Voice and Accent trainer- International BPO

Voice and Accent Trainer

Roles and Responsibilities:

• Design, develop, and deliver comprehensive voice and accent training modules for new hires and existing employees in an international BPO environment.
• Conduct in-depth assessments of agents spoken English, identifying areas for improvement in pronunciation, intonation, rhythm, and clarity.
• Provide targeted coaching and feedback sessions to help agents neutralize accents and improve their communication effectiveness for a global audience.
• Create engaging and interactive training materials, including exercises, audio examples, and role-playing scenarios.
• Collaborate with Quality Assurance and Operations teams to identify recurring communication gaps and integrate solutions into training programs.
• Monitor live calls and chat interactions to assess the application of learned skills and provide real-time feedback.
• Track and report on the progress of trainees, demonstrating measurable improvements in their voice and accent.
• Stay updated on the latest trends and techniques in voice and accent training and English language teaching.

Skills Requirement:

• Proven experience as a

  Voice and Accent Trainer

  within an

  International BPO

  setting.
• Excellent command of the English language, including

  pronunciation, grammar, and intonation

  .
• Strong understanding of phonetics and accent neutralization techniques.
• Exceptional

  verbal and written communication skills

  .
• Ability to effectively assess, coach, and motivate individuals from diverse linguistic backgrounds.
• Strong presentation and facilitation skills.
• Experience in creating engaging training content.
• Analytical skills to identify training needs and measure effectiveness.

QUALIFICATION:

• Bachelor's degree in English, Linguistics, Communications, or a related field. Certifications in TEFL, TESOL, or voice & accent training are highly desirable.