicated professional to our customer support team at Damson Technologies Pvt Ltd

Job Type: Full-time

Pay: ₹12,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person